Quality Inn Buffalo Airport

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User Reviews for Quality Inn Buffalo Airport, Buffalo

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Jun 5, 2008 by Joseph from Downingtown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient - close to the airport and about five minutes from my destination. I will most likely stay there again.
• Was not in the hotel long enough to find something bad to report.

“A) The hotel had a friendly and knowledgeable staff when we arrived at the hotel. B) The rooms were clean and comfortable.”

Apr 29, 2008 by Jessica from Limestone, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Across from airport.
• Loud, dirty, out of date.

“Very noisy, I could hear conversations going on in the next room. Room was very dirty and out dated.”

Apr 15, 2008 by Christy from Phelps, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[9]

• Location.
• Really poor, horrible service. Hotel staff talking about us and not respecting our privacy.

“This hotel experience was absolutely horrible. The staff were talking about us so we could hear them from tables away. We asked to not be disturbed because my husband was sleeping during the day so they called our room every single 1/2 hour just so they could get in and clean the room. Very poor experience overall.”

Mar 18, 2008 by Val from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Across from airport, clean and comfortable, good price
• The pool is a bit dated, would not use it.

“This hotel was good value for the price. They offer an on-call shuttle service, basic but varied breakfast options, and the room amenities are comfortable.”

Jan 22, 2008 by Fiona from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• The location was great for a very early flight out.
• I found the pool area to be dirty. By the hot tub there were ants crawling about.

“Overall the hotel met our needs very well. It was great and easy access to the airport. Having the shuttle to the airport was also a great help. I would have enjoyed it more if the extra pillows we had requested twice and never rec'd had been available and if the pool deck area had not had ants crawling about.”

Jan 4, 2008 by Brad from Quincy, MA
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[5]

• Location.
• Door opening/closing noise, walls not soundproofed.

“Location is right next to airport and just off the interstate, making it convenient. Beds were small, uncomfortable, and missing some bed sheets. Bathroom had paint chipping and mildew. Walls were not soundproofed and could hear TV from adjacent rooms. Doors opening and closing made loud noises, frequently waking me up.”

Jan 3, 2008 by Geraldine from Deltona, FL
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Free news papers.
• The hotel manager didn't want to give me credit.

“The rooms are a very bad smoke smell & after an ionizer was put in our room we still had to use air freshener just to stand the smell. I was told that it was an old hotel & all of the rooms smelled that way. I had to stay 9 days in this hell hole & I had someone put on my door do not disturb so they wouldn't have to clean our room.”

Jan 2, 2008 by Steve from Toronto, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[6]

• Location.
• It's in a McDonalds parking lot, and the rooms are dirty/old.

“Not a great hotel, I expected a cleaner, newer hotel.”

Dec 13, 2007 by Jackie from Scarborough, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[5]

• Free coffee and tea 24/7.
• Too close to airport.

“The hotel was good value for money. The staff was very friendly and the hotel was clean. The free continental breakfast was good and fresh with ample variety. I loved the free coffee/tea/hot chocolate in the lobby available 24/7. The parking area was quite dark and the sounds of planes flying overhead made it difficult to fall asleep (but only on the first night). Overall, I would recommend this hotel for one or two night stays.”

Nov 21, 2007 by Joseph from Lynnfield, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Cheap and convenient.
• The bed was uncomfortable and the walls were thin.

“The hotel was fine for the price and purpose.”

Nov 16, 2007 by Suchitra from Milwaukee, WI
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• Good location, easy to find.
• Poor facilities.

“The location is good and very easy to find. However the facilities are poor/very poor. The broadband connection is downloading a page takes 1/2 an hour. As for the free breakfast, go early to get something to eat else you may not find anything. Breakfast include boiled egg, bagel, cereal, milk and tiny muffins.”

Nov 15, 2007 by Tennelle from Costa Mesa, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[8]

• Indoor pool.
• Dirty, dirty, rude employees.

“I would not ever stay at this hotel again. We had no maid service for 2 days straight. Ur bathroom toilet broke and the desk refused to call maintenance.”

Nov 14, 2007 by Susan from Caledon, ON CA

Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the size of the bathroom and the complimentary breakfast.
• There is nothing I did not like.

“I was quite surprised. I really didn't expect it to be as clean as it was and I certainly didn't expect to get such a fantastic room.”

Nov 14, 2007 by Catie from Marietta, OH
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[5]

• Nothing.
• Disorganized and dirty.

“The room was horrible the smoke detector was hanging form the ceiling from its wires. The continental breakfast was just fruit and yogurt. The staff was not friendly they were not rude, just not friendly. The hotel was in an area full of construction and there was no enough parking. We had to park 5 minutes away from the hotel.”

Nov 13, 2007 by Sandra from Ellington, CT
Overall Rating: 2
Cleanliness:[5] • Staff:[7] • Location:[8]

• They were located close to the interstate.
• Messed up our reservation, had to change rooms.

“This hotel was pretty nice, could have been better. They messed up our reservation, told me we had to leave the hotel. They got it straightened out for me quickly, but we had to change a room which was extremely incontinent.”

Nov 9, 2007 by Bob from Hilton, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• Price.
• Poor upkeep, noisy!

“Met my needs. Not what you would call attractive. Thin walls. Bathroom clean sinks painted, rather shabby. Would rather not stay here again.”

Nov 6, 2007 by Tom from Toronto
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[2]

• Staff was well versed in apologies.
• Mold, dirt, smell, no parking, noisy, gross!

“After checking in we found our room with the door wide open (how welcoming!) And all the furniture piled on the beds (the staff apologized profusely). Upon entering the room there was an odor of cheap men's cologne gone bad although I assume it was air freshener. The conversations in the adjoining rooms were entertaining as the walls were paper thin. The back door was open to anyone who cared to walk in for a tour. The mold on the walls, in the coffeemaker and in the bathroom was multiplying nicely. Each time we used the toilet we prayed it would flush after a five minute agonizing pathetic swirl. After a long day of shopping we searched for a parking spot and found nothing available after 10 pm. Dragging our weary selves into the inn we found we were unable to get into our room as the staff believed we had checked out (although the room was not cleaned). The staff apologized profusely. The beds were lumpy and the blankets full of holes. I must say that the staff (when not asleep at the desk) was very good at apologizing. We think this inn should follow the example of the building next door and succumb to a demolition!”

Oct 9, 2007 by Paul from London, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Location.
• Parking.

“Met my expectations for location, beds exceeded my expectations.”

Sep 12, 2007 by Frank from Bridgeport, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Front desk clerk was very friendly and helpful with restaurant recommendations, etc.
• Bathroom was outdated. Needs upgrading.

“Hotel met my expectations and served the purpose intended. I had a pleasant stay and a good nights sleep. Staff was courteous and helpful.”

Sep 12, 2007 by James from Graham, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• It was very close to the airport and provided a shuttle to the airport.
• The bathroom was unclean and hairs everywhere. 5 hours after I complained, it was still not cleaned.

“I arrived at the hotel with my girlfriend around 4pm. When I entered the room, I noticed that the bathroom was not cleaned. There were hairs of various assortments on the sink, on the floor, on the toilet and in the tub. I went down to the front desk and ask that it be cleaned. The lady at the front said that it would take about an hour. My girlfriend and I went out for about five hours and when we arrived back at the room, the bathroom still had not been cleaned. When I called the front desk, the clerk apologized, offered a credit on the room for the inconvenience and sent someone up to clean. The gentleman who cleaned the bathroom was very nice, and did get the bathroom in excellent shape. However, the next day when I checked out, there was no knowledge at the front desk regarding a credit on my stay. I actually had to leave a message for the manager explaining in detail the situation and request a call back. As of the time of this post, I have yet to receive a call or an apology from any one other than manager, the gentleman who cleaned the room.”

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Amenities at Quality Inn Buffalo Airport, Buffalo

Coffee Maker in Room Connecting Rooms Continental Breakfast Copy Service Exercise Gym FAX FEMA Approved Free Airport Shuttle Free Local Telephone Calls Game Room Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Iron Laundry/Valet Services Meeting/Banquet Facilities Microwave No Pets Allowed No Smoking Rooms/Facilities Outdoor Parking Refrigerator Safe Deposit Box Suite TV Remote Control Television with Cable Wake-up Service