Crowne Plaza Rochester

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User Reviews for Crowne Plaza Rochester, Rochester

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Apr 16, 2008 by Jill from Niagara Falls, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[8] • Location:[7]

• The staff members I came into contact with were friendly.
• Dirty, smelly, unattractive, not what I expected for a 3 star, (especially a Crowne Plaza).

“I booked the Crowne expecting a great experience based on other hotels I have stayed at that were also Crowne Plazas. Unfortunately, this was not the case. The hallways smelled and you could see spots on every door where a number plate had been removed. It looked terrible! The room was outdated, and it also smelled, with wallpaper peeling from the wall and cracks in the ceiling. We initially though our hot water did not work, but it just took literally 5 minutes to heat up. The room was dirty. There was hair in the bathtub and on the sheets. I called guest services to ask a question, but the first phone I tried in the room was broke. After I tried the second phone and asked my question, (a simple question about parking) I was re-connected to another department and when nobody answered after about a minute, I just hung up. The entire parking situation was confusing. There were no instructions anywhere about where we pay or how we pay or what we needed to do. Additionally, The Crowne Plaza is supposed to offer the "sleep advantage program," but there was nothing in my room that included any part of the feature. I'm not even sure if the bed was one of the new comfortable beds that the Crowne boasts. The only positive things were that the staff I came into contact with was friendly and it was in walking distance to the arena where we were going to an event. This was a very disappointing experience.”

Oct 9, 2007 by Larry from Rochester, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[6]

• Nice Attractive room.
• Room above party area and noise did not stop until 1 in the morning.

“Nice hotel as long as they do not put you by banquet area wait loud bands playing to early morning. They did supply ear plugs but that did not help.”

Oct 1, 2007 by Brian from Veradale, WA
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[9]

• Nice décor.
• Loud party on the patio.

“We were on the top floor (7th) there was a wedding downstairs going on until 12:30 am. The fixtures in our room were shaking until then. The hotel dismissed our complaint when we called several times to complain about the noise.”

Sep 30, 2007 by Donald from San Juan, PR
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Price was ok.
• Distance from elevators to room, real bad pillows.

“Rooms are distant from elevators; hotel Is clean and accessible, secure.”

Nov 17, 2006 by Ap from Massapequa, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[4]

• The view!
• They had the shabbiest couch in our room- maybe time for an upgrade.

“Very comfortable beds could use some updated furniture, ceiling tiles, etc. But the view of the river is beautiful.”

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Amenities at Crowne Plaza Rochester, Rochester

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Internet Access Iron Kitchenette Laundry/Valet Services Lounge Modem Lines in Room Multilingual Outdoor Pool Parking Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service