Marriott Richmond West

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User Reviews for Marriott Richmond West, Richmond

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Sep 14, 2008 by James from Beverly, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bed was so comfortable!
• The restaurant in the hotel was ok but staff was very slow!

“Over all we had a great stay. Was there for a NASCAR race. Every staff person was friendly. The rooms were great. GREAT HOTEL.”

Sep 5, 2008 by Manoj from Old Bridge, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Swimming pool with hot tub.
• Parking fee.

“The additional parking fee. This type of unpleasant surprise occurred second time in last twelve months.”

Sep 3, 2008 by Maarten from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Friendly staff and very spacious lobby.
• Room needs an update. Ongoing construction in the building. Expensive parking.

“Friendly and helpful staff. Room is clean but needs an modern update. Location is good if you need to be at the convention center. Parking is expensive at and around the hotel.”

Aug 31, 2008 by Terika from Newport News, VA
Overall Rating: 4
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was excellent.
• They were undergoing a major construction project and I had to call several times to get them to stop drilling above our heads.

“The hotel is in the middle of a major revamp of its rooms. While I appreciate this as consumer and business woman. I have to say it was a nightmare trying to get any rest here. It was constant noise and drilling despite the clerk at the desk saying that the construction should only be audible from 9 am to 5pm. Horrible.”

Aug 30, 2008 by Mike from Basset, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was good.
• The hotel is being re-done, and the work started at 0900 and was very loud.

“The hotel is fine. It has a good location if you want to walk around downtown Richmond and see lots of sites. The hotel seems to be in the middle of some extensive rehab, which started at 0900; it was very loud. Don't plan on sleeping past 0900 or even sitting comfortably in your room past that hour.”

Aug 29, 2008 by Kate from South Barrington, IL

Cleanliness:[4] • Staff:[7] • Location:[1]

• Friendly staff.
• Under renovation, bad location, parking fees undisclosed.

“I was very unhappy with the location of the hotel. The room that I was staying in was on a floor that is under construction and the smell was awful. I waited thirty five minutes for a salad in the restaurant and then was never checked on again.”

Aug 16, 2008 by K from Raleigh, NC
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• Downtown location, free shuttle, kind employees.
• Sheets/towels could use updating.

“The area dies out at night, but you can take advantage of the shuttle which will take you to areas close by until 11:00pm. I recommend this hotel and I tend to be picky!”

Aug 11, 2008 by Leighun from Lincoln, NE
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[5]

• Close to Court House.
• No parking was available. Parking garage was $20+.

“I was not at all impressed with this hotel. While it was downtown and convenient to the courthouse, it was not in a very nice neighborhood. There were very few options for dinner. There was no free parking available. After parking in the parking garage I checked into the hotel and then left to go get dinner. I had to pay $8.00 to get out of the parking garage and then an additional $14.00 the next morning. As a business traveler, I was extremely disappointed that internet service was $9.95 per day. I will not stay in this hotel again. Not business travel friendly!”

Aug 8, 2008 by Stacey from Wilmington, DE
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• The pool was nice, and the beds were good.
• The bed were only doubles so kind of small for 2.

“It was nice but the people in the front desk were hard to understand.”

Jul 25, 2008 by James from Newport News, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The food, appearance and location was great!
• I didn't like the fact that I had to pay to park as a guest of the hotel!

“The hotel over all was great. I liked the area, the people and the way the Hotel looked. My biggest issue was the parking. Maybe it's me, but I feel if I'm a guest staying at your place of business. I'm already spending money sleeping, dining and drinking at the bar. Offer me free parking. They had parking, but it was either $14.00 a day and if you leave and come back, you had to pay the $14.00 again or pay $18.00 a day for valet parking.”

Jul 24, 2008 by Vanessa from Burke, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The room was comfortable but not very big.
• The desk clerk made no effort to determine whether a king sized bed was available. She simply told me that double beds were guaranteed.

“The hotel was fine. It is an older hotel with smaller rooms. However, the room was comfortable, clean and well kept.”

Jul 22, 2008 by Gordon from Wytheville, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean and friendly staff. Nice restaurant.
• Ice machine and drink vending matching not working on my floor (12) or 11th, had to go to 10th floor.

“Hotel was clean and easy to find. Was within a reasonable walking distance of several downtown attractions. Parking was a little confusing at check in as the was little place to park but was fine the later 2 times I returned to the hotel. Checking in was a little slower than most 3-star hotels as the were several checking in for a convention at the same time as I and the wait was a little longer than expected. The convention arriving is likely what parking difficulty when I checked in. The only big negative was when I wanted to get a cold drink from the vending machine both the ice and drink machines on my floor would not work. Went to the next lower floor, ice machine also not working and the drink machine was empty (this was in the afternoon). Finally two floors down I found a both machines working. Room was very nice and clean.”

Jul 15, 2008 by Melvin from Southgate, MI
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[7]

• The staff was friendly, helpful and courteous.
• Parking cost me $18.00 per day for valet service and personal parking was $14.00 every time I left the hotel.

“The hotel staffing was excellent for their friendliness. We also enjoyed its diversity in staffing. The room accommodation was comfortable and clean. The I liked the amenities of their fitness area and internet access. We felt the hotel was geared toward business customers and lacks a little variety toward vacation/leisure customers visiting the Richmond area. All in all, the hotel was very good, but not best we've seen.”

Jul 10, 2008 by Barb from West Mifflin, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• I liked the Lounge /Bar in the Lobby.
• I didnt like the small bath with out an extra rack for towels.

“I really like this hotel. It is convenient to everything in town for sightseeing. The staff is very nice and helpful as well. They have a great breakfast buffet and the chef for making your omelets is very friendly. Having a bar/ linger is nice to have when coming back form where ever you have been to just relax before retiring for the night. We will definitely say there again.”

Jun 16, 2008 by Patrick from Oxford, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Staff was great.
• $14 to park in the parking garage.

“Very nice hotel. There were lots of business travelers. The only bad thing was that the location was in downtown, but it was a little rough.”

Jun 8, 2008 by Pat from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenience to Richmond government offices.
• Parking was $18/night, internet $10/day.

“Very convenient to capital square. Everyone working there was very nice and helpful. The room was very comfortable. Adequate workout facilities. No complaints about the hotel itself. Restaurant meal and service were good, although I was served wine in a filthy glass with something caked on the outside rim (this was corrected quickly when I pointed it out).”

Jun 5, 2008 by Mark from Winter Springs, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Room service was prompt and of good quality.
• Having to pay for parking.

“Would highly recommend if you have business travel in the downtown Richmond area.”

Jun 2, 2008 by Dale from Salvisa, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The restaurant and service at this hotel is awesome.
• Room service and organization relating to that job was less than desirable.

“All in all the hotel was as good if not better than the times I have stayed there in the past. I can certainly say the restaurant was about the best of any hotel I have stayed in in the past year. On the other side of the coin I would knock before I enter a room for the first time, there is likely to be a bit of disorganization when it comes to checking in.”

May 29, 2008 by Tricia from Elizabeth City, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Staff very friendly and helpful.
• There were not any outside restaurants near by.

“Very nice hotel, friendly staff. Room was clean and quiet. We were staying with our daughter who was in volleyball tournament so hotel was very busy but the service was excellent. Quiet room too.”

May 26, 2008 by Coy from Vinton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff availability and friendliness.
• Exercise Equipment needs updating.

“I already have palms to stay in this same hotel in September. Excellent location and great staff.”

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Amenities at Marriott Richmond West, Richmond

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Childrens activities City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool

Iron Lounge Maid Service Meeting/Banquet Facilities Microwave News Stand Parking Phone with data port Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Shower TV TV Remote Control Telephone Television with Cable Temperature Control Turndown Service VCR Valet Parking Vending Machines Video Checkout Wake-up Service Wet Bar