Extended Stay America Wilmington/New Center Drive

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User Reviews for Extended Stay America Wilmington/New Center Drive, Wilmington

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Aug 31, 2009 by doug from Friendsville,PA
Overall Rating: 10

• Quiet and clean, nice area with lots or shopping and restaurants close by.
• No ice or vending machines.

“I was very pleased with the hotel, rooms were clean and spacious. The staff was very friendly and helpful. I would stay there again.”

Jun 16, 2009 by Avery from Troy,NC
Overall Rating: 10

• The staff, location, accommodation and amenities.
• Nothing.

“Excellent stay and excellent in the price as well. The reception staff were friendly on check in and also at the time of departure. They provided all that we were in need of and they were knowledgeable about their area and points of interest.”

Mar 15, 2009 by Andrew from Ada,MN
Overall Rating: 7

• Location, good amount of space in room.
• Bed was uncomfortable, service was a little slow.

“Overall the hotel was good but they could work on their service and being more prompt as well as having shampoo and conditioner in the showers.”

Dec 11, 2008 by Faith from Durham,NC
Overall Rating: 9

• Access to major thoroughfares & desk staff was very helpful.

“Great place to stay for business travelers to the Wilmington/New Hanover/Onslow county area. Desk staff extremely helpful and they remembered me from a previous viisit.”

Sep 6, 2008 by Rebecca from Pikeville, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Nice staff, clean room, non smoking available, full refrigerator.
• No toiletries provided and the toilet was a little dirty.

“Overall, this was great for the money and was in a good location. The staff was friendly and helpful. It was nice to have a full sized refrigerator.”

Sep 6, 2008 by Karen from Fuquay Varina, NC
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Close to restaurants, Wal-Mart, target.
• Bad smell in room, small bed, no couch.

“It had a kitchen with one fork and spoon, nothing to wash it with and it there was a horrible smell in the room. The hallway smelled like dead fish. There was nowhere for a child to sleep. I see why it was not packed on a busy holiday weekend!”

Sep 3, 2008 by Deborah
Overall Rating: 2

• Not clean, not maintained, desk clerk did not use good judgement or common sense.

“Doors would not lock properly, air conditioning failed (it was hot and humid), doors were falling of the hinges, the room was not clean and there were bugs crawling around the room. She kept insisting that the motel was full but had nicer rooms that were unrented. Customers who came in before and after us had problems as well and were treated poorly.”

Aug 28, 2008 by Lydia from Clarkton, NC
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Price.
• Poor air quality.

“This hotel gets the job done and the kitchenette is nice.”

Aug 21, 2008 by Karen from Apex, NC
Overall Rating: 1
Cleanliness:[4] • Staff:[6] • Location:[4]

• The front desk employee was very friendly and helpful.
• Paper-thin walls, shabby decor, loud AC unit.

“This should have been a 1-star hotel.”

Aug 20, 2008 by David from Louisa, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[9]

• Breakfast.
• Smallness of room.

“Not bad but competition offers more.”

Aug 16, 2008 by Ed from Winston-Salem, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good price. Convenient location.
• Ants- a few coming out of outlet.

“This was a good value. The room was clean. They offered me free wireless upon check-in. Nice size refrigerator. Good location. There were a few ants coming out of a wall outlet and the staff offered to change my room.”

Aug 14, 2008 by Kristie from Henderson, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The rooms were nice and clean and located near restaurants and shopping.
• There are zero extras at this hotel including daily maid service. There are no ice machines or samples of shampoos in the rooms.

“This is a good okay place if you only want a place to sleep. There are no extras at this location in Wilmington. There is no pool, continental breakfast, no ice machines (there is a vending machine), no daily cleaning service, and no small samples of shampoo in the rooms. The rooms are clean and adequate for a short stay. I would recommend this place to a business traveler more than a leisure traveler.”

Aug 13, 2008 by Jenni from Everly, IA
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[7]

• Kitchen in room.
• No amenities.

“Comfortable and convenient would best describe this hotel. The staff was super friendly and accommodating. You had to get your own linens, take out your own trash, and the room wasn't cleaned to my expectations.”

Aug 7, 2008 by Julie from Cary, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[7]

• Nothing!
• Everything-it smelled so bad we got sick to our stomachs and had to pay for a new room!

“The hotel was horrible-dirty, smelled horrific-the worst place I've ever been. My husband and I were physically sick because of the smoking room and hallways. I am allergic to smoke.”

Jul 30, 2008 by B from Coplay, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Full size refrigerator, microwave, stovetop; doors do not open to outside.
• Allowed pets.

“Great.”

Jul 28, 2008 by Patrick from Greensboro, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Not being able to get a room at check-in.

“When I arrived I was told that they probably did not have a clean room. All I was doing was trying to find out my options for a room. I was told twice that I had to stay there even though it might be a not so clean room and the staff was unhappy with me.”

Jul 25, 2008 by Steve from Long Beach, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[5]

• Nothing.
• Horrible bedspreads with lots of holes in them.

“Just not an attractive or clean feeling hotel.”

Jul 17, 2008 by Karen from Wilson, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• The hotel was convenient to restaurants and shopping.
• The bed was not very comfortable.

“This hotel was okay. It was clean and had easy access. The bed was not very comfortable.”

Jul 16, 2008 by David from Raeford, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[9]

• Decent room, close to quick shopping, great staff.
• Bed, dated furnishings, old smell.

“Good hotel for business traveler on a budget. Need something you forgot; strip mall down the street. Restaurants in all directions.”

May 1, 2008 by Leanne from Milwaukee, WI
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[10]

• The location was good.
• There were a lot of things.

“If you stay under a week, there is not a maid service. We were there 6 nights, and the room sorely needed a cleaning! To get new towels we had to go down to the lobby every other day. The stairwells were scary. One of the towels we picked up had a hair in it. Each of the lamps had issues - some did not work. The TV was only around 14" and didn't have VCR/DVD hook-ups. There isn't a pool. Queen size bed with sheets that barely fit. You have to pay for internet use.”

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