Sheraton National Hotel

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Jun 10, 2008 by Angie from Columbia, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[5]

• The shuttle service to and from the metro, shops, and restaurants.
• It is not within walking distance of shops or restaurants.

“The hotel was beautiful, and the shuttle service was fantastic. We rarely had to wait more than a few minutes for a shuttle to the metro, mall, and restaurants. Our view from our even- numbered room was spectacular of Washington, the pentagon, and the air force monument. It also had a nice 16th floor veranda outside the pool area, and a lifeguard on duty at the small pool. My only two complaints were the remoteness (as far as walking anywhere) and that parking was $16/day.”

Jun 3, 2008 by Elizabeth from Newport News, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• The view of the city from Virginia was amazing.
• Very noisy, very rude crowds constantly in lobby.

“This could be a nice place to stay if the people who manned the front desk and lobby had any idea how to manage crowds and keep customers moving. I'm not old, and I'm not a prude, but I was tired of the foul language of other guests in front of my kids.”

May 30, 2008 by Kpingt from Saint Petersburg, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I like about this hotel's convenience access to Metro and airport. They are all within min(s) to get to.
• I do not like the bathroom setting.

“I will recommend to someone is looking for leisure traveler. transportation service is great, very convenience.”

May 28, 2008 by Rose from Jackosnville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent.
• No complaints.

“Fantastic staff, service and rooms!”

May 27, 2008 by Daniel from Lakewood, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• I enjoyed the bed, shuttle to the Metro, and free newspaper.
• I did not like that I had to pay 10 dollars per day for internet access.

“I thought the room was very clean. The restaurant had a limited menu. The internet should have been free, but was not. Overall, I enjoyed my stay.”

May 26, 2008 by Richard from Rochester, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Local to Washington DC.
• Not near a Metro Station, however used the shuttle.

“The hotel met my expectations and I have stayed there two years in a row. It meets my needs.”

May 25, 2008 by Deni from Fairfax, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• None.
• Everything.

“Bad staff, uncleanly environment.”

May 24, 2008 by Gary from Florence, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• The roof-top pool had a spectacular view.
• Location was somewhat out of the way.

“Overall the hotel was very nice with large rooms and very comfortable beds. The shower was great! The view from the room, we were originally given, was less than spectacular, but upon request we were changed to a room on the opposite side of the hotel that delivered a view of DC. Staff were very friendly and accommodating and the shuttle service to the Metro was prompt and efficient. All in all, the only negative of this hotel was its location in a somewhat less than desirable neighborhood, although we never felt unsafe during our stay. Would readily recommend to any of my friends.”

May 24, 2008 by Marty from Boynton Beach, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[5]

• Health club is nice, but pool doesn't open until 4 p.m.!
• Dark dank room in basement.

“If you are stuck with a room in the adjoining building, you have to take an elevator up to the mezzanine level, then climb a flight of stairs with your luggage, cross the bridge, then climb down another flight of stairs with your luggage, then take another elevator down. But if the elevator on the right doesn't open first, and the other elevator opens, you have to close the door on that elevator, wait till it leaves, then push the elevator button again and wait for the elevator on the far right to open, because that's the only elevator that will go down to the basement. Then when you get to the room, it's dark and dank, because you are in the basement. Internet called "high-speed, for which you have to pay $10+ per day, is hardly faster than dial-up. I had to go take a shower while I waited for my email to download.”

May 24, 2008 by John from Pottsville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The view.
• The price of adult beverages.

“The staff was courteous, the rooms were very clean and overall the hotel staff did a great job!”

May 23, 2008 by Jack from Roanoke, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[7]

• It was clean.
• Bathroom arrangement very awkward. Parking expensive. At least one doorman too aggressive.

“Pretty good if you are willing to put up with some inconveniences.”

May 18, 2008 by Tony from Wasilla, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Breakfast buffet was superb!
• Nothing comes to mind.

“Sheraton has gone somewhat downhill lately. Staff is not very helpful and has a 'carefree' attitude upon check-in and out. Starwood beds are the best in the business though and usually worth the stay. This hotel has the best breakfast buffet I've had at a hotel and I travel a lot. Well done.”

May 17, 2008 by Ken from Sunnyvale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extremely clean and pleasantly appointed room.
• The location was not convenient to Marymount University.

“Beautiful lobby, extremely friendly and welcoming desk staff, doorman very friendly and helpful. Shuttle service much better than I expected. Convenient shuttle to airport and to Pentagon City Metro.”

May 6, 2008 by Ken from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient, clean, upscale.
• The neighborhood it's in is a little rough.

“Centrally located to major tourist sights, shopping, and mass transit. Clean hotel with ample parking.”

Apr 28, 2008 by Jim from Hatfield, PA
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the location and it was clean.
• I got a smoking room when I specifically asked for non-smoking. I never got wake up call when I asked for it.

“Nice clean hotel for a family and on business. The staff is friendly. Make sure you use your alarm. The wake up call service cannot be trusted.”

Apr 25, 2008 by Gerald from Upland, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• The location was good and the shuttle service to the Metro was excellent.
• We had a couple of maintenance problems and it took at least two to three reports to get the problems fixed.

“The hotel was very nice; the only problem was that I had to go to the front desk on a couple of maintenance problems. The first room we were in the shower Curtin rod was falling off the wall, they moved us to a different room the following day. The air conditioner did not work properly, it would never shut off. They sent the maintenance people up twice to fix the problem and it was never fixed. When we checked out I told them again the unit would not shut off. The TV remote was missing the back that holds the batteries in, the batteries kept falling out, I called and asked them to get a back for it or replace it, and it was not fixed. The next morning I took it to the front desk and gave it to them and asked that it be fixed or replaced, when we returned to the hotel it was fixed. The hotel was a very nice hotel and if they would pay more attention to the small problems it would make the stay for people a lot more enjoyable. In the past I have stayed in Sheraton Hotels around the world and the hotels in places like Asia are a lot more customers oriented than this hotel appears to be.”

Apr 3, 2008 by Douglas from Rocky Point, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very good location and well maintained.
• Was not able to accommodate with double beds.

“We enjoyed the stay and were please with shuttle service to & from the motel to metro access.”

Apr 2, 2008 by Lee from Brea, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was very friendly and helpful. They were able to answer all of our questions promptly.
• The location is somewhat difficult to reach if you are driving your own car.

“In general, the hotel was clean and accommodating. The staff was very friendly and able to promptly answer our questions. The room had a great view and comfortable bed. The only problem for us was the location, which was somewhat inconvenient for us.”

Apr 2, 2008 by Martha from Chesterland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• The staff was friendly and courteous.
• Parking fee $16.00 per day.

“This is a very nice upscale hotel with a courteous staff. Our room had a great view of DC and was spacious, clean, and comfortable. The hotel's convenient shuttle service to the Metro station runs every half hour. The negatives: Fees for parking ($16.00 per day), and internet usage. The surrounding neighborhood looks a bit impoverished, but other than that we enjoyed our stay, and would stay at this hotel again.”

Mar 31, 2008 by Shelley from Bryant Pond, ME
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location was good.
• Charge for parking, local calls & wireless internet.

“Hotel was clean, neighborhood nothing special but close to metro by shuttle, shuttle often full. Pool area nice but noisy, kids allowed to be unsupervised by parent when lifeguard on duty. With our room, pay parking internet plus cable channels were very limited.”

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Amenities at Sheraton National Hotel, Arlington

24 Hour Front Desk Available to/from National Airport 6am to 11:30pm Bar/Lounge Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable