Marriott Richmond West [Richmond, VA]- Hotel Reviews - MyTravelGuide.com


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Marriott Richmond West 3-star

500 East Broad Street, Richmond, VA

The Richmond Marriott West is located in the Innsbrook Office Park twelve miles west of downtown and within one half mile of Capital One Financial Corporation, Circuit City and Dominion Virginia Power.[more]

  • Amenity Highlights — Golf, Indoor Pool, Fitness Center or Spa, Concierge Desk, Barber/Beauty Shop
  • Average User Rating: 8.5 [rate it]
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User Reviews for Marriott Richmond West, Richmond

Average User Rating: 8.5
Overall user rating
Cleanliness:[8.5] • Staff:[8.5] • Location:[8.0]
Based on 511 user ratings

Jan 18, 2010 by Holli from Oxford,OH
Overall Rating: 10 Overall user rating

“Staff very friendly, beautiful hotel- very warm atmosphere, nice services, convenient parking, perfectly situated on UNC's campus.”

Oct 13, 2009 by Becky from Astoria,OR
Overall Rating: 10 Overall user rating

  • The staff was friendly, the restaurant gave us free hot cocoa packets, and the fireplace was nice.
  • The double beds are not very big - queen would have been better.

“Nice hotel conveniently across the street from the convention center. The shuttle was excellent - even took us to find food that the driver recommended, then picked us up afterward.”

Sep 19, 2009 by David from Front Royal,VA
Overall Rating: 10 Overall user rating

  • Price and quality.

“Great room, modern and clean.”

Aug 28, 2009 by Mark from Atlantic Beach,FL
Overall Rating: 10 Overall user rating

  • New, clean and great staff.
  • Inclusive parking would be desireable.

“The hotel is finishing a remodel and everything is brand new, excellent facility, great and helpful staff. Enjoyed my stay thoroughly.”

Aug 18, 2009 by Ernie from North Hollywood,CA
Overall Rating: 7 Overall user rating

  • The room was nice and clean.
  • You can hear construction going on early in the morning. Someone pounding 7:30 am.

“The only negative about our stay are the construction noise early in the morning and the parking. Valet parking is $18/day.”

Jun 28, 2009 by Sarah from Summerville,SC
Overall Rating: 9 Overall user rating

  • Service and staff was outstanding.
  • Bedding was stained and
    no in-room coffee pot.

“Rooms were very attractive and service was outstanding. Lots of amenities within the hotel. Outer bedding was stained and there were not in-room amenities such as shampoo and coffee pot.”

Jun 25, 2009 by Wallace from Franklin,TN
Overall Rating: 10 Overall user rating

  • Clean, neat. Friendly.
  • Nothing.

“It was great. Thanks.”

May 7, 2009 by Brooke from Roanoke,VA
Overall Rating: 9 Overall user rating

  • Easy to find.
  • Charged for WiFi.

“Shocked that they charged for WiFi, thought this was in terrible taste as they seem to be a hotel seeking business travelers.”

Apr 27, 2009 by Jan from Hockessin,DE
Overall Rating: 10 Overall user rating

  • Clean, quiet and comfortable.
  • Parking lot.

“It was very nice. Located in downtown close to many nice locations.”

Apr 26, 2009 by Lori from Round Hill,VA
Overall Rating: 10 Overall user rating

  • The location was perfect for us, and the hotel was very nice.
  • No food available at the hotel after 11 pm, and the only places within walking distance to eat at that time were smoky bars.

“Very nice, upscale hotel in a great location downtown.”

Mar 16, 2009 by Liz from New Hartford,CT
Overall Rating: 8 Overall user rating

  • The only place to park was a site not associated with the hotel and it was 16 dollars after just 3 hours. There was valet which was equally expensive.

“Great staff.”

Feb 19, 2009 by Luis from Colonial Heights,VA
Overall Rating: 7 Overall user rating

  • Rooms were nice, they seem clean.
  • Restaurant let something to be desire/room service was okay at best.

“Good hotel for overnight stay, will need to go to outside restaurants and room service over at 11:00.”

Feb 19, 2009 by Lea from Richmond,VA
Overall Rating: 10 Overall user rating

  • The hotel was beautiful inside and out
  • Parking could be better

“This was an excellent hotel in an excellent location downtown.”

Jan 14, 2009 by Cheryl from Holliston,MA
Overall Rating: 9 Overall user rating

  • Clean, friendly, professional and comfortable.
  • Restaurants were closed at dinner on Saturday night and bathrooms could be updated.

“I would stay at this hotel again clean, professional and friendly staff. Beds were comfortable, rooms were impeccable. However, hallway noise was heard loud and clear through the doors.”

Jan 9, 2009 by Marcellus from Lithonia,GA
Overall Rating: 9 Overall user rating

  • The bed was very comfortable.
  • Parking fee, lack of free parking.

“Enjoyed my stay. The room was great.”

Dec 27, 2008 by Cyril from Lawrenceville,NJ
Overall Rating: 9 Overall user rating

  • Comfortable Bed.
  • Inconvenient Self Park. In a separate expensive public garage.

“Hotel was good, but but $3.00 for an 8 oz container of milk was over-priced as was the parking at $16.00 per night on a holiday when the garage was empty and inconveniently located.”

Dec 22, 2008 by Lantze from Plano,TX
Overall Rating: 10 Overall user rating

  • Very clean.
  • Parking mostly required valet service.

“Loved the hotel, would have preferred to self park, though it didn't appear to be a valid option with limited parking in the area. Valet fees increased the total cost of stay.”

Nov 14, 2008 by Lauren from Waynesboro,VA
Overall Rating: 9 Overall user rating

  • Very friendly and helpful staff, beautiful and clean rooms.
  • The room service was a little expensive and the food was cold.

“The overall experience at this hotel is excellent. They have re-done their rooms and the newly finished one are beautiful. The staff is very, very friendly and helpful. The lobby and common areas are clean and decorated nicely. The room service was a little overpriced and the food was cold. The parking is also a little inconvenient (and we were miss informed about the pricing). Regardless of the few flaws I would recommend this hotel to anyone. Great place to stay if in Richmond, VA”

Nov 6, 2008 by
Overall Rating: 10 Overall user rating

  • Newly renovated. The front desk staff was very nice.
  • The concierge suggested that the city was not safe and wanted to make me use the hotel shuttle to travel a few blocks.

“Great location, recently renovated rooms. The staff is helpful and friendly. Nice lobby and on-site restaurant. The concierge suggested that the city was not safe and wanted to make me use the hotel shuttle to travel a few blocks to Carey Street. He also suggested that parking in the area was not a good idea.”

Amenities at Marriott Richmond West, Richmond

  • AM/FM Alarm Clock
  • ATM/Cash Machine
  • Air Conditioned
  • Barber Shop
  • Barber/Beauty Shop
  • Bath Tub
  • Business Center
  • Childrens activities
  • City Center
  • Coffee Maker in Room
  • Concierge Desk
  • Connecting Rooms
  • Cribs Available
  • Currency Exchange
  • Drugstore
  • Elevators
  • Exercise Gym
  • Express Check In
  • Express Checkout
  • Fitness Center or Spa
  • Florist
  • Free Newspaper
  • Golf
  • Guest Laundromat
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Ice Machine
  • In Room Movies
  • Indoor Pool
  • Iron
  • Lounge
  • Maid Service
  • Meeting/Banquet Facilities
  • Microwave
  • News Stand
  • Parking
  • Phone with data port
  • Pool
  • Radio
  • Refrigerator
  • Restaurant
  • Rollaway Beds
  • Room Service
  • Safe Deposit Box
  • Shower
  • TV
  • TV Remote Control
  • Telephone
  • Television with Cable
  • Temperature Control
  • Turndown Service
  • VCR
  • Valet Parking
  • Vending Machines
  • Video Checkout
  • Wake-up Service
  • Wet Bar
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