Clarion Hotel Riverside

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User Reviews for Clarion Hotel Riverside, Rochester

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Jan 13, 2010 by Rachel from Oneonta,NY
Overall Rating: 9

• Location was great!
• Parking was a bit expensive and unexpected.

“Great place to stay especially for Rochester Knighthawks games! Walking distance to the Blue Cross Arena.”

Oct 28, 2009 by John from Olean,NY
Overall Rating: 9

• I really liked the location. My wife and I were able to take a nice leisurely walk down the river to the high falls area.
• I did not like the signage. It was difficult to find the hotel from the typical arrival direction. They need a large sign on both sides.

“Very nice accommodations and service. A good value. I would definitely stay again.”

Aug 19, 2009 by Sherry from Guelph,Canada
Overall Rating: 6

• The room was clean and the location convenient.
• Hotel staff were not focused on customer satisfaction.

“The room was nice and the beds comfortable. However, consierge didn't answer the phone nor did the front desk. This hotel seemed to exist in absence of personnel. If you couldn't get your needs met by yourself, you were out of luck. This was in the context of a mission statement that stated that if they didn't fix your problem your stay was free....wouldn't go back.”

Jul 17, 2009 by Barbara from Monsey,NY
Overall Rating: 10

• It was a nice clean place to stay.
• We were in the business district and there wasn't much to do or see in the area.

“The hotel was perfect and we would go back. The staff was very nice and helpful. The rooms were clean large and comfortable.”

Jul 8, 2009 by Colleen from Watertown,NY
Overall Rating: 7

• Service, beds.
• The room wan not very clean.

“Overall it was nice, but, the room was not as clean as I would have liked. The staff was friendly and the price was right.”

May 26, 2009 by Krishel from Opalocka,FL
Overall Rating: 9

• The staff
  did an excellent job of accommodating my family.
• I didn't like the parking garage, the spaces were too close and events caused us to have to park in the rain.

“Even though my family could be demanding, they were able to place us all on the same floor, which made our stay very convenient. The hotel desk staff, helped us in more ways than I could appreciate. However, the parking at the hotel was difficult. They had numerous events which caused a tremendous amount of traffic into the hotel. We had to park on the roof in the rainy weather. Overall, I enjoyed the friendliness of the staff and the price was fantastic.”

Apr 22, 2009 by Cetremia from Florence,SC
Overall Rating: 10

• I loved the friendliness and how clean it was there also it was very comfortable.
• I liked everything.

“This hotel was clean and the people were very friendly.”

Jan 27, 2009 by Larry from Hopkinton,NH
Overall Rating: 7

• The hotel is close to the convention center and connected by a heated skyway.
• No real problem.

“The hotel is centrally located to downtown Rochester. Only a few short blocks to the Eastman Theater. The rooms were clean and nicely furnished. A very nice value for the money.”

Nov 6, 2008 by Willie
Overall Rating: 10

• Great location.
• The parking was a bit tough, in room coffee need real creamers.

“This was a great hotel to stay at. My only low point was the in room coffee. They have mini fridges in the rooms so why not give real creamers instead of the powered stuff. Other than that it was an awesome place to stay.”

Nov 5, 2008 by Renee
Overall Rating: 7

• It was nice and comfortable.
• The walls are not insulated well. Lots of noise from all the rooms around. Lots of hall noise coming into rooms making it difficult to sleep.

“Overall it was an ok stay. Our only beef was that there was a lot of noise both from the hall and from the rooms next door that seeped into the room. A bunch of teenagers having a party in one room kept us up for a while. Walls not insulated well for sound. Crying baby in the other room. Noise from across the hall too.”

Nov 1, 2008 by anitha
Overall Rating: 8

• The hotel guest services was awesome.
• The front desk could have been better.

“This hotel is excellent. The downtown location was very tough and there is no parking for free. I had to pay money to park.”

Oct 23, 2008 by Bryan
Overall Rating: 7

• Basic hotel nicely located near the downtown convention center.
• Noise from the combination heat and AC coupled with thin walls.
  

“A basic hotel conveniently located downtown near the convention center. Our room was adequate and fairly spacious. A combination heat and AC unit along with "thin walls" allowed for a bit more noise than one would like. The hotel could use a bit of maintenance, but was not in disrepair. The on site restaurant is dirty with poor service that better serves as a bar in the evening.
”

Oct 21, 2008 by Judy
Overall Rating: 9

• Close to restaurants & Blue Cross arena.
• No pool.

“Nice stay, it was short for us we have to leave very early the next day. Will look into again if in the
area.
”

Oct 8, 2008 by Melissa
Overall Rating: 5

• Good location.
• Cramped parking garage, business center didn't work, uncomfortable bed, broken ice machine.

“Looks nice, but doesn't live up to price. Business center didn't work, request to have someone look into it went seemingly unnoticed. Restaurant may or may not have been open at dinner hour on a Saturday, couldn't find staff to ask them. Not worth the money they charge.”

Sep 13, 2008 by Annette from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The refrigerator, and Microwave in room.
• Parking, you shouldn't have to pay for that.

“Nice hotel, The customer service was great, also the maid services was great! Parking was just too much!”

Sep 10, 2008 by Betty from Springfield, OR
Overall Rating: 4
Cleanliness:[2] • Staff:[7] • Location:[8]

• Not a thing.
• Was not Clean, Staff was not friendly. It smelled bad.

“NA.”

Sep 3, 2008 by Ram from Thorndale, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location.
• No free breakfast.

“No free parking. Overall pretty good and economical.”

Aug 30, 2008 by Li from Pittsford, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Hotel staff are very friendly.
• The hotel rooms are dated.

“The hotel staff are very friendly, and convenient location, but hotel needs some updates.”

Aug 29, 2008 by Colleen from North Adams, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Comfortable bed with mini-refrigerator and microwave; attractive decor.
• There is no elevator from the parking garage to the hotel lobby and no food is available after 9 pm.

“I've stayed at this property more than once and like it because it's comfortable and its downtown location is accessible, though it's surrounding area only a couple of blocks away is questionable. The downside of this property is that parking isn't easy--there isn't any elevator from the upper tiers of the garage and the overflow parking is more than a block away. There is no food service, restaurant or room-service, available after 9 pm; you are handed an area map with listings.”

Aug 27, 2008 by Tommy from Syracuse, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• I liked how easy it was to access the exercise room.
• Nothing.

“It is easy access to the hotel from downtown Rochester. The under ground parking lot was clean and efficient for entering the hotel. I was on the 7th floor so it gave me a great overview of the city from my room.”

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Amenities at Clarion Hotel Riverside, Rochester

AM/FM Alarm Clock Business Center Coffee Maker in Room Continental Breakfast Desk with lamp Elevators Exercise Gym FEMA Approved Free Airport Shuttle Free Newspaper Gift Shop Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Heated Pool High Speed Internet Access

In Room Movies Iron Laundry/Valet Services Microwave Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Refrigerator Restaurant Room Service Safe Smoke Detectors Television with Cable VIP Rooms/Services Wet Bar

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