Hyatt Regency Rochester

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User Reviews for Hyatt Regency Rochester, Rochester

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Jan 20, 2010 by Christine from Amherst,NY
Overall Rating: 7

• Jacuzzi was wonderful.
• The heated pool was 70 degrees and hardly heated.

“ Beautiful rooms and newly renovated. The heated pool was hardly heated. The jacuzzi was very nice. Really needed access to a microwave. ”

Dec 31, 2009 by Bill from Waterford,CT
Overall Rating: 7

• Good value for what
  I paid.
• Lounge small, no outdoor pool for warm weather.

“Never stayed there before but knew the area. The hotel was what
I expected a 3+ star hotel not a 4 star. No street parking $4 for a city owned garage, I've paid a lot more than that in other cities.”

Dec 7, 2009 by Jim from Methuen,MA
Overall Rating: 9

• Staff was helpful, room was clean and well serviced.
• The only possible negative was lack of apparent security in the parking garage.

“We will definitely consider returning to this hotel.”

Oct 27, 2009 by Linda from Lake Dallas,TX
Overall Rating: 10

• Cmfortable room, complete set of amenities, excellent beds.
• 
  
  
  

“Excellent overall experience.”

Sep 30, 2009 by Phil from Erlanger,KY
Overall Rating: 10

• Very friendly / accomodating staff.
• Need to pay for Internet access.

“Very clean; newly remodeled, tastefully decorated, friendly/ accommodating staff. Centrally located. Very reasonable parking fee. Great views of city, Genesee River, countryside & lake in far distance”

Sep 17, 2009 by Terrence from Blandon,PA
Overall Rating: 8

• Price.
• Parking cost.

“Liked this hotel. It is my first choice when in Rochester, NY.”

Sep 10, 2009 by Raymond from Easton,PA
Overall Rating: 9

• Very nice staff and room, nice and comfortable.

“Arrived and they told me we'd been given an upgrade to a Parlor room. It was huge, big table, sofa, kitchenette, but it only had a full sized Murphy bed. Went back down to the lobby and they were happy to move us to a regular room with two fulls. Everything was spotless, even though it was a busy weekend and they were dealing with crowds. Ate at the lounge and had one of the best burgers I've ever had, especially at midnight. $4.00 a day parking in a nice, secure garage. I would gladly stay again at the Hyatt.”

Sep 4, 2009 by Rosalie from Brooklyn,NY
Overall Rating: 8

• It was a lovely room.
• No one place to keep anything cold and there was no small table in the room.

“It was good but the a/c was not great.”

Aug 29, 2009 by Jen from Pulaski,NY
Overall Rating: 4

• The view was nice.

“I was disappointed in the cleanliness of the hotel. The pool area wasn't very clean. The hot tub looked dirty.”

Aug 25, 2009 by Barry from Mountain Top,PA
Overall Rating: 7

• It was quite noisy in the hallways for the star rating of 4

“The rollaway beds were small for my 6' son (his feet were sticking out) and not very comfortable. They did not have any rooms left that were doubles.”

Aug 20, 2009 by Amy from Hamptonville,NC
Overall Rating: 1

• The bed was very comfortable.
• The walls were thin and with the tattoo convention it was a nightmare!

“The room was at best a 2.5 star due to cutting corners during renovation. When I think of 3.5 to 4 stars I think luxury. This room had mismatched colors as far as door handles, fixtures, fittings, and picture frames. It had a shower head that was too short for me at 5 feet 5 inches in height. The shower felt like you were in a closet because it was very confined. Some paint was chipping off. It still had 1970s ceiling popcorn! I couldn't help but notice since I got no sleep because of the noise coming from the room next to us. I stared at it for a very long time. Because of the tattoo convention there were no other rooms available.”

Aug 20, 2009 by Jane from Brockville,Canada
Overall Rating: 8

• Very clean.
• Location. We found the street noisy at night.

“This was a beautiful hotel. The staff was very friendly and helpful.”

Aug 13, 2009 by Evan from New York,NY
Overall Rating: 9

• Helpful, friendly staff and good location.

“The hotel was easily visible once we got off the I-90 freeway. The room was clean and the bed and pillows were extremely comfortable. The staff who helped us checking out was very friendly and humorous.”

Aug 11, 2009 by Donna from Peabody,MA
Overall Rating: 9

• Clean room, comfy bed.
• Not many quality restaurants nearby.

“Stayed while visiting family ordered coffee from room service, arrived promptly. Check in/out prompt and courteous.”

Aug 4, 2009 by sonja from chesterfield, va
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice rooms the staff overall was ok.
• Food over price. need better handling of accounts.

“Over all everyone was very pleasant. However I paid my stay with part cash and the over portion from my checking debit card. When I check my bank balance the entire amount of the two stay was deducted from my checking account and I had to wait several days to have the money replace in my account. Not very good with the handling of bills.”

Jul 23, 2009 by Rob from Avon,OH
Overall Rating: 10

• Location and nice clean new rooms.

“Great hotel and
good location.”

Jul 22, 2009 by Helen from Syracuse,NY
Overall Rating: 8

• Hot tub wa s just fair.
• Location of pool.

“Excellent happy hour, breakfeast was on the cold side of food a better one in Lexington, KY.”

Jul 19, 2009 by Jeanebean from Basking Ridge,NJ
Overall Rating: 7

• Valet parking attendand was friendly, kind, and gave good directions.
• I could not open the window

“This hotel is on a one-way street, which made it somewhat difficult to return. The restaurant I had selected nearby was not open when I went there.”

Jun 9, 2009 by Marlene from Arkport,NY
Overall Rating: 3

• The pool was nice and housekeeping was nice.

“Desk staff ws very sarcastic. Did not get room I requested. Housekeeping very pleasant and accommodating.”

Jun 8, 2009 by Tracy from Colorado Springs,CO
Overall Rating: 9

“Great deal on Priceline.com; better price than any other website. Of course I bid the price that I wanted to pay and it was accepted!”

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Amenities at Hyatt Regency Rochester, Rochester

Babysitting/Child Services Bar/Lounge Business Center Concierge Fitness Center or Spa Free Newspaper Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room

No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services Yes

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