Howard Johnson Express Inn-Buffalo/Airport

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Jul 30, 2008 by Paul from San Antonio, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• Location to the airport.
• Problems with the room, staff was not willing to help.

“It was obvious the room had a condensation leak from the air conditioner as there was a bucket under the condensing unit to catch the water. There was a large fan in the middle of the room that was obviously trying to dry the carpet that was wet from the leak. The room had an obvious musty smell from the wet carpet. When all of this was brought to the hotel's staff, the attendant on duty simply unplugged the fan and moved it to one side of the room. When I asked her if she was going to leave it in the room, she said she cannot take it with her and there is nothing she can do as there were no more rooms. To top it off, the air conditioner did not cool throughout the night. This is my first and last experience with LaQuinta.”

Jul 29, 2008 by Syd from Baldwinsville, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room was clean and comfortable.
• Front desk and public area were small. No elevator and no vending or ice machine second floor.

“The room was clean and comfortable. I will stay again for my next business trip.”

Jul 19, 2008 by Wirongrong from West Lafayette, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Too less parking area.

“Clean room, comfort beds and good outside sink.”

Jul 12, 2008 by Anne from Sewell, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice rooms, price.
• Road was under construction at the time.

“A great hotel room for a short stay at a price!”

Jun 2, 2008 by David from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff and free shuttle to and from airport.
• Everything was nice no problems.

“Great location excellent staff great breakfast and very fulfilling free shuttle to and from the airport nice restaurants closely.”

Jun 1, 2008 by Sue from Medford, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very accommodating and friendly.
• The pillows were too small.

“For the price this hotel was exceptional. The staff was very accommodating and the breakfast was good. The room was clean and the beds very comfortable. Our only complaint was each bed had 4 "half pillows", which was awkward but not a huge problem.”

May 10, 2008 by Woodrow from Jackson, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Room was extra clean. Good breakfast, computer center.
• The commode is too shallow Man's genitals hit water.

“We were more than pleased with the cleanliness, the hot breakfast, the computer center and six out of seven of the staff. One desk clerk needed to work on his attitude. The rest of the staff was GREAT! Especially the room maid and the maintenance man!”

Apr 23, 2008 by Gillian from Nepean, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The complimentary breakfast was good.
• The water was not hot enough in the shower.

“We would stay at La Quinta again, but would like something a bit better next time.”

Apr 8, 2008 by Dale from Hamilton, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Attentive staff; close to shopping.
• Guest across from my room was loud.

“Pleasant staff, clean rooms, short drive to Galleria Mall, would recommend this hotel.”

Feb 27, 2008 by Dennis from Rowlett, TX
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location.
• Bottom sheets were not changed on the bed. Had to sleep on top of them, not very nice.

“The hotel was okay for the price, but the sheets should be changed everytime the room changes hands. Mine were not and my traveling companion said the same thing about his room. I told managment when we checked out! It is a 2 star motel.”

Jan 7, 2008 by Ellie from Prince George, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Loved the beds and pillows. Best we had in a long time.
• Could not figure out the thermostat till about 3 am but when we did worked great.

“Staff was efficient. Rooms were nicely done, beds very comfortable as well as pillows. Would definitely stay again.”

Nov 29, 2007 by Krista from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable, updated rooms and a great complimentary breakfast. The staffs were very friendly and helpful.
• There was not a lot of parking.

“Good location, comfortable beds and clean room. The staff was friendly and helpful and the complimentary breakfast was surprisingly good. I especially liked the make your own waffles! Will definitely stay here again when I am in the area.”

Nov 27, 2007 by Leslie from Port Perry, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was close to shopping and restaurants.
• No microwave in room no extras pool etc.

“Very nice, clean, and a good value for a shopping getaway.”

Nov 21, 2007 by Robert from Little Falls, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• Only 1 entrance.

“Gentleman at front desk didn't seem very knowledgeable on check in procedure involving a reservation which left our group thinking we didn't have a room for the night at a sold out hotel 250 miles from home. Very scary.”

Nov 21, 2007 by John from Keene, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location just off the highway. Close to attractions.
• Greeting was not very friendly.

“A comfortable bed, with a clean bathroom, at a great price.”

Nov 14, 2007 by Marc from Fairport, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• It was fine for business travel.
• Nothing.

“It was clean, staff was friendly, rooms were well appointed, quiet, bed was comfortable and they had free chocolate chip cookies in lobby and free coffee always plus free breakfast.”

Oct 24, 2007 by Leslie from Montross, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Hotel maintenance people were outstanding.
• Bathroom exhaust fan would help control normal bathroom smells.

“Facility was neat and clean. I switched rooms initially because the original room (131) had a dismounted mirror. The staff quickly gave me another room and was outstanding in every way. Especially outstanding were the head of guest room cleaning and the gentleman that arranged breakfast and other meals.”

Oct 21, 2007 by Tom from Miami, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location staff price.

“Good value for money. Conveniently located close to airport.”