Best Western Washington Gateway Hotel

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User Reviews for Best Western Washington Gateway Hotel, Rockville

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Aug 22, 2008 by Kim from Dover, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was very nice and accommodating.
• The floor we were on was under renovation.

“The hotel itself was nice, the room was good, but was in need of some updates. The hotel restaurant left a little to be desired. It looked like a conference room with buffet tables set up. The staff was great and very helpful.”

May 28, 2008 by Jennifer from Sinking Spring, PA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[5]

• Overall hotel was clean & one young front desk agent was more than accommodating on dinner recommendations, etc.
• The big stain as soon as I entered my room.

“Overall the experience was fine. Breakfast is included, but you need that coupon! Restaurant was under construction & they only served breakfast.”

Apr 9, 2008 by Rob from Ronkonkoma, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Clean convenient.
• Housekeeping knocked on door at 8:30 am.

“Hotel was clean, staff was pleasant. Just what you look for.”

Feb 5, 2008 by John from Meadville, PA
Overall Rating: 2
Cleanliness:[9] • Staff:[2] • Location:[9]

• It has a convenient location for my purposes.
• There was neither heat nor hot water available on the day I checked in, and staff said nothing about it.

“Having stayed in half a dozen hotels in Rockville, this is the worst one I've ever experienced.”

Dec 17, 2007 by Bill from Newark, DE
Overall Rating: 1
Cleanliness:[2] • Staff:[5] • Location:[6]

• Nothing caught on fire and it didn't fall down during my stay.
• Non smoking rooms should not reek of smoke, hot water would be nice.

“What a terrible experience.”

Dec 3, 2007 by Ben from Austin, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[8]

• Location.
• Staff was poor, room seemed dirty, spots on pillow, dank in the room, construction at hotel.

“Staff was poor, room seemed dirty, spots on pillow, dank in the room, construction at hotel.”

Oct 26, 2007 by Kathy from Batavia, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Convenience to the metro line.
• There was nothing I didn't like.

“For travelers wanting to visit the Washington dc area, this is the perfect place to stay. The rooms are nice, the beds comfortable and the breakfast buffet was a nice bonus! There is a shuttle that takes you to the subway station and the ride into town is relaxing. I would definitely recommend this hotel to my friends and family.”

Oct 17, 2007 by Mark from Deland, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[5]

• Room was clean and quiet. Good ventilation.
• People smoking, set off fire alarm at 8:00 in the morning.

“Great room for the price. Location was a little difficult for easy access. Breakfast buffet included. Overall, a good experience.”

Sep 1, 2007 by Sr from Ocean View, DE
Overall Rating: 1
Cleanliness:[7] • Staff:[5] • Location:[9]

• Location.
• Room A/C; Condition of the ceiling; bathroom.

“The A/C was noisy and too cold. I had to sleep with the covers from both beds and was still uncomfortable. Room's ceiling was stained and the pain was chipped. The bathroom was not renovated except for a curved shower curtain bar.”

Jul 12, 2007 by David from Bayside, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] •

• Good, price appropriate, very comfortable beds.
• Pool closed early.

“Clean comfortable, a good buy.”

May 26, 2007 by John from Cumberland, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location and fitness center.
• Restaurant hours of operation are poor.

“Average holiday inn. Nice location for Bethesda area. Good price value.”