Extended Stay America Rochester/Henrietta

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User Reviews for Extended Stay America Rochester/Henrietta, Rochester

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Apr 25, 2008 by Frank from Brewster, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[10] • Location:[7]

• The front desk service was excellent.
• Even for a one star hotel, it should have had some shampoo - also the room wasn't cleaned thoroughly as there were some crumbs with ants all over them.

“For a one star hotel - this was very good. Notes for improvements include clearer identification of the hotel from the main road.”

Mar 11, 2008 by Rebecca from W Henrietta, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Fairly inexpensive-really liked that it has a kitchen.
• Staff shortage- when I went to check out there was a sign that said be back later, so I just left my key at the desk.

“Not bad, I liked that the hotel was pet-friendly and that is has a kitchen. A kitchen is nice for longer stays as eating out gets old and is expensive and there is a grocery store almost right across the street. But if you like to eat out, there are many restaurants within five minutes of the hotel.”

Jan 1, 2008 by Dave from Pine Plains, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Pleased with everything there.
• Was all acceptable.

“Excellent advice and service. Rooms clean everyone friendly.”

Sep 28, 2007 by James from East Lansing, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was clean, quiet, inexpensive, and restful.
• Difficult to locate.

“As a frugal traveler, I was pleased that this motel had all the necessary basics (except breakfast) as well as a well equipped kitchen. The value I got was exceptional. Who expects to get a 2 star motel room thats clean and comfortable for $35?”

Sep 24, 2007 by Sergey A. from Rochester, NY
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[8]

• Staff is very polite and friendly.
• Room might not be as well cleaned as they should be between visitors.

“This is a great hotel for the price. Staff is great. My only complain is that the rooms are not always cleaned as well as they should be - e.g. I've found coffee maker left with the old filter a couple of times, some stuff left in the fridge and the utensils/dishes not thoroughly washed.”

Sep 5, 2007 by Gisele from Laval, QC CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The room was spacious.
• The room was cold.

“The hotel met our expectations in most ways. Even if an extended stay hotel, it would still have been nice to see a little bottle of shampoo and conditioner in the bathroom. The room as spacious and the bed comfortable. The location was really good.”

Aug 24, 2007 by Diane from Westborough, MA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, spacious room, well laid out kitchenette.
• No couch. My teenage son was expected to sleep in the recliner rather than a bed or sofa bed.

“The idea of an extended stay suite implies a living room area. This is not made clear in the reservation materials. Surely, you do not expect a teen or child to sleep in a recliner with not linens. Moreover, I cannot imagine anyone enjoying an extended stay without any semblance of a living room.”

Jul 16, 2007 by Dave from New Windsor, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[7]

• Roomy and cost effective.
• Wireless internet was slow.

“Ok for an overnight stay or for an extended trip. Geared toward the business traveler who needs to stay for a while. Amenities are available for in room meal prep.”

1 of 1 people found this review helpful.

May 3, 2007 by Reinhard from Lockport, NY
Overall Rating: 5
Cleanliness:[3] • Staff:[3] • Location:[8]

• Good location.
• Not always clean.

“Room is not always clean.”

Dec 6, 2006 by Jennifer from Parish, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Friendly, helpful staff. Big room. Nice efficiency.
• Tucked too far back from road to be easily spotted. Cable channel choices lame.

“I would recommend this ESA to any long-term business traveler. While it is difficult to find the hotel, the location is private. It can be a little noisy, because it's right by i-390 onramp. But the location in Henrietta can't be beat. It's close enough to the city of Rochester where you won't have to travel forever to get to a bed to fall into after a long day, and there's a lot in terms of shopping -- leisure, grocery, or for necessity -- in the area. P.s. Jen at the front desk was very helpful. Great employee!”

Dec 6, 2006 by Drew from Flushing, NY
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[8]

• Great price.
• Most uncomfortable bed ever!

“Booked 2 nights, stayed one because the bed was so uncomfortable I rather drive 6 hours back to new York city then sleep another night in that bed. Staff is friendly and helpful, but you definitely get what you pay for. If you are a road warrior that only cares about a roof over your head and a rock for bed then this is the place for you.”

Nov 4, 2006 by Nate from Somerville, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[6]

• It was clean, comfortable, and inexpensive. It's what I wanted.
• It was not very fancy.

“The hotel is an extended stay facility. There is a kitchen with a stove, refrigerator, and microwave which was very nice and convenient. The bed was very comfortable, and the room appeared modern, and well kept.”

Nov 2, 2006 by Tanya from Langeloth, PA
Overall Rating: 8
Cleanliness:[2] • Staff:[10] • Location:[6]

• The staff is exceptionally helpful and outgoing.
• Built-up dirt in the room is visible.

“Overall, I would stay again. However, the dirt is a turn-off, especially in the bath/toilet area. The staff really goes out of their way to accommodate all guests. This is excellent and the reason I will try them again.”

Nov 1, 2006 by Eric from Wappingers Falls, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient to the highway.
• No free Internet, which I¿ve come to expect at hotels.

“Extended-Stay America Rochester-Henrietta is convenient to I390 and central Henrietta. The staff was friendly and the entryway and room were clean. The only downside is the proximity of the laundry room to some of the guest rooms which means that 3 or 4 rooms can hear the laundry machines running if someone is using them.”

Oct 29, 2006 by Aseem from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I got what I paid for. No complains.

“Good if you want to stay for a night or two at a convenient location. It is right next to an exit of highway. No restaurant, but then I wasn't looking for it either.”

Oct 17, 2006 by Paul from Anthem, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly, convenient.
• Limited office hours.

“Everything about this type of hotel is top-notch.”

Oct 2, 2006 by George from Middletown, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Location was close to stores and places to eat.
• Had the manager take me into numerous room all of which had a smell of mold and smoke the rooms were dirty and was very disappointed unable to sleep.

“Do not stay here at any price. All the rooms smell of smoke and have an odor of mold which made me ill advised the manager who was nice but very little she could do based on the condition of the property. I would rather sleep in a tent than in this filthy hotel.”

Sep 13, 2006 by Mike from Bexley, OH
Overall Rating: 3
Cleanliness:[2] • Staff:[1] • Location:[3]

• Not much at all.
• Front entrance dirty. Waited 10 minutes before getting in to motel.

“Motel staff was advised that we would arrive after 11:00pm. We were told to pick up the outside phone to contact a staff member to gain entry. In doing so I waited a minute until someone answered. It was not the staff that answered. The person who did answer said he would contact the attendant. No one came to the door while I stood in the dirty entranceway for 10 minutes. I called again and the attendant came. She insinuated that I must not have dialed the correct number and then claimed that the phone was off hook. She tried to put the blame on me. In calling the motel to add our daughter to the list we were told that there would be and extra bed to accommodate her. Instead we only had two single beds. My wife did not sleep well that night. Before going to bed I stepped in a small puddle of water left on the floor in the kitchen area. The toilet does not flush properly. The room door does not lock easily.”

Aug 30, 2006 by Kathleen from Grand Island, NY
Overall Rating: 4
Cleanliness:[1] • Staff:[10] • Location:[4]

• The girls at the front desk were friendly.
• It was not clean, Had to have room changed. Was cleaner but did not live up to my expectations.

“If you need a place to stay for one night it was not real clean but it would do, Crispy cream and tops is down the street. I would not recommend it for any kind of vacation. It is Kind of out of the way behind some buildings.”

Aug 28, 2006 by Lois A. from New York, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, well located.
• We tried to get a cot for our child and they didn't have one.

“We were given a smoking room even though they had a non smoking room. We would have had to pay full price for the non smoking room. The room smelled bad.”

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Amenities at Extended Stay America Rochester/Henrietta, Rochester

AM/FM Alarm Clock Coffee Maker in Room Handicapped Rooms/Facilities Modem Lines in Room No Smoking Rooms/Facilities

Parking Pets Allowed Safe Deposit Box Television with Cable