Sand Dunes Hotel

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User Reviews for Sand Dunes Hotel, Myrtle Beach

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Aug 3, 2009 by Tara from Glasgow
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[10]

• The waterpark.
• The management, employees, housekeeping, room quality.

“I cannot believe anyone would rate this hotel above a 4. My stay was awful. Upon arrival we checked in to learn that there was not room available. We continued to ask for the room in the Sand Dunes, but "all rooms were occupied" even though the vacancy light was on outside. When speaking with management, she was rude and hateful. Not professional at all. When I asked how I could contact the person she reports to she laughed and rolled her eyes. I managed to speak with her boss, who after another day found a room for us at Sand Dunes. When checking out they tried to overcharge us $300. We fought until that was taken care of. They tried to overcharge three more of the five groups we were with. Also, when I was having rounds with management, three other couples were asking for managers at the same time, because their rooms had miraculously disappeared. This was the worst hotel experience I have ever had. I will never go back and recommend that no visitors traveling to Myrtle Beach stay at this location. You will receive better room quality and just sleeping in your car.”

Jun 8, 2008 by Dennis from Martinez, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[3] • Location:[8]

• Good hotel for the price and location.
• Bathroom needs to be cleaned.

“Sauna, Jacuzzi and inside pool we found out on the last day when we were leaving.”

Oct 18, 2006 by Allan P. from Charlotte, NC
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• It is close to the beach.
• It is not like the other hotel that carries the same star rating. No internet access in room. Does not look like a newly renovated hotel.

“For my own opinion, this hotel does not belong to a 2 1/2 star rating. This is an old building that was renovated but the renovation was not done completely. The paint on the elevators are rusting and fading. Carpets in the room were not that clean. The design of the room is an old motor type hotel. Doors won't close on its own, you will have to push it all the way to close it. Iron board were just standing in the closet and could be harmful to kids playing inside the room. There is no internet access in the room. We have to go to the lobby to connect to the internet.”

Aug 24, 2006 by Jennifer from Sumter, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The variety the hotel offered.
• Needs more signage for checking in.

“Very nice hotel, good variety of things to do. however the main entrance for checking in is at the back and its very congested where you pull up to the entrance.”

Aug 24, 2006 by Terri from New Jersey
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[8]

• Great view, three bedroom apartment condo was great. Kids loved the water park.
• VERY unfriendly staff!. Housekeeping terrible! Bill dispute still not resolved 1 week later.

“This was our second stay at a Sands hotel in MB. We were very excited upon arrival over the large room/condo with the great view. However, we became quickly disappointed. My mother, who is disabled, rented a scooter for the trip which was delivered to the hotel prior to our arrival. I notified the hotel 3 days before arriving that the scooter would be delivered and needed when my mother arrived. I also arranged (I thought) for her to check-in prior to our arrival, because she flew down and we drove. Upon her arrival at the hotel they could not find her scooter, insisted it wasn't delivered and then refused to let her check in because the bill wasn't PIF and she didn't have a CC to pay for it. Why didn't someone tell us that when I called. I called from the road and fixed that problem but she still had to make her way to the room in a separate building without her scooter! I found it later that evening behind the concierge desk. If someone had only looked! During our stay housekeeping failed to show twice. On other days they were cleaning our room when we returned to shower and dress for dinner at 6pm. The one day they came early they banged on the closed bedroom door awaking my napping 2yr old. The final straw was when my 5 year old daughter awoke to a flooded bathroom floor in her bedroom. I turned off the water and threw down every towel I could find. I called maintenance who arrived with a plunger, announced the tank was cracked ( I hadn't noticed in the rush of things) and left. I cleaned up the floor and used my own beach towels to try to get the water out of the carpet. At some point while we were out they wet-vac'd the carpet but it remained wet for the rest of our trip. They finally fixed the toilet at 9:30PM preventing me from putting my daughter to bed (lucky she wasn't already in there!) and when they left, they left a trail of muddy boot prints throughout the space. Now here is the best part -- They charged us for the toilet!!! Despite my efforts to resolve this disputed charge, I cannot get a call back from the hotel manager so I am left to dispute it through the CC company. It's too bad because we would have returned, despite the housekeeping problems, because the pool, water park and beach access were great and the location is good too, but they haven't shown that they value our business. ”

1 of 2 people found this review helpful.

Aug 19, 2006 by Terri from Rocky Mount, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[4] • Location:[9]

• Great Location, Great Place for kids!
• No parking available after 10:00 PM.

“Not a bad place to stay for the price. Definitely a Kid's paradise. The water park was great and when traveling with kids, that makes it worth it. Staff not very knowledgeable, or helpful. I needed medical attention, and they couldn't even tell me where the nearest pharmacy was, or their phone number. After our room was cleaned, there would be black hairs all over the bathroom counters, and in the toilet. YUCK! And don't stay out late. You won't get a park in the garage. Twice I had to park next door at Ocean Dunes. Not very convenient. But we had a great time, and would stay there again next year. ”

Jun 2, 2006 by Monica from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed everything about my stay at the Sand Dunes. The size of the suite accommodated our group of 9 comfortably.
• I cannot think of 1 thing to say that I did not like. I loved everything.

“We have now decided as a family to make this our annual family trip and will be back next year. with more of the family to enjoy Sand Dunes wonderful resort.”

1 of 1 people found this review helpful.

May 30, 2006 by Elisha I. from Fairhope, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Honest, clean, helpful and concerned about our happiness.
• I didn't get to stay longer.

“This hotel has undergone a change in management and employees. I was uncertain about it reading other reviews but all of it was untrue for us on a five day stay. We even got a call from management the first night to see if things were ok. I left four antique diamond rings on the bathroom counter by mistake two days in a row and they were always where I left them. I love the shops and the pools. The view and location are great. Did not see any bugs! Room was cleaned daily to perfection. I will definitely go there again! Just remember when you book on this site that you cannot make any changes in plans and the money is nonrefundable. With that said I would still go back there every trip.”

1 of 1 people found this review helpful.

Apr 14, 2006 by Chenille from Parkville, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Ocean view from our 4th floor room.
• Very busy, too many teenagers unattended.

“We were traveling to Orlando and thought a quick stop in Myrtle Beach would be nice. We only needed this room for two nights. While at the hotel the stay was pleasant. The room appeared to have been remodeled. Our ocean view room was nice, especially considering the good price. The only real negative was the wind blowing through the door. We had to put a towel at the top and bottom of the door. Without the towels we would have never been able to sleep over the howling wind. The door could use some weather stripping. Also, parking can be a bit overwhelming if traveling with children. The first night the lot designated for the Sand Dunes was completely full. We had to park in the lot designated for the Ocean Dunes which made the trip to the room even further. Luckily, the hotel provides parking right in front of the hotel for loading and unloading luggage. There seemed to be plenty of teenagers walking around unattended. Most were well behaved, while others were loud. We would definitely recommend this hotel to family and friends.”

Apr 13, 2006 by Roxanne from Columbia, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[7]

• Tropical atmosphere in the lounge.
• Maid service did not clean our room on the first day.

“Parking was inconvenient for the building we were staying. Bell hop did not offer to help with luggage, although it was just my daughter and myself (two females).”

Apr 13, 2006 by Lori from Raleigh, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[8]

• It was right on the beach!
• Too large and hotel staff very unfriendly.

“My room was off from the main hallway and as a single woman, felt a little unsafe. Restaurant/Bar was busy and I left after waiting 10 minutes without being acknowledged in any way.”

Apr 6, 2006 by Monica from Lawrenceville, GA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[8]

• The view of the beach.
• The housekeeping was horrible. Even after notifying management, our rooms were not cleaned adequately.

“I think the hotel (building and furnishings) met my expectations for the rating. I was very disappointed with housekeeping. I had to clean the tub myself when I first arrived. The next day, the tubs, floors, sinks, counters, and toilets were not cleaned. Towels and toiletries were not adequately replaced. I thought the hotel staff could have done better job in terms of attitude and presentation.”

Mar 21, 2006 by Marion from Tuscaloosa, AL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Great room with balcony and kitchenette. Much more then I expected.
• The Indoor pool was not so clean.

“If I travel to Myrtle beach again, this hotel would be my first choice.”

1 of 1 people found this review helpful.

Mar 2, 2006 by Leanne from New Bern, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Great view of the ocean. Family friendly water park looked great for kids.
• Older place, needs some renovation.

“The hotel was in a nice location, close to North Myrtle Beach, Barefoot Landing, Myrtle Beach, Broadway at the Beach and shopping areas. This hotel would be an excellent place to take our kids once the weather gets warmer. They would have a blast at the small water park and lazy river pools they have onsite.”

Feb 23, 2006 by Mike from Great Falls, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location, staff.
• Painting in progress - but I understand off season

“Beautiful views. Friendly staff.”

Feb 21, 2006 by Terrell from Richland, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• From my window, I could see palm trees, the beach, and the ocean, beautiful!
• It was filled with golfers (just kidding).

“The hotel had an excellent location on the beach. The rooms were spacious and clean and the service was excellent.”

Feb 16, 2006 by Janet from Hiddenite, NC
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[8]

• Kathy, the desk clerk.
• Party hotel. We had to change from one building to another at 8:00 pm because of bad language and yelling in adjoining room.

“The Jacuzzi in our building was out of order and had to go outside to other building to swim. Lots of drinking and bad language allowed in lobby and room beside us. Alcohol stains in our room fridge. Maid said she could not get it out. The smell was bad so I cleaned it out. Then that night loud, rude people scared out daughters to tears so we asked to be moved. Manager did not acknowledge my presence when I explained to him why the operator suggested we move to the other room. Not at all "Family Friendly".”

Jan 19, 2006 by Barbara from Wilmington, NC
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[7]

• The location.
• Bath tub not clean, teenagers yelling & running throughout hotel, entrance to room from outside (cold & windy).

“After staying at the Sheraton in Myrtle Beach our last visit, we were very displeased with the Sand Dunes. Also, the rooms this time of the year are very inexpensive. I think we could have made a better choice.”

Jan 6, 2006 by Amanda from Blountville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Ocean view suites, full kitchen, close to North and South Beach, nice decor.
• N/A.

“This hotel was great. The views were incredible and the hotel was extra clean. We were upset about an extra charge to our bill for our stay.”

Jan 5, 2006 by Terri from Laurinburg, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• The beach and Atlantic ocean were right outside my porch in my room.
• Lack of towels.

“Overall good location, nice view, convenient to facilities and restaurants and shops.”

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Amenities at Sand Dunes Hotel, Myrtle Beach

24 Hour Front Desk 24 hours; complimentary transport to/from airport and hotel. Babysitting/Child Services Bar/Lounge Beach Concierge Free Parking Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable