Holiday Inn Richmond-I-64 West End

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User Reviews for Holiday Inn Richmond-I-64 West End, Richmond

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Sep 6, 2008 by Hadley from Carlisle, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[1]

• Nothing.
• Everything.

“The staff was nice, but the whole hotel is a shambles because it is under construction. The sign in the room said that they highly suggested that you be escorted to the parking lot. When the construction is done, this might be a good place to stay, but until then, do not go near this place.”

Aug 24, 2008 by Ellen from Manlius, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The recently remodeled decor was very attractive.
• The pool area, despite fencing, is not private or relaxing.

“This hotel has just been remodeled. It is in a very convenient location, although a commercial area. The staff was very friendly and helpful. I would definitely stay there again. The wireless network in the room was excellent and no additional charge. Very good for business or if you are visiting nearby University of Richmond.”

Aug 17, 2008 by Chris from Tampa, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[3]

• Room was nice.
• In the process of remodeling.

“The room was fine, however, they were remodeling and drywall dust was everywhere. I am sick from all of the dust. I would not have stayed here if I didn't have to due to the fact of the remodeling. I will not stay there again.”

Jul 23, 2008 by Holli from Whippany, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was wonderful.
• Parking lot of hotel was shared with strip mall.

“This hotel was undergoing major construction. However, the hotel staff was wonderful in trying to make the visit nice. From the changes I could see, the hotel will be quite nice when it is completed. We weren't at all disturbed by the construction. The area at first glance might not look the best, but the area is quite safe (I lived in Richmond for 4 years) and is in a prime location. You are 2 blocks from Krispy Kreme, a mile from 64/95 junction, 10 minutes from downtown and 5 minutes from Cary town.”

Jul 22, 2008 by Mary from Charlotte, NC
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[5]

• Location was good.
• Garbage left in room, awaken to the sounds of the construction workers.

“May stay again if construction is completed.”

Jul 21, 2008 by David from Port St. Lucie, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[10] • Location:[6]

• Staff.
• Pool was green. No workout facility.

“I hope it's nice after it's remodeled. The hotel was under remodeling.”

Jul 19, 2008 by Cindy from Grottoes, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, nice room.
• No restaurant was open or bar.

“Hotel was in the middle of remodeling at this time. One of the elevators was broken. No lounge or restaurant open because of remodeling. It does look like it will be nice when the remodeling is complete. Our room was finished and it was very nice. Staff seemed a little aggregated with the remodeling folks and lack of an elevator.”

Jul 7, 2008 by Jennifer from Altavista, VA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[5]

• Reasonable rate.
• Under major construction, stinky shower curtains used as window curtain.

“Hope not to go back 'till construction is over.”

Jun 5, 2008 by Eliza from Miami, FL
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[6]

• They were willing to move us when we bed in first room was broken.
• Smoking in the lobby which cannot be avoided walking in and out to the elevator.

“Has promise but not worth staying in during renovation.”

Jun 1, 2008 by Perry from Altamonte Springs, FL

Location:[6]

• Price.
• Moved three times. No hot water.

“Under massive renovations. Boiler went down. No hot water. First time moved said no renovated rooms available. Second time found renovated room. Gave a couple of coupons for $3.00 off breakfast.”

May 30, 2008 by Andrew from Stafford, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[5]

• Room was ok.
• No hot water, hotel under construction.

“The hotel was under construction and there was no hot water in the room -- basically a third world experience, and this when it is a 3 star hotel.”

May 28, 2008 by Emmett from Kansas City, MO

Cleanliness:[4] • Staff:[7] • Location:[7]

• Nothing.
• Bad shower, under construction, old, barely a 2-star if that.

“Old Holiday Inn, shower leaked and not adjustable, under construction and plastic covered windows, small room, old TV, poor control of HVAC.”

May 23, 2008 by Que from Augusta, GA
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[9]

• The room size was great, fridge and microwave was great bonus.
• Bed was a little too firm, some renovation in common areas.

“Overall it was great. Good location to the Theatre that we were going to (5 min). Room was clean, comfortable and welcoming. The only down side was construction but it didn't take away from the room any. Wish we were in town longer to stay another night!”

May 15, 2008 by Mary from Cornwall On Hudson, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[7]

• Nice staff, great location.
• It was undergoing renovation, bad beds, and ceiling falling down.

“This hotel has potential, but our room was rather dingy and the beds were old. The staff was nice and very friendly but did not respond to the bathroom problem. It was graduation weekend so every room was taken in Richmond or we would have switched hotels.”

May 13, 2008 by Anne P. from Hatboro, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[4]

• It was acceptable for cleanliness and comfort.
• I was expecting something more in line with the Omni.

“The bed and bath accommodations are acceptable and the hotel is in a safe area of Richmond, however, I would consider it at the lower end of the spectrum as far as hotel ratings. The decor has probably not been changed in 20 years and looks it, and the beds and bathroom are outdated, austere, and low end.”

Apr 20, 2008 by Aziz from Leesburg, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Its old premises, but not bad for short stay.
• Old fixtures.

“Not bad for short business stay, but needs renovations.”

Apr 17, 2008 by Jane from Burke, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[5]

• Nothing.
• The bathroom, toilet and public bathrooms were dirty.

“If a hotel is under renovations, it should not be in your list. One of hotel's elevator was really a hazard and the elevator door was warped!! My kids and I used the stairs because we did not trust the elevators. I would never recommend this hotel to anybody. Breakfast was late on Sunday morning and the staff did not seem to care that it was late.”

Apr 5, 2008 by Tony from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean, friendly staff, good bed with nice sheets. Major upgrade renovation in progress. Would stay there again.
• Un-renovated rooms are getting tired and have low quality (sound transmitting) windows. Pool area desperately needs a refresh.

“The Holiday Inn is a fine hotel. It is getting old, so some rooms show their age, but when I stayed there they had floors 7 and 8 closed for the first phase of a $2.5M renovation which will refresh the whole hotel. The staff was friendly. The lounge had decent (bar) food and a nice beer selection. The beds are comfortable, and very importantly, the sheets are above average. The hotel is conveniently located across from a major shopping area and about a 15-minute drive to the city centre. I travel for business a lot (3 trips/month) and I would stay here again the next time I'm in Richmond, even if I get an un-renovated room again. The Holiday inn was fine.”

Mar 28, 2008 by Dan from Denver, CO
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[8]

• The hotel was poorly updated to appear to be modern but didn't quite achieve their goal.
• The elevator was downright scary, the pillows were not comfortable and the heater smelled of burning hair.

“Not a terrible place but not the worst I've seen. The star rating was a little high for what the hotel delivered. The facility was older and though it had been updated, its age was apparent. The main thing hotels boil down to be how comfortable the beds are and I would rate this hotel at about a 4/10. The pillows were sub par and the heater smelled of burning hair. Other than that I guess it was alright.”

Mar 24, 2008 by Brian from Raleigh, NC
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[4]

• Location not bad.
• Old and rundown.

“Needs renovation badly. Very tired decor and poor condition.”

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Amenities at Holiday Inn Richmond-I-64 West End, Richmond

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

Internet Access Iron Laundry/Valet Services Modem Lines in Room Multilingual Outdoor Pool Parking Phone with speaker Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Wake-up Service