Crowne Plaza Hotel Dulles Airport

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User Reviews for Crowne Plaza Hotel Dulles Airport, Herndon

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Oct 18, 2009 by Jim from Nashville,TN
Overall Rating: 1

• Decent rooms once you pass the reception.
• Worse reception I've come across in my travels for a hotel that calls it self 3.5 star.

“The reception is extremely unfriendly and rude. The manager was not at all friendly at check in and didn't care the staff was that way either. The rooms on the other hand are fairly decent. The cleaning staff are also nice.”

Oct 16, 2009 by Rudy from Centreville,VA
Overall Rating: 8

• Convenience.
• Customer Service started out bad with a Manager.

“Hotel was great other that the elevators and hallways could have been cleaner.”

Sep 25, 2009 by Marty from Oxnard,CA
Overall Rating: 3

• The location. Nothing more. Nothing less.
• Nonchalant staff. Shuttle service provided by grumpy drivers.

“This hotel badly needs renovation and cleaning. Retraining of staff for guest courtesy can also go a long way. Location is superb though.”

Sep 4, 2009 by Giselle from Orlando,FL
Overall Rating: 8

• Airport shuttle. Close to airport. Choice of restaurants around the area.

“Hotel was what I needed. A clean place to spend the night close to the airport and it had a shuttle service.”

Aug 23, 2009 by Julie from Houston,TX
Overall Rating: 10

• Was very comfortable with easy access to dining, banking and minimal shopping.

“Very pleasant staff and complimentary WiFi.”

Aug 15, 2009 by Ronni from Kaneohe,HI
Overall Rating: 7

• Room was clean and comfortable.
• Pool was closed all afternoon. Room refrigerator didn't work.

“Designed only around business traveler. Pool was closed in the hottest part of the day, they said, because everyone is at work. I wasn't at work. front desk had a poor attitude about it. Also, room fridge is good idea if it works. Shuttle to airport was good and driver was very helpful.”

Aug 10, 2009 by Erick from Goose Creek,SC
Overall Rating: 9

• Excellent and I loved it.
• There was nothing
  I did not like.

“The service was wonderful.”

Jul 7, 2009 by Tom from Plantation,FL
Overall Rating: 8

• Location.
• Gym was very limited.

“Solid choice all the way around.”

Jun 30, 2009 by DELORES JAMES from DISTRICT OF COLUMBIA
Overall Rating: 7
Cleanliness:[4] • Staff:[6] • Location:[10]

• The food and the server was good and pleasant.
• House keeping (bugs).

“My stay at this hotel was not at all a good one. first my key would not open the room door, so we were sent to another room, this room was not suitable for to me. We were then sent back to the first room, the bed bugs were biting, but we sprayed the room, so we stayed in this room for one night. The next day when we returned from shopping my granddaughter and I, the AC was not working. We had to move to another room, the bugs were very bad, my granddaughter could not rest. That was my first and last time in this hotel.”

Jun 15, 2009 by Trevor from Turlock,CA
Overall Rating: 6

• Hotel desk staff.

“The room was OK, semi-clean.”

May 29, 2009 by John from Burke,VA
Overall Rating: 2

• The hotel didn't have any security staff nor security cameras outside of the building itself. Yet it was next to a bad neighborhood.

“Overall, interior of the hotel was nice but the staff weren't very helpful when my car was vandalized. Also the lack of security staff and cameras made me feel unsafe.”

May 21, 2009 by Chantal from Aptos,CA
Overall Rating: 8

• Quiet, clean, good exercise room, easy shuttle to airport.
• Request for early check-in could not be accommodated.

“An excellent value, great for trips in and out of Dulles airport.”

May 21, 2009 by John from Huntington,NY
Overall Rating: 2

• Location.
• Smoking room.

“They did not find the non-smoking room for me, that I have to stay in the smoking room for a night. The smell of the room are very terrible.”

May 9, 2009 by Terry from Englishtown,NJ
Overall Rating: 2

“The air conditioner in the room was very noisy. On top of that, there was no way to turn it off. I ended up staying up most of the night.”

May 3, 2009 by Luciano from Durham,NC
Overall Rating: 3

• Cockroaches in the bathroom, noisy environment (can hear every noise from the other bathrooms next door).

“The facilities look OK. But not that clean. I saw a cockroach at the bathroom. On top of everything, the noise from other rooms bathrooms was seriously disturbing. I could not sleep well.”

May 3, 2009 by from Presto,PA

“Great location, very well equipped, cool and relaxation tools.”

Apr 13, 2009 by Nora from Fair Lawn,NJ
Overall Rating: 8

• The make-up mirror in the bathroom was a great touch!
• The tub rocked when I stood under the shower.

“The hotel met all our expectations for our one night stay. Everything was comfortable and clean.”

Apr 8, 2009 by Derek from Grand Forks,ND
Overall Rating: 9

• Location & convenience to get into DC.
• The bed was not the best.

“Very nicely updated and modern. The king bed we had was concaved in the middle and we didn't sleep the best. The shower was tricky and couldn't keep a constant temperature so it would fluctuate from hot to cold. But location for what we needed was great a walk to a bus stop that took you to a metro rail station which then took you into Washington, DC.”

Mar 30, 2009 by Ross from Littleton,CO
Overall Rating: 8

“Very good hotel and liked the location with good restaurants.”

Mar 18, 2009 by from Mineral,VA
Overall Rating: 9

• Clean, friendly, good service.

“Ideal location, nice and clean accommodations, eateries close by.”

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Amenities at Crowne Plaza Hotel Dulles Airport, Herndon

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle

Free Newspaper Gift Shop Hairdryers Available High Speed Internet Access Ice Machine Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Phone with speaker Pool Porters Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV

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