Extended Stay America Wilmington/New Center Drive

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User Reviews for Extended Stay America Wilmington/New Center Drive, Wilmington

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Sep 6, 2008 by Rebecca from Pikeville, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Nice staff, clean room, non smoking available, full refrigerator.
• No toiletries provided and the toilet was a little dirty.

“Overall, this was great for the money and was in a good location. The staff was friendly and helpful. It was nice to have a full sized refrigerator.”

Sep 6, 2008 by Karen from Fuquay Varina, NC
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Close to restaurants, Wal-Mart, target.
• Bad smell in room, small bed, no couch.

“It had a kitchen with one fork and spoon, nothing to wash it with and it there was a horrible smell in the room. The hallway smelled like dead fish. There was nowhere for a child to sleep. I see why it was not packed on a busy holiday weekend!”

Aug 28, 2008 by Lydia from Clarkton, NC
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Price.
• Poor air quality.

“This hotel gets the job done and the kitchenette is nice.”

Aug 21, 2008 by Karen from Apex, NC
Overall Rating: 1
Cleanliness:[4] • Staff:[6] • Location:[4]

• The front desk employee was very friendly and helpful.
• Paper-thin walls, shabby decor, loud AC unit.

“This should have been a 1-star hotel.”

Aug 20, 2008 by David from Louisa, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[9]

• Breakfast.
• Smallness of room.

“Not bad but competition offers more.”

Aug 16, 2008 by Ed from Winston-Salem, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good price. Convenient location.
• Ants- a few coming out of outlet.

“This was a good value. The room was clean. They offered me free wireless upon check-in. Nice size refrigerator. Good location. There were a few ants coming out of a wall outlet and the staff offered to change my room.”

Aug 14, 2008 by Kristie from Henderson, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The rooms were nice and clean and located near restaurants and shopping.
• There are zero extras at this hotel including daily maid service. There are no ice machines or samples of shampoos in the rooms.

“This is a good okay place if you only want a place to sleep. There are no extras at this location in Wilmington. There is no pool, continental breakfast, no ice machines (there is a vending machine), no daily cleaning service, and no small samples of shampoo in the rooms. The rooms are clean and adequate for a short stay. I would recommend this place to a business traveler more than a leisure traveler.”

Aug 13, 2008 by Jenni from Everly, IA
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[7]

• Kitchen in room.
• No amenities.

“Comfortable and convenient would best describe this hotel. The staff was super friendly and accommodating. You had to get your own linens, take out your own trash, and the room wasn't cleaned to my expectations.”

Aug 7, 2008 by Julie from Cary, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[7]

• Nothing!
• Everything-it smelled so bad we got sick to our stomachs and had to pay for a new room!

“The hotel was horrible-dirty, smelled horrific-the worst place I've ever been. My husband and I were physically sick because of the smoking room and hallways. I am allergic to smoke.”

Jul 30, 2008 by B from Coplay, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Full size refrigerator, microwave, stovetop; doors do not open to outside.
• Allowed pets.

“Great.”

Jul 28, 2008 by Patrick from Greensboro, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Not being able to get a room at check-in.

“When I arrived I was told that they probably did not have a clean room. All I was doing was trying to find out my options for a room. I was told twice that I had to stay there even though it might be a not so clean room and the staff was unhappy with me.”

Jul 25, 2008 by Steve from Long Beach, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[5]

• Nothing.
• Horrible bedspreads with lots of holes in them.

“Just not an attractive or clean feeling hotel.”

Jul 17, 2008 by Karen from Wilson, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• The hotel was convenient to restaurants and shopping.
• The bed was not very comfortable.

“This hotel was okay. It was clean and had easy access. The bed was not very comfortable.”

Jul 16, 2008 by David from Raeford, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[9]

• Decent room, close to quick shopping, great staff.
• Bed, dated furnishings, old smell.

“Good hotel for business traveler on a budget. Need something you forgot; strip mall down the street. Restaurants in all directions.”

May 1, 2008 by Leanne from Milwaukee, WI
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[10]

• The location was good.
• There were a lot of things.

“If you stay under a week, there is not a maid service. We were there 6 nights, and the room sorely needed a cleaning! To get new towels we had to go down to the lobby every other day. The stairwells were scary. One of the towels we picked up had a hair in it. Each of the lamps had issues - some did not work. The TV was only around 14" and didn't have VCR/DVD hook-ups. There isn't a pool. Queen size bed with sheets that barely fit. You have to pay for internet use.”

Apr 23, 2008 by Joe from Charlotte, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• No shampoo. Not good.

“We have gotten better amenities at less expensive places. No shampoo, no fitness center, no hair dryer, no maid service.”

Mar 31, 2008 by Tammie from Gibsonville, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• We had an average size room that was big enough for the 3 of us.
• There were no toiletries such as soap or shampoo.

“The room was clean and in top notch shape. I would recommend this hotel for an overnight stay.”

Mar 28, 2008 by L &. from Fargo, ND
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[8]

• Having a little kitchen in the room is convenient and can save money.
• The staff just didn't seem to care and never seemed to have the customers as a priority.

“The room and hotel were OK, conveniently located between Wrightsville beach and Downtown Wilmington. We were greeted by a very crabby staff member who had a hard time finding our reservation, so we just avoided the reception desk for the rest of our stay. We would like to mention that we paid the same price for staying at the ExtendedStay America in Chapel Hill, NC, where we were much more pleased with the service and amenities. The Chapel Hill Extended stay offers a pool, gym, and continental breakfast (including fresh fruit) - none of which is offered by the Wilmington ExtendedStay. Furthermore, the Chapel Hill hotel staff was very friendly and always available to help!”

Mar 18, 2008 by Katie from Mansfield Ctr, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Convenience, kitchenette.
• Room smelled vaguely smoky.

“We had a wonderful experience!”

Mar 17, 2008 by Kim from South New Berlin, NY
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• The room was very comfortable. The kitchen was a really big plus. There were more channels on TV than expected and the room was cleaner than expected.
• When you turned on the air it smelled like wet dog.

“I would definitely consider this hotel for future travel. The room was clean, comfortable, and quiet. It was a mini home away from home.”

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