Crowne Plaza Hotel Niagara Falls

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User Reviews for Crowne Plaza Hotel Niagara Falls, Niagara Falls

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Oct 20, 2009 by Sarah from North East,MD
Overall Rating: 10

• Location, everything is in walking distance.

“Excellent location, staff was very friendly and knowledgeable about the location and things to do in the area.”

Sep 6, 2009 by Norma from New Bern,NC
Overall Rating: 10

• Our room was great, location was good, across the street from casino, staff was helpful.

“We were very pleased with everything. It was a nice size room, the bed was comfortable, the furnishings were upscale, the bathroom was nice. I had trouble getting my laptop online. I went to the front desk and the young lady called Jason to help me. He and Duncan were fantastic getting me the help I needed.”

Sep 3, 2009 by Debalina from Carbondale,IL
Overall Rating: 8

• Excellent location compounded by brilliant views of the surrounding area
• Facility looked old and worse for wear in certain respects, room paint's had luggage drag marks on it and the door had peeling paint on it.

“There's very little to complain about a conveniently located hotel with most trimmings of a 3 star when one's booking it at a considerably discounted price on Priceline. The Crowne Plaza was lived up to this billing within comfortable beds, a good view of the neighborhood and an excellent location.Within walking distance of the Niagara Falls, Crowne Plaza is also right opposite to a casino for those who wish to try their luck.There are lots of restaurants around the hotel and different cuisines to choose from. Overall a good choice for a hotel to stay in Niagara Falls.”

Sep 3, 2009 by dd from Mays Landing,NJ
Overall Rating: 10

• Location was great, room was great, pool was wonderful.
• Breakfast was not available in hotel, view from room was terrible.

“We enjoyed our stay and were able to walk to many areas that we wanted to see. Most of the staff was very nice. The pool was quite enjoyable. We loved everything about the hotel except the view from our room, but that's to be expected when bargaining for price.”

Sep 1, 2009 by Richard from Yonkers,NY
Overall Rating: 10

• Best in the area.

“Good value for the money.”

Aug 29, 2009 by kevin from North Platte,NE
Overall Rating: 9

“The hotel was clean. The information provided by the staff was informative and helped us select places to eat and sites to see. We were close enough to the falls to walk and enjoy the scenery.”

Aug 24, 2009 by Andrew from Queen,NY
Overall Rating: 8

• i liked the pool and the resurant. The pool was fun and the reurant was good because it taste good and it has good prices
• I dont like that you have to check in at a strict time and they wont let you check in a little bit earlier

“The hotel was good. It was a great place to stay at because it was near a casino and we could cross the boarder to go to canada for dinner.”

Aug 18, 2009 by Hari from South Riding,VA
Overall Rating: 6

• Location and bed smell in room.
• Didn’t meet the 3 Star expectation. Didn’t meet the 3 Star expectations.

“Towels were not available and call to housekeeping reached voicemail with no response. It required a call to guest services about an hour later to get towels.”

Aug 8, 2009 by Susan from Mt. Pleasant,SC
Overall Rating: 1

• The location is convenient to Niagara Falls State Park.
• Extremely rude, unhelpful, unaccommodating. Dirty, uncomfortable rooms.

“This hotel, in no way, is consistent with an upscale hotel and is totally not consistent with what you would expect at a Crowne Plaza. Staff were uncommonly rude. Rooms dirty. Beds were very uncomfortable. Would not give us two beds, despite being a party of 2 adults & 2 teens, even though had double rooms (walk in travelers were given double rooms after us). Finally brought roll-away that was, extremely old, dirty, and consisted of springs covered by light cloth - left red spring welts-no kidding! Horrible, horrible hotel. Don't stay here-there are better, lower end hotels close by.”

Jul 26, 2009 by Manoj from North Brunswick,NJ
Overall Rating: 9

• Service was excellent. We asked for the Refrizaretor and Micor-wave got it with in 10 min.

“Good value of the money I paid. I will sureley uset it again if I get the same cheap rate.”

Jul 20, 2009 by Scott from Lancaster,OH
Overall Rating: 10

• Outrageously nice hotel.
• Nothing not to like!

“Beautiful room, very nice room. Right across from the casino.”

Jul 1, 2009 by Corey from Albany,CA
Overall Rating: 4

• The staff was kind.
• Lobby was
  very tired, noisy and
  room was tired.

“Very noisy, many rooms are over the vents and exhausts from the kitchen, our first room was unacceptable because of the outside noise. It was very irritating to have to pay for parking. No refrigerator. Toiletries were not complete. We got sick from bad hamburger in the hotel restaurant.”

Jun 13, 2009 by Mary from Bloomfield,NJ
Overall Rating: 10

• Bed was better than home, extreme comfortable.

“I have never stayed in a hotel and did not want to go home to my own bed. The comfort and cleanliness of the hotel was exceptional.”

May 29, 2009 by from Cincinnati,OH
Overall Rating: 3

• Just the location - nothing else.
• The staff were rude.

“The check-in time was hard freezed even though there were guests with sick children. There was a long queue for check -in at 4 pm - took folks more than an hour to get in to their rooms.”

May 18, 2009 by Srinivas from Stoughton,MA
Overall Rating: 8

• Good location.
• The lobby was smelling with cigarette.

“Good, location and amenities.”

Apr 26, 2009 by Martha from Woodstock,Canada
Overall Rating: 10

• Everything. The staff was very helpful.
• Nothing.

“I was impressed as I arrived. The front entrance was spacious and very clean. The staff were very helpful and friendly. Graham waited on me and made my day with questions on parking and being able to get a fridge in our room. I have already e-mailed and told friends and family about our stay. We even went out to buy a bathing suit because the pool was great. Nice and warm, a little cloudy, but otherwise great. Other people in the pool area were also happy it was heated. I would come back again.”

Apr 23, 2009 by Justin from West Seneca,NY
Overall Rating: 9

• The staff, pool, location.
• Cleanliness of room.

“Excellent location, staff, restaurant. The staff overall exceeded my expectations by so far its hard to explain. Would stay there again.”

Apr 15, 2009 by Amit from Plainsboro,NJ
Overall Rating: 9

• Clean, good service.

“Friendly staff. Good, clean facilities. The Starbucks inside the hotel lobby is an added benefit.”

Apr 6, 2009 by Tim from Rowayton,CT
Overall Rating: 9

• Clean, close, Starbucks, casino, and comfortable.

“Well situated in downtown Niagara, very close to the Casino, excellent sports bar, Starbucks in lobby, friendly staff, clean room and comfortable bed, nice workout area and pool, free newspapers, and close to the action and falls.”

Apr 3, 2009 by Kerry from Pickering,Canada
Overall Rating: 7

• Nice good location.
• Downtown Niagara Falls not much other than pool.

“Hotel needs just some amenity steam room or sauna. Some small add on services such as a better restaurant.”

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Amenities at Crowne Plaza Hotel Niagara Falls, Niagara Falls

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Copy Service Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge News Stand Parking Phone with speaker Pool Porters Public Address System Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms Video Checkout

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