Studio Plus I 64 West Broad Street

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User Reviews for Studio Plus I 64 West Broad Street, Richmond

Average User Rating: 8.0 Cleanliness:[8.5] • Staff:[7.0] • Location:[9.0] Based on 13 user ratings

Aug 7, 2008 by Constance from Ridgely, MD
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[9]

• Clean room and location.
• Personnel.

“We stayed there on the first night and everything was fine. The following morning, we received a phone call (we were asleep) from the front desk. The man said we needed to checkout by 11:00 AM as they were sold out and they needed our room. I explained to the clerk that we asked for 2 nights stay. He said, sorry but we are overbooked and you must leave. He told my husband, just pack up and leave. She called the clerk and he was rude with her as well. She made another reservation for us at the hotel across the street so we had to pack our things and leave. It was very upsetting.”

Aug 6, 2008 by Constance from Ridgely, MD
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• Clean and convenient.
• Front desk personnel was horrible.

“I have stayed at this hotel several times when visiting relatives. Never have I been so upset over anything in my life. I had asked for 2 nights and was called on the morning after our first night by the front desk (man) that we had to get out. He explained that they were overbooked. My husband went to the desk and the clerk yelled at him I do not care what you asked for, I am not discussing it anymore, you need to pack up and get out by 11 this morning. After we left our room, this man was no longer at the desk and an oriental girl explained that she knew nothing about it and she had our room pulled for that day. She made excuses for him that he was working double shifts and needed some time off. Frankly, he needs more than time off. He would never be an employee of mine. I have never been treated like this anywhere.”

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