Extended Stay America Washington D.C./Chantilly

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User Reviews for Extended Stay America Washington D.C./Chantilly, Chantilly

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Jul 11, 2008 by Bob from East Point, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Front desk the most friendly & helpful of any place I've ever stayed.
• Didn't have a free breakfast.

“Clean, comfortable room and bath with full-size refrigerator, stovetop, microwave, and toaster plus the friendliest and most helpful front desk staff of any motel I have ever stayed at. Wish I could have stayed for more than one night.”

Jun 5, 2008 by Martin from Parkersburg, WV
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[8]

• Location.
• A/c was broken w/no attempt to correct by front desk.

“I arrived at my room and the room was very hot. I turned on the a/c and layer down in bed. I layer there sweating because the room was hot and the a/c was not cooling the room. I did not sleep due to the temperature and lack of a/c. I mentioned it to the front desk when I checked out in the morning and they acted like it was not a concern to them and did not offer to correct it in any way. I travel about 4 days a week for my profession and spend as much time in hotels as I do my own home. This was one of the worst rooms I have ever had. Working in the customer service industry, I expect good customer service and was sadly mistaken by the actions of the front desk. I understand that there are problems sometimes, but there should be an attempt to fix them, and that was not the case.”

Dec 2, 2007 by Nishit from Potomac Falls, VA
Overall Rating: 6
Cleanliness:[2] • Staff:[6] • Location:[8]

• It was ok type hotel.
• Front desk response.

“Good for economy class Business traveler.”

Dec 1, 2007 by Phil from Detroit, MI
Overall Rating: 3
Cleanliness:[2] • Location:[9]

• The kitchenette was nice.
• The bedding was not clean.

“The extended stay America hotel has the basics and a nice kitchenette. Unfortunately, I could not get any sleep because I felt itchy in the bed. The room had a no smoking sign but one of the pillow covers had what appeared to be cigarette burns. I checked in at midnight and checked out at around 7am. My expectations were not met.”

Nov 30, 2007 by Jerry from Culpeper, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• Good price, good location.
• Accommodations very basic.

“This hotel is exactly what you might expect - no frills, and showing its age a bit. However it is in an excellent location close to Dulles Airport (with shopping and restaurants within walking distance), and you won't find a cheaper option anywhere in this Northern Virginia area, where some rooms are triple the price. The kitchenettes are a nice feature too if you're staying for several days. Overall a good value.”

Nov 30, 2007 by Nishit from Potomac Falls, VA
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[8]

• Front desk service.

“This is a good economy class hotel, good for economy traveler. Conveniently located, close to shopping complex like Target, Costco, Starbucks etc.”

Nov 20, 2007 by N/A from Reston, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[10]

• Bed was clean.
• The hotel staff is trained room floor dirty.

“This location has always been a problem. The staff are either rude or have no clue on how to help. I had made my reservation and tried to check in to hotel an hour later. It took an hour to check in! The night staff was rude and said he could not locate my reservation and to come back in 2 hours. We debate for a bit and I leave and come back shortly there after. I wonder if others have experienced problems with this location.”

Nov 11, 2007 by Chris from Alexandria, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• It was really convenient to Dulles Airport.
• They did not do wakeup calls.

“Overall, it's not a bad place. It's an extended stay hotel, meaning the guest is expected to be somewhat self-sufficient. Since I was only staying there for one night. If you want to be able to cook meals yourself in the room, then this is a great option. However, do not expect 5-star service at a 1-star hotel. You'll be horribly disappointed”

Sep 10, 2007 by Lynnette from Maplewood, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• Hotel was dirty and very noisy.

“We arrived at the hotel at approx 1am. They had security bars/plastic window closed at the check-in counter. Lobby carpet and walls were stained/dirty. The room was ok; no personal products were available, such as shampoo/conditioner/hair dryer. Had to complain 2-3 times to management about the loud music coming from adjoining room. After non-compliance of turning volume down on music, I had to call the police. This was not a pleasant experience. I will not stay at this hotel or any other ESA hotels.”

Aug 23, 2007 by Brian from Clinton, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Located near restaurants and a target store.
• Shower water fairly warm, but not hot.

“An older hotel which is showing its age; however, it was still a pleasant stay. Only had a 19in TV. Shower water was fairly warm, but not hot. Located within walking distance of a target store and several restaurants. I would stay here again.”

Oct 19, 2006 by Mary from Palm Bay, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Lovely hotel and very spacious washing facilities
• Very close to the airport but no airport pick up.

“Excellent hotel. please consider airport pick-up facility to cater for senior persons and business travelers”

Oct 18, 2006 by Dale from New Bern, NC
Overall Rating: 6
Cleanliness:[4] • Staff:[4] • Location:[7]

• Refurnishing.
• Difficult to find with directions, dirty hallways.

“The newly refurnished rooms help a lot. just clean the lobby and halls. this was the cleanness ESA room I have been in.”

Sep 9, 2006 by Joanne from Bunker Hill, WV
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Price.
• Bed was hard, dogs barking in hallway, man with clipboard knocked on door and he opened right away, I didn't even have time to get to the door.

“Security door latch didn't work.”

Aug 27, 2006 by Dale from New Bern, NC
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[7]

• Price and close to the airport.
• Worn and going fast.

“Very basic, charge for Internet, you do not feel safe, Spartan accommodations, no ongoing repairs, people sitting outside drinking, the Marriott next door was really looking good. Please do not use this facility.”

1 of 1 people found this review helpful.

Aug 10, 2006 by Eric from Blue Ash, OH
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[7]

• Proximity to work office.
• Cockroaches, very dirty carpets, dirty AC filters, room smelled awful.

“Do yourself a favor, do not book a stay at this hotel. It is disgusting. Cockroaches are everywhere, the non-smoking rooms smell very heavily of cigarettes, the bathrooms are gracious, the TV's are tiny, and the "high-speed" internet service is slower than a 56.6K modem connection. This hotel blows.”

0 of 1 people found this review helpful.

Jul 31, 2006 by Gerri from Stafford, VA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[6]

• Nothing really.
• The Whole Experience.

“The hotel staff was nice and helpful, but the place looked ran down. The carpet was cheap and stained, in the room as well as the hallways. The elevator shook and didn't sound stable.”

Jul 30, 2006 by Gopakumar from Nashua, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Awesome and Thanks.
• N/A

“Overall I had a very nice experience. The hotel staff was very co-operative and hotel was very clean. Will recommend to others as well.”

Jul 22, 2006 by Ana M. from Kissimmee, FL
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[9]

• Kitchenette.
• Dirty cup in the microwave overlooked by housekeeping.

“When check in was told coffee in room, none found, missing a coffee mug, given a personal mug to use, in the morning missing coffee mug found in microwave with old coffee in it. Staff is very nice.”

1 of 1 people found this review helpful.

Jul 4, 2006 by Gopakumar from Nashua, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice location and Friendly Staff.
• None.

“I have recommended this hotel to about 10 other already.”

Jul 1, 2006 by Sujeong from Raleigh, NC
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[4]

• Helpful staff.
• Less amenities compared to other hotels.

“As long as staying solo, it won't bother you.”

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