Quality Suites Shady Grove

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Aug 3, 2008 by Brandy from West Chazy, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It is very well maintained. Suites are large and the beds are very comfortable. Great health center.
• You had to pay 25 cents a minute to use the computer in the business center. The breakfast was pricey- $10.99 per person.

“I would recommend the hotel for families willing to spend more than you would for an average hotel. It is very comfortable and well maintained. There is no complimentary breakfast but you can purchase it for about $11.”

Jul 25, 2008 by Larry from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly personnel staff at hotel. Pretty and very comfortable rooms. Very nice bathroom and outstanding shower head.

“It was not quick service to fix the remote. First I called to the front desk for help, and the person working the desk stated he would have an engineer to respond. I waited over 30 minutes. Then I walked downstairs to the front desk, and had to wait 15 more minutes. Then I was advised that the engineer would meet me at my room. I then had to wait almost 15 minutes for his response, and the remote was replaced which worked with no problems.”

Jul 11, 2008 by Gabriele from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The bed exceeded my expectations.
• None.

“The hotel and its accommodations for the price far exceeds expectations. The bed is very comfortable - they have sufficient pillows and made up in contemporary classy style. The room was very clean.”

Jun 5, 2008 by Jennifer from Pittsburgh, PA
Overall Rating: 1
Cleanliness:[7] • Location:[7]

• Decor.
• Front desk clerk.

“Our stay was terrible. Not only was the front desk clerk rude, he was unwilling to provide any information to us on public transportation, etc. Not only did he not offer any information on sightseeing, maps, etc, when we asked he hesitated and we had to drag what little info we got out of him. When we returned to our room after being out all day, the temperature was sweltering and the thermostat did not work. We asked him to send maintenance up while we were out at dinner. When we returned, the air was on but the unit was so terribly loud we could not sleep at all. We asked to be relocated to a different room and he refused. I would not stay at this hotel again. Ever.”

May 8, 2008 by Harvey from Galveston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The price compared to others in the same area.

“Very difficult to find the hotel in a location removed from main streets. No complimentary breakfast. My room was quite a distance from the elevators. The bed was excellent and the room was cleaned very well.”

Apr 29, 2008 by Susan from Edgewater, NJ
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[7]

• The room was great, wonderful bed.
• Staff did not understand hospitality - also, unasked for 6am wakeup call when I intended to sleep till nine after a long drive.

“Convenient for business in Rockville, wonderful room and bed, no service attitude from any of the four staff I dealt with. The room assigned to me earlier was occupied.”

Apr 17, 2008 by Emily from Wayland, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nicely decorated and very comfortable. Convenient to Metro.
• Expensive breakfast, pay internet, no indoor pool as stated in hotel information.

“The hotel was nicely decorated and very comfortable. After our long trip I was looking forward to relaxing in the indoor pool but was told that it was taken out a few years ago. It should be taken out of the hotel description, too!”

Apr 6, 2008 by Diana from Oshkosh, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place comfy beds.
• Can't think of anything!

“Beautiful room!”

Mar 17, 2008 by Alan from St. Louis, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean.
• Traveler points not given.

“Although the hotel staff was accommodating the housekeeping staff needs to take a better look at themselves. The tub was never cleaned and the maintenance staff needed to be called for fixture issues.”

Mar 17, 2008 by Alice from Luray, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful room decor, pleasing atmosphere, great bathrooms.
• Room service not available at all times.

“The Crowne Plaza on the outside looks like a warehouse, used to be a business office, I think. But on the inside, it exceeds expectations, with tasteful decor. It makes up for the outer look by being in an extremely convenient business location.”

Dec 12, 2007 by Tom from Coral Gables, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Facility was exceptionally quiet.
• Rolling the luggage cart on the carpet was difficult; elevator was not central to rooms.

“Convenient to interstate yet exceptionally quiet; the machine age exterior belied the soothing sophisticated room design.”

Nov 27, 2007 by Z from Rockville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location.
• $25 for baby crib might be little bit excessive.

“My sister's family loves the hotel.”

Oct 31, 2007 by Spencer from Gaithersburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Amazing bed, luxurious covers, great entertainment flat screen TV, and amazing shower heads in the bathroom.
• The location is a little hard to find in the business district but its worth the hunt.

“Its an amazing hotel for the price per night. You can't beat all that this hotel offers with regards to rooms being well suited for a night away with your significant other or just a good business getaway. You will definitely rest in comfort with the accommodations that this hotel has.”

Oct 23, 2007 by Z from Rockville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very clean, nice staff, very close to Lowe's and mall!
• You can hear a lot of noise from hallway and next door rooms, mattress not thick enough.

“We enjoyed our stay and would stay there again. Very clean and close to Lowes and the Concord Mills Mall. I recommend this hotel if you don't want to spend a fortune for a luxury hotel.”

Oct 18, 2007 by Mike from Hackensack, NJ
Overall Rating: 1
Cleanliness:[9] • Staff:[5] • Location:[7]

• Comfortable furnishings, good restaurant.
• Disgraceful noise level. HVAC sounded like a plane idling in my room.

“Terrible. Hotel has obvious HVAC noise problems. They should never place anyone in a room with so much noise.”

Oct 16, 2007 by Trey from Morgantown, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was a great bargain for the price, with friendly staff and a great room.
• The bed was really comfortable but the pillows are too thin for my liking.

“The hotel wasn't too difficult to reach. The staff was very friendly and helpful. A night watchman was visible in the parking lot and throughout the hotel all night, which we saw him a few times. The room was exquisite with a comfortable chaise lounge chair, a plush bed, a good sized desk and a flat screen LCD TV. The decor was modern, with a slight Asian flair highlighted by small bamboo shoots and oriental st