Sheraton Chapel Hill Hotel

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User Reviews for Sheraton Chapel Hill Hotel, Chapel Hill

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Oct 1, 2009 by Kathleen from North Canton,OH
Overall Rating: 10

• The staff at the desk, bar, Shula's, housekeeping, were ALL so attentive, helpful, and friendly!

“The decor was rich, and every person on staff was wonderful. The pool looked nice, but we couldn't use it because of inclement weather. The workout facility was fabulous. I would love to stay there again!”

Sep 11, 2009 by Randy from Seattle
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice renovated hotel, near UNC.
• Wish more hotels were like this one.

“Really nice renovated hotel. Close to downtown and UNC. The staff was very friendly I would recommend.”

Aug 5, 2009 by L. Zimmerman from Madison,CT
Overall Rating: 8

• it was clean and spacious, centrally located
• the woman who checked us answered two phone call while we waited and we had had a LONG day!

“We will stay again when we are in the area which may be frequent as we have a child in graduate school at UNC.”

Apr 23, 2009 by Richard from Halethorpe,MD
Overall Rating: 2

• Chapel Hill is beautiful in the spring.
• Hotel is under renovation and not currently fit for habitation.

“This hotel should not have been open in its current state of disrepair. The lobby and public areas were a disaster. We are extremely disappointed at the poor experience there.”

Apr 22, 2009 by Ken from Potomac,MD
Overall Rating: 2

• Convenient to our destination.
• No exercise facility, no pool, ongoing construction, small bathroom, no parking.

“This hotel will be better once construction is complete, but it is not comfortable and overall was a major disappointment. No exercise facility on site - you drive to a strip shopping mall and use a pretty run down gym in a strip mall.”

Apr 7, 2009 by Lisa from Indialantic,FL
Overall Rating: 8

• Updated room decor.
• Lobby area under construction.

“Initially put in a double next to the elevator and exit, which was very loud. Asked to be moved within a few minutes and was put in a room with a king sized bed as there were no other double rooms available in the hotel. Luckily my daughter didn't mind! Lobby was still under construction and we had to use staff computer as the business center wasn't set up. Breakfast was not included. Updated room decor was nice and I imagine the other facilities will be also when completed.”

Mar 9, 2009 by Kim from Johns Creek,GA
Overall Rating: 6

• Under construction, forgot my wakeup call.

“Good location. Clean. Inconvenient lobby due to lots of construction.”

Mar 5, 2009 by Aaron from Wandell,NC
Overall Rating: 1

• Everything.

“Hotel did not even have the front entrance open. Had to enter through rear non-ADA accessible entrance. Floor we stayed on had smoke detector taped over, missing base board, carpet that was not attached securely and was trip hazard. None of the amenities were available on site including pool, fitness center, business center, no refrigerator in room.”

Feb 26, 2009 by Susan from Burnsville,NC
Overall Rating: 1

• Hot water, good water pressure, nice fluffy towels.
• No lobby, had to drive around back to park and check in.

“There were 20 shipping containers all around the hotel, no lobby, check in and parking in rear of hotel. No continental breakfast.”

Feb 17, 2009 by Rich from Chicago,IL
Overall Rating: 8

• Room was clean and comfortable and front desk clerk friendly and helpful.
• They should have closed the hotel during renovation.

“Hotel will probably be very nice all together once renovation is complete. Front lobby is closed, you are re-routed to the back of the hotel to check-in in a very small back entry which looks like a construction zone. Hallways and elevators reflect work in progress. Room itself was clean and comfortable, but all together we didn't get the right impression of the hotel.”

Feb 11, 2009 by Matthew from W Des Moines,IA
Overall Rating: 5

• Clean and comfortable rooms.
• Hotel was under heavy renovations.

“This hotel was being heavily renovated when I was there.”

Feb 5, 2009 by Alejandra from Birmingham,AL
Overall Rating: 5

• They were doing remodeling in the lobby so there was no entrance in the front.

“The hotel was good. They were not happy with the dog in.”

Jan 31, 2009 by Thurman from Delhi,NY
Overall Rating: 8

• Service was great at the restaurant.
• Too pricey for the condition and rooms not being equal.

“Bottled water offered in one room I stayed in, checked out and bottled water not offered for free in next room, also floors were very cold with the ceramic tile since room heat was not on before check in.”

Jan 24, 2009 by Sam from Centreville,VA
Overall Rating: 7

• Vending machine.
• Construction noise, bathtub stopper broken.

“They are in the middle of a remodel. Nothing was terribly bad about this hotel, but nothing particularly notable. Our room had a balcony which was nice, but the view was mediocre and the balcony wasn't really big enough to sit on comfortably. Lobby was being completely redone which made entering and exiting the hotel at the back entrance problematic as they only had stairs (no ramp).”

Jan 23, 2009 by Teresa from Hendersonville,NC
Overall Rating: 8

• The decor was beautiful inside the rooms.
• Under construction- very inconvenient.

“ They require a $50 fee for incidentals which is charged upon check in. It was very inconvenient, to say the least. They promised the charge would be removed when we checked out, however, we waited almost an entire week before the charge was returned to our account. ”

Jan 21, 2009 by Kerri from Sterling,CO
Overall Rating: 8

• Friendly/helpful staff, very clean comfortable rooms.
• Lobby remodel going on that was not convenient at all.

“Comfy king bed in a modern updated room. Also very clean. The location was ok for what we were there for and the restaurant was fantastic. I would totally stay there again. As I mentioned before...the Lobby remodel was very inconvenient though other than that it was great!”

Jan 11, 2009 by Heather from Asheville,NC
Overall Rating: 7

• The room was nice with very comfortable beds and complimentary coffee.
• We were woken up before checkout, by staff wanted to check what furniture items we had in our room. There were also hotel construction noises.

“Everything was very nice in our room and the staff was friendly and helpful but we were disturbed three times before checkout by noises/staff members who were not maids.”

Nov 26, 2008 by Amy from Philadelphia,PA
Overall Rating: 8

• The free shuttle into town was a wonderful amenity to have.

“I found this hotel to be very comfortable. The staff was friendly and helpful and the complimentary shuttle into downtown Chapel Hill made it possible to stay here without a rental car. The drivers were all incredibly accommodating and friendly. The rooms were smaller, but clean and comfortable and the free internet was great. I didn't care for the room service fare, but otherwise, I would highly recommend this hotel for business and pleasure.”

Nov 14, 2008 by Nancy from Belmont,NC
Overall Rating: 6

• Bed was comfortable and room was nice.
• Way too loud! They put me on the first floor near the lobby.

“The Sheraton Chapel Hill is very convenient if you have any business at the University. The rooms are beautiful and clean. Do not stay on the first floor - it's very noisy all throughout the night.”

Oct 6, 2008 by Laura
Overall Rating: 8

• It has pretty lobby, free internet in room and
  comfortable bed.
• It has cramped room; not much room between bed and wall.

“Lobby area and pool area are very nice. It has comfortable bed.”

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Amenities at Sheraton Chapel Hill Hotel, Chapel Hill

24 Hour Front Desk Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable

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