Holiday Inn Cumberland-Downtown

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Aug 23, 2009 by Elaine from Washington,PA
Overall Rating: 10

• The desk clerk that greeted me was wonderful. After a long journey he made me feel at home.
• I can't!

“This Holiday Inn was warm, friendly and inviting. The room was immaculate, comfortable and new! The staff was wonderful. I arrived near midnight, yet I was greeted as though it were the middle of the day by an enthusiastic staff member. I was made to feel as though I were being welcomed home. By far the best reception I've ever experienced!”

Jul 14, 2009 by Don from Pacifica,CA
Overall Rating: 6

“Poor housekeeping practices. Hair in the bathroom upon checkin. Hair in the bathroom upon checkout. Didn't appear that the carpet was ever vacuumed during my stay.”

Jul 7, 2009 by Lynnw from Collegeville,PA
Overall Rating: 1

• It is in my home town.
• no parking, elevators not working (room on 6th floor), emergency evacuation in middle of night no reason given

“could not handle nor did attempt to handle all the problems in just two days, manager has still not returned my phone calls, desk clerks were very nice, but unable to handle any issues, they were not even sure about how to conduct the evacuation”

Jun 3, 2009 by Dale from Pipersville,PA
Overall Rating: 2

• I'm glad I'm not there anymore.
• Freight train runs by constantly, not a good night sleep at all, horrible.

“Great hotel to stay at if you love to listen to freight trains all night long when you are normally trying to sleep. But don't worry the trains don't seem to run during the morning or day. Only at night when you are trying to sleep. I swear to you I am not exaggerating!”

Oct 21, 2008 by brian
Overall Rating: 2

• located right off highway exit.
• Every thing closed at 9 pm on a Friday, located next to a freight train track that operates all night.

“Hotel is only worth staying in if you need/have to stop driving. Hotel is located next to a rail road track that operates all night. Town of Cumberland shuts down at 9 pm, basically so does the hotel. The hotel parking also leaves alot to be desired(outdoor lot with no security personnel or fence) .”

Sep 11, 2008 by James from Cincinnati, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Convenience to Expressway and quiet.
• Parking was horrible.

“Ok but a low two star. Room was clean and nice but starting to look tired.”

Aug 25, 2008 by T C. from Potomac, MD

Cleanliness:[9] • Staff:[8] • Location:[8]

• Right.
• Night manager bugged us for credit card after 9:30 pm.

“Hotel was fine. Meals were average. Bed was small. Room was very clean. We left credit card number for incidentals at check-in but hours later night manager insisted we didn't and called twice at 9:30-10 pm to get it for room service bill of about $45.”

Aug 6, 2008 by Laura from Florissant, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bed was very comfortable.
• The clock in the room did not have the correct time.

“Conveniently located off highway, nice clean room, close to downtown pedestrian scenic area.”

Jul 20, 2008 by Judith from Georgetown, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Close to interstate; easy to get to.
• Parking area not convenient. Couldn't locate snack machines.

“Did it have a free continental breakfast?.”

Jul 18, 2008 by Edward from Colorado Springs, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[3]

• The size of the room and the amenities were decent.
• Unfortunately, an exterminator may be needed. My spouse was bitten by a beetle that climbed into her clothes. We put all our clothes in the drawers.

“We liked the hotel overall. They were a bit understaffed, at least the first two nights of our stay. We requested extra pillows and they were provided in a timely manner. We had a problem with the keys staying activated for our room. We also had a bug minor problem. I would recommend staying on the other side of the building due to the constant train traffic.”

May 19, 2008 by Jim from Warren, OH
Overall Rating: 2
Cleanliness:[10] • Staff:[2] • Location:[10]

• Lobby and bar area nice.
• Only valet parking with poor service staff.

“I was very disappointed with this Hilton as it did not meet my expectations. I never allow valet parking and there was no parking garage on site although they did allow me to park and lock my car with a very pleasant valet present. Although I was told that there was no parking garage near by, after checking out I found a parking garage less than a block away for a fraction of the $40 I was charged. The front desk was only staffed with two people and the wait for service was unacceptable. The room was quite small and although the concierge tried to be helpful, he was condescending. I would never stay at this hotel again.”

May 1, 2008 by Sandra from Chillicothe, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• It was nice, but only there for a funeral in Cumberland.
• Didn't like being right down town.

“The hotel staff was nice and it would have been ok, but just didn't like being right in the middle of the city. It was convenient for us though, as the funeral home was close by. Thanks for the good price.”

Apr 5, 2008 by Thomas from Owensboro, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean and friendly.
• Parking lot dark, somewhat secluded.

“Overall, met my expectations.”

Apr 4, 2008 by Troy from Olive Hill, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• It was very easy to locate and get checked in.
• You could not open the windows.

“Its was a nice hotel overall, the rooms were very clean the only thing I did not like was that you could not open the window.”

Mar 30, 2008 by Jay from Carver, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Comfortable beds.
• Rooms need updating.

“This hotel is conveniently located in the downtown area of Cumberland, close to Lavale and Frostburg. The hotel staff was friendly and helpful. The rooms are clean and the beds are comfortable, but the decor is old and tired.”

Mar 30, 2008 by Samuel from Morgantown, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, inside well-laid out, very friendly and helpful staff.
• Parking Lot was awkward to access.

“For business traveler, excellent price, excellent accommodations. Was great to stay in a nice hotel, have stayed in hotels which were more expensive and not nearly as nice.”

Mar 25, 2008 by A from Arlington, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location was perfect for us. We were in the process of purchasing a house in the city and everything was within walking distance.
• The hotel bar and eating area were lighted but not staffed. The hotel lost our business because nobody came to serve us.

“I would recommend this hotel. The staff was very pleasant. Room was clean and easy to use. Parking was safe (we had two cars packed with moving gear). The only other bad thing I can say is the bar was not staffed and after waiting 15 minutes for someone to appear, we left. The town has great places to go that are steps from the hotel. We found Reds just two blocks from the hotel. We had a great time there. It boasts a New York style loft cigar bar, darts and pool. Cumberland is a fun town. I would recommend staying at this hotel.”

Mar 8, 2008 by Wayne from Paris, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient, friendly dining area and spacious room.
• Limited accessible parking.

“Readily accessible from interstate and spacious rooms with friendly service and excellent dining area.”

Mar 7, 2008 by Adam from Nashville, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• The lounge and the food.
• Old, dated.

“Fine for the money. Good location.”

Mar 7, 2008 by Tom from Joppa, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Quite easy to get to from the inter state.
• Main parking to one side of hotel away from entrance.

“Nice stay. Person at front desk at check in extremely pleasant and knowledgeable. Answered all my questions. Waitress at breakfast made the day start off great.”

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Amenities at Holiday Inn Cumberland-Downtown, Cumberland

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Outdoor Pool Parking Pets Allowed Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Video Checkout Wake-up Service

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