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Hyatt Regency Rochester
125 East Main Street,
Rochester, NY
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Average User Rating: 8.0 Cleanliness:[8.5] • Staff:[8.5] • Location:[8.0] Based on 1148 user ratings |
Jan 20, 2010 by
Christine from Amherst,NY
Overall Rating: 7
“ Beautiful rooms and newly renovated. The heated pool was hardly heated. The jacuzzi was very nice. Really needed access to a microwave. ”
Dec 31, 2009 by
Bill from Waterford,CT
Overall Rating: 7
“Never stayed there before but knew the area. The hotel was what
I expected a 3+ star hotel not a 4 star. No street parking $4 for a city owned garage, I've paid a lot more than that in other cities.”
Dec 7, 2009 by
Jim from Methuen,MA
Overall Rating: 9
“We will definitely consider returning to this hotel.”
Oct 27, 2009 by
Linda from Lake Dallas,TX
Overall Rating: 10
“Excellent overall experience.”
Sep 30, 2009 by
Phil from Erlanger,KY
Overall Rating: 10
“Very clean; newly remodeled, tastefully decorated, friendly/ accommodating staff. Centrally located. Very reasonable parking fee. Great views of city, Genesee River, countryside & lake in far distance”
Sep 17, 2009 by
Terrence from Blandon,PA
Overall Rating: 8
“Liked this hotel. It is my first choice when in Rochester, NY.”
Sep 10, 2009 by
Raymond from Easton,PA
Overall Rating: 9
“Arrived and they told me we'd been given an upgrade to a Parlor room. It was huge, big table, sofa, kitchenette, but it only had a full sized Murphy bed. Went back down to the lobby and they were happy to move us to a regular room with two fulls. Everything was spotless, even though it was a busy weekend and they were dealing with crowds. Ate at the lounge and had one of the best burgers I've ever had, especially at midnight. $4.00 a day parking in a nice, secure garage. I would gladly stay again at the Hyatt.”
Sep 4, 2009 by
Rosalie from Brooklyn,NY
Overall Rating: 8
“It was good but the a/c was not great.”
Aug 29, 2009 by
Jen from Pulaski,NY
Overall Rating: 4
“I was disappointed in the cleanliness of the hotel. The pool area wasn't very clean. The hot tub looked dirty.”
Aug 25, 2009 by
Barry from Mountain Top,PA
Overall Rating: 7
“The rollaway beds were small for my 6' son (his feet were sticking out) and not very comfortable. They did not have any rooms left that were doubles.”
Aug 20, 2009 by
Amy from Hamptonville,NC
Overall Rating: 1
“The room was at best a 2.5 star due to cutting corners during renovation. When I think of 3.5 to 4 stars I think luxury. This room had mismatched colors as far as door handles, fixtures, fittings, and picture frames. It had a shower head that was too short for me at 5 feet 5 inches in height. The shower felt like you were in a closet because it was very confined. Some paint was chipping off. It still had 1970s ceiling popcorn! I couldn't help but notice since I got no sleep because of the noise coming from the room next to us. I stared at it for a very long time. Because of the tattoo convention there were no other rooms available.”
Aug 20, 2009 by
Jane from Brockville,Canada
Overall Rating: 8
“This was a beautiful hotel. The staff was very friendly and helpful.”
Aug 13, 2009 by
Evan from New York,NY
Overall Rating: 9
“The hotel was easily visible once we got off the I-90 freeway. The room was clean and the bed and pillows were extremely comfortable. The staff who helped us checking out was very friendly and humorous.”
Aug 11, 2009 by
Donna from Peabody,MA
Overall Rating: 9
“Stayed while visiting family ordered coffee from room service, arrived promptly. Check in/out prompt and courteous.”
Aug 4, 2009 by
sonja from chesterfield, va
Overall Rating: 8
Cleanliness:[8] •
Staff:[8] •
Location:[8]
“Over all everyone was very pleasant. However I paid my stay with part cash and the over portion from my checking debit card. When I check my bank balance the entire amount of the two stay was deducted from my checking account and I had to wait several days to have the money replace in my account. Not very good with the handling of bills.”
Jul 23, 2009 by
Rob from Avon,OH
Overall Rating: 10
“Great hotel and
good location.”
Jul 22, 2009 by
Helen from Syracuse,NY
Overall Rating: 8
“Excellent happy hour, breakfeast was on the cold side of food a better one in Lexington, KY.”
Jul 19, 2009 by
Jeanebean from Basking Ridge,NJ
Overall Rating: 7
“This hotel is on a one-way street, which made it somewhat difficult to return. The restaurant I had selected nearby was not open when I went there.”
Jun 9, 2009 by
Marlene from Arkport,NY
Overall Rating: 3
“Desk staff ws very sarcastic. Did not get room I requested. Housekeeping very pleasant and accommodating.”
Jun 8, 2009 by
Tracy from Colorado Springs,CO
Overall Rating: 9
“Great deal on Priceline.com; better price than any other website. Of course I bid the price that I wanted to pay and it was accepted!”
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