Crowne Plaza Hotel Niagara Falls

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User Reviews for Crowne Plaza Hotel Niagara Falls, Niagara Falls

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Jan 20, 2010 by Jon and Julie from Louisville,KY
Overall Rating: 8

• Very close to Niagara Falls and casino.
• Kids roaming halls.

“This was perfect location to the Seneca Niagara Casino and the Falls. Starbucks in the lobby. Clean nice rooms. Bed was very comfy!”

Jan 6, 2010 by Bill from Dallas,TX
Overall Rating: 9

• Right across the casino.
• Parking fee.

“Good hotel, no breakfast, and parking fee $5.”

Dec 31, 2009 by Akhil from Caledon,Canada
Overall Rating: 10

• Ridiculously clean.
• Far parking.

“I would definitely stay at the Crowne Plaza again.”

Dec 28, 2009 by Samson from Toronto,Canada
Overall Rating: 8

• Courteous staff, clean, well maintained, and wonderful heated pool.
• Disturbed sleep by vacuuming early! Heating fan too noisy. Inappropriate TV in exercise room & can't change channel.

“Lovely hotel with wonderful staff. Clean and lovely rooms. No tub which is a drawback for women travelers. Wonderfully heated pool. Choice of papers in the morning. But the heating/cooling system was disturbing as the fan was so noisy that it had to be turned OFF at night and at other times so that one could be heard; also the temperature control did not work. The TV had very few channels and I was surprised at the expensive local telephone charge. The free toll free calls did not work and I could not access any toll free numbers. We visited during the December break and were surprised to be woken up at 9 AM by a loud vacuum cleaner noise outside our door even though we had our do not disturb sign posted. Also, though the exercise facilities were excellent with 2 TV's for sports viewing and other viewing was completely inappropriate for children during the day. I could not change the channel as it was not accessible to me so that I had to turn it off. While the positive pool and lovely shower and bedding and staff outweighed the negatives I do not know if my wife will want to consider this beautiful hotel again as we chose this area to be away from the noise (as we were not avoiding airports and train stations while on vacation) and yet we were still woken up by the vacuuming and couldn't sleep with the loud fan and woke up to a cold room. If these minor irritants could be addressed, I would recommend this hotel highly and especially for the price we paid.”

Oct 20, 2009 by Sarah from North East,MD
Overall Rating: 10

• Location, everything is in walking distance.

“Excellent location, staff was very friendly and knowledgeable about the location and things to do in the area.”

Sep 6, 2009 by Norma from New Bern,NC
Overall Rating: 10

• Our room was great, location was good, across the street from casino, staff was helpful.

“We were very pleased with everything. It was a nice size room, the bed was comfortable, the furnishings were upscale, the bathroom was nice. I had trouble getting my laptop online. I went to the front desk and the young lady called Jason to help me. He and Duncan were fantastic getting me the help I needed.”

Sep 3, 2009 by Debalina from Carbondale,IL
Overall Rating: 8

• Excellent location compounded by brilliant views of the surrounding area
• Facility looked old and worse for wear in certain respects, room paint's had luggage drag marks on it and the door had peeling paint on it.

“There's very little to complain about a conveniently located hotel with most trimmings of a 3 star when one's booking it at a considerably discounted price on Priceline. The Crowne Plaza was lived up to this billing within comfortable beds, a good view of the neighborhood and an excellent location.Within walking distance of the Niagara Falls, Crowne Plaza is also right opposite to a casino for those who wish to try their luck.There are lots of restaurants around the hotel and different cuisines to choose from. Overall a good choice for a hotel to stay in Niagara Falls.”

Sep 3, 2009 by dd from Mays Landing,NJ
Overall Rating: 10

• Location was great, room was great, pool was wonderful.
• Breakfast was not available in hotel, view from room was terrible.

“We enjoyed our stay and were able to walk to many areas that we wanted to see. Most of the staff was very nice. The pool was quite enjoyable. We loved everything about the hotel except the view from our room, but that's to be expected when bargaining for price.”

Sep 1, 2009 by Richard from Yonkers,NY
Overall Rating: 10

• Best in the area.

“Good value for the money.”

Aug 29, 2009 by kevin from North Platte,NE
Overall Rating: 9

“The hotel was clean. The information provided by the staff was informative and helped us select places to eat and sites to see. We were close enough to the falls to walk and enjoy the scenery.”

Aug 24, 2009 by Andrew from Queen,NY
Overall Rating: 8

• i liked the pool and the resurant. The pool was fun and the reurant was good because it taste good and it has good prices
• I dont like that you have to check in at a strict time and they wont let you check in a little bit earlier

“The hotel was good. It was a great place to stay at because it was near a casino and we could cross the boarder to go to canada for dinner.”

Aug 18, 2009 by Hari from South Riding,VA
Overall Rating: 6

• Location and bed smell in room.
• Didn’t meet the 3 Star expectation. Didn’t meet the 3 Star expectations.

“Towels were not available and call to housekeeping reached voicemail with no response. It required a call to guest services about an hour later to get towels.”

Aug 11, 2009 by Jim from Ocala,FL
Overall Rating: 9

• The location and buffet breakfast were very good.
• We expected a better view.

“A comfortable place to stay. You can't miss with this one.”

Aug 8, 2009 by Susan from Mt. Pleasant,SC
Overall Rating: 1

• The location is convenient to Niagara Falls State Park.
• Extremely rude, unhelpful, unaccommodating. Dirty, uncomfortable rooms.

“This hotel, in no way, is consistent with an upscale hotel and is totally not consistent with what you would expect at a Crowne Plaza. Staff were uncommonly rude. Rooms dirty. Beds were very uncomfortable. Would not give us two beds, despite being a party of 2 adults & 2 teens, even though had double rooms (walk in travelers were given double rooms after us). Finally brought roll-away that was, extremely old, dirty, and consisted of springs covered by light cloth - left red spring welts-no kidding! Horrible, horrible hotel. Don't stay here-there are better, lower end hotels close by.”

Jul 26, 2009 by Manoj from North Brunswick,NJ
Overall Rating: 9

• Service was excellent. We asked for the Refrizaretor and Micor-wave got it with in 10 min.

“Good value of the money I paid. I will sureley uset it again if I get the same cheap rate.”

Jul 20, 2009 by Scott from Lancaster,OH
Overall Rating: 10

• Outrageously nice hotel.
• Nothing not to like!

“Beautiful room, very nice room. Right across from the casino.”

Jul 1, 2009 by Corey from Albany,CA
Overall Rating: 4

• The staff was kind.
• Lobby was
  very tired, noisy and
  room was tired.

“Very noisy, many rooms are over the vents and exhausts from the kitchen, our first room was unacceptable because of the outside noise. It was very irritating to have to pay for parking. No refrigerator. Toiletries were not complete. We got sick from bad hamburger in the hotel restaurant.”

Jun 13, 2009 by Mary from Bloomfield,NJ
Overall Rating: 10

• Bed was better than home, extreme comfortable.

“I have never stayed in a hotel and did not want to go home to my own bed. The comfort and cleanliness of the hotel was exceptional.”

May 29, 2009 by from Cincinnati,OH
Overall Rating: 3

• Just the location - nothing else.
• The staff were rude.

“The check-in time was hard freezed even though there were guests with sick children. There was a long queue for check -in at 4 pm - took folks more than an hour to get in to their rooms.”

May 18, 2009 by Srinivas from Stoughton,MA
Overall Rating: 8

• Good location.
• The lobby was smelling with cigarette.

“Good, location and amenities.”

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Amenities at Crowne Plaza Hotel Niagara Falls, Niagara Falls

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Copy Service Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge News Stand Parking Phone with speaker Pool Porters Public Address System Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms Video Checkout

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