Hyatt Regency Rochester

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User Reviews for Hyatt Regency Rochester, Rochester

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Oct 27, 2009 by Linda from Lake Dallas,TX
Overall Rating: 10

• Cmfortable room, complete set of amenities, excellent beds.
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“Excellent overall experience.”

Sep 30, 2009 by Phil from Erlanger,KY
Overall Rating: 10

• Very friendly / accomodating staff.
• Need to pay for Internet access.

“Very clean; newly remodeled, tastefully decorated, friendly/ accommodating staff. Centrally located. Very reasonable parking fee. Great views of city, Genesee River, countryside & lake in far distance”

Sep 4, 2009 by Rosalie from Brooklyn,NY
Overall Rating: 8

• It was a lovely room.
• No one place to keep anything cold and there was no small table in the room.

“It was good but the a/c was not great.”

Aug 29, 2009 by Jen from Pulaski,NY
Overall Rating: 4

• The view was nice.

“I was disappointed in the cleanliness of the hotel. The pool area wasn't very clean. The hot tub looked dirty.”

Aug 25, 2009 by Barry from Mountain Top,PA
Overall Rating: 7

• It was quite noisy in the hallways for the star rating of 4

“The rollaway beds were small for my 6' son (his feet were sticking out) and not very comfortable. They did not have any rooms left that were doubles.”

Aug 13, 2009 by Evan from New York,NY
Overall Rating: 9

• Helpful, friendly staff and good location.

“The hotel was easily visible once we got off the I-90 freeway. The room was clean and the bed and pillows were extremely comfortable. The staff who helped us checking out was very friendly and humorous.”

Aug 4, 2009 by sonja from chesterfield, va
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice rooms the staff overall was ok.
• Food over price. need better handling of accounts.

“Over all everyone was very pleasant. However I paid my stay with part cash and the over portion from my checking debit card. When I check my bank balance the entire amount of the two stay was deducted from my checking account and I had to wait several days to have the money replace in my account. Not very good with the handling of bills.”

Jul 23, 2009 by Rob from Avon,OH
Overall Rating: 10

• Location and nice clean new rooms.

“Great hotel and
good location.”

Jul 22, 2009 by Helen from Syracuse,NY
Overall Rating: 8

• Hot tub wa s just fair.
• Location of pool.

“Excellent happy hour, breakfeast was on the cold side of food a better one in Lexington, KY.”

Jul 19, 2009 by Jeanebean from Basking Ridge,NJ
Overall Rating: 7

• Valet parking attendand was friendly, kind, and gave good directions.
• I could not open the window

“This hotel is on a one-way street, which made it somewhat difficult to return. The restaurant I had selected nearby was not open when I went there.”

Jun 9, 2009 by Marlene from Arkport,NY
Overall Rating: 3

• The pool was nice and housekeeping was nice.

“Desk staff ws very sarcastic. Did not get room I requested. Housekeeping very pleasant and accommodating.”

Jun 8, 2009 by Tracy from Colorado Springs,CO
Overall Rating: 9

“Great deal on Priceline.com; better price than any other website. Of course I bid the price that I wanted to pay and it was accepted!”

May 26, 2009 by Zayra from Los Angeles,CA
Overall Rating: 10

“Great hotel! I stayed here last year and was just as happy. They always put you in a room on a high floor so you have a great view of the city and can't hear the street noise. Coffee, tea is always available in the lobby. Only $13 to valet - wow! Rooms are large and beds are comfy - but surprised they don't have screen TVs yet. Didn't experience downtown at all because I loved my room so much!”

Mar 20, 2009 by Michelle from Auburn,NY
Overall Rating: 10

• The staff was excellent.
• The food was good, but a tad over-priced.

“The Hyatt was a great hotel. The staff was very helpful and nice. My only complaint was the food. While it was excellent, it was a bit over-priced. I would stay there again in a second.”

Feb 10, 2009 by Gregg from Farmington,NH
Overall Rating: 10

• Cheap parking, nice decor.
• Parking garage was a mess due to construction.

“The nicest hotel I have ever stayed at.”

Feb 3, 2009 by Julie from Brooklyn,NY
Overall Rating: 8

• Swimming pool has a lift for disabled people! Thats incredible!
• Cleaners are not too particular. Only one hand basin, two is better. No fridge.

“It is overall very good, apart from the fact that room cleaners were not very fastidious. I am extremely impressed by the lift into the pool but I would like them to get advice about the bedrooms for disabled people. The beds are way too high. I have to be lifted in and that is not cool. It is actually dangerous. It can be easily fixed however, take the beds off the metal base.”

Jan 31, 2009 by bradley from boston
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Valet, bellhops, staff, rooms, pool, fitness center.
• Stores close early around it.

“Great hotel and great service. Being from Boston I know how expensive valet parking can be, and for 13 dollars I was delighted to let the guys in Red Park my Bentley. I see so many reviews talking about this horrific 13 dollar parking fee. With unlimited ins and outs and friendly valets even though they don't have to be, you should want to do valet. As for the hotel, everyone at the front desk was very nice. The beds were comfortable and the presidential suite is very nice. Overall it was a great stay. The chicken marsala at the Palladio was divine.”

Jan 26, 2009 by Julio from Ambler,PA
Overall Rating: 10

• First class hotel.
• No free Internet.

“The Hotel itself was excellent for me. The only comment I have is it did not provide free Internet.”

Dec 11, 2008 by Aaron from Verdun,Canada
Overall Rating: 5

• Friendly to customer.
• Big noise because closing to highway, heating system is not working well.

“Also, it's not in a good location. Downtown area looks not secured, though easy to get to highway. Huge noise from highway 190 to make people hardly sleep.
Heating is not working well, you still feel cold even after several hours.”

Nov 24, 2008 by Sam from Poughkeepsie,NY
Overall Rating: 9

• The pool & health spa will maintained.
• The food other than breakfast.

“Very clean and staff was very accommodating. Spa is GREAT. Food selection for dinner and room service are poor!”

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Amenities at Hyatt Regency Rochester, Rochester

Babysitting/Child Services Bar/Lounge Business Center Concierge Fitness Center or Spa Free Newspaper Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room

No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services Yes

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