Crowne Plaza Hotel Richmond Downtown

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User Reviews for Crowne Plaza Hotel Richmond Downtown, Richmond

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Oct 5, 2008 by R
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Shuttle drivers helped us out a lot.
• Bar area had terrible service. Expensive for what you get.

“Hotel kind of dated. Room AC was ok but it was cooler in the hall. Bed sunken in the middle.”

Sep 14, 2008 by Roger from Smithfield, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The location was convenient to downtown. Easy to get around.
• Had to pay for parking.

“The hotel is upscale and is in great location downtown Richmond. The staff was very friendly and helpful.”

Sep 9, 2008 by Mike from Wesbury, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Hotel staff very friendly and helpful.
• Nothing.

“Good hotel, no complaints would stay again. Yes parking is $10, but that is how it works in most cities.”

Aug 21, 2008 by Lisa from Stafford, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I really liked the room furniture and layout and loved the bathroom sink stand.
• My room was a little musky smelling of an old air system.

“The staff is out stands out in my mind. The gentleman who drive the shuttle van was very friendly and on-time. The only two down sides are that the lobby area saw cigarette-smoky and the hotel is next to a police station and I was awoken during the night from sirens. The hotel did have ear-plugs in a cute baggie on the bed. I was surprised that the coffee product that is supplied in the room was real good. I had stayed at a 4-star hotel in the previous month and their coffee product wasn't good.”

Jul 30, 2008 by Vic from Edgewater, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Service.
• Nothing.

“Good hotel for what I needed it for.”

Jul 22, 2008 by Cindy from Littleton, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the downtown location so that I could walk to local restaurants/places of interest.
• I did not like the pool. It would have been better to have an outdoor pool or have windows that opened in the summer.

“Everyone at the hotel was very friendly and helpful. The downtown location was close to the Civil War Battleground National Park and a private Civil War Museum. It was also close to Shokko Bottom/Slip which had bookstores, restaurants and other shops. We were able to walk to all of these attractions. A free shuttle was available for use within 2 miles of the hotel. I did not care for the pool because it was enclosed and very hot/steamy. My kids on the other hand had a great time swimming. A few opened windows would have helped. Our room overlooked the James River and we saw a beautiful sunset one night. The beds were comfortable. The room was clean. We did not get room service. A great stay for us.”

May 30, 2008 by Umang J. from Columbus, IN
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[10]

• It was not most lethargic service one can ever receive. The only good thing I like about the restaurant is that I can see the city outside.
• Customer service lies a lot of air conditioner turned off during the check in.

“I will never recommend this hotel to anybody due to its staff who lied during check in. Not having air conditioned on at 14th floor due to problems, was not reported during check in. And upon asking staff continuously lied about how long the air conditioner was off and not working. My entire trip was ruined because of such lies and bad customer service from the hotel.”

May 30, 2008 by Lucas from Woodside, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Bright Room, comfortable bed.
• Kids running and playing in the hall.

“A little dated. But for the most part pleasant.”

May 26, 2008 by Daniel from Long Beach, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[1]

• Free internet.
• The neighborhood was awful, the hotel was rundown.

“This hotel was rundown and outdated. The 'restaurant' was a frightening buffet.”

Apr 25, 2008 by Joan from Stafford, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[10]

• The free eye cover, and the bed and pillows.
• Staff not friendly or helpful one bellman wouldn't get ice for my insulin, and I had cast on my foot.

“I would only go back with my kids. Unless I am with a group of kids. Very helpful car parkers and van drivers. Much more friendlier then desk staff and other hotel workers.”

Apr 16, 2008 by Jaime from Freehold, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The shuttle service was amazing and let me get around without driving.
• They charged me $10 for a fridge. I thought the fridge would be in the room.

“It was good. Very beautiful hotel.”

Mar 27, 2008 by Deborah from Ocqueoc, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• All the staff at the hotel was very pleasant and courteous.
• The restaurant menu needs to be expanded to include items for vegetarian children, such as plain rice, noodles and vegetables.

“The only disappointment that our family had with the hotel was that my grandchildren were with me for 2 days and the pool and hot tub we cool instead of hot, according to the staff a part was on order to fix the hot tub. We booked the hotel for the luxury and the indoor pool facilities, which was somewhat disappointing.”

Mar 18, 2008 by Cynthia from Stanardsville, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very comfortable bed with sleeping aids.
• I waited 20 minutes for my car to be retrieved from Valet parking.

“It was tastefully decorated and had a very warm atmosphere. The location is close to Downtown Richmond with lots of shopping, eateries and activities available.”

Mar 16, 2008 by Amy from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• They upgraded me to the executive floor, since my room was not ready yet, even though it was before check in time.
• $10 for parking.

“I stayed on a special floor, so I can only speak for rooms on that floor. It was lovely-bathroom was luxurious, bed was awesome, hotel staff went above and beyond. Wonderful!”

Mar 5, 2008 by Angel from Daniel Island, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very helpful at desk, great room, convenient.

“It was easy to find, clean and very accommodating.”

Feb 26, 2008 by J.-C. from Colchester, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very friendly staff, nice lobby, pool and exercise facilities.
• Maintenance lacking on rooms.

“This was a good overall stay. The staff was very friendly and helpful. The pool/hot tub was great for the kids, and the exercise room was well outfitted. The physical maintenance is lacking.”

Feb 16, 2008 by Glenda from Norfolk, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The view of the James River.
• The towels.

“Great location and great view.”

Feb 13, 2008 by Susan from Winchester, VA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• The size of the room.
• The furniture was not comfortable.

“The hotel was nice, but the king size bed left a lot to be desired since it was sunken in the middle. Sleep was not the most comfortable due to that.”

Jan 25, 2008 by Kris from Newport News, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was close to most everything.
• The closet in the room was unfinished.

“The hotel was centrally located with both a restaurant and bar/coffee bar that served both meals from the restaurant or appetizers. Staff was helpful and friendly. Parking garage attached to hotel. There was a $10. Fee for parking. Bed was super comfortable with lots of pillows.”

Jan 24, 2008 by George from Silver Spring, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Close to where I needed to be with not overly expensive parking.
• Elevators were very slow, place is beginning to show age and mini-fridge in room would have been nice.

“Nice hotel for the price I paid. The room was clean and had good space. It is beginning to show its age, but they seem to be keeping up with it, except for the fitness room where the equipment was old and in need of repair and/or replacement. A downtown hotel with nice clean rooms and affordable ($10) daily self parking means there is a chance I would stay there again.”

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Amenities at Crowne Plaza Hotel Richmond Downtown, Richmond

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Indoor Pool

Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Parking Phone with speaker Pool Porters Public Address System Radio Restaurant Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Wake-up Service