Renaissance Charleston

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Apr 29, 2008 by Karen from Pinckney, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great. Close to everything.
• The walls seemed a little thin. Could hear the next room easily.

“I really enjoyed this hotel for comfort and location. I would definitely stay here again.”

Apr 29, 2008 by Allen from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good use of space in a small bathroom.
• Lobby Area/Bar very noisy in afternoon/early evening.

“Pros: Close to everything Downtown; friendly, helpful staff; lots of shelf space in bathroom, bowed shower curtain rod over tub; comfortable room; easy to adjust heading/ac; great flat-screen TV. Cons: very small pool, almost a lap pool size; noise from bar spilled out into lobby; ugly view from room.”

Apr 28, 2008 by Cory from Wentzville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was central to the Battery area of Charleston.
• The Hotel signage can only be seen when you pass it on a one way street.

“The Hotel is in an area centrally located in the Battery area of Charleston; with access to many restaurants and two cigar shops and several lounge clubs all within walking distance. There are also carriage rides nearby as well as historical walking tours that are readily accessible to hotel guests.”

Apr 25, 2008 by Trish from Lawrenceville, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location, cleanliness, quiet, non-smoking facility.
• Few amenities, only 1 restaurant.

“Service excellent. When we checked in we were pleased that the king size bed was available. Entire hotel is non-smoking facility.”

Apr 25, 2008 by Kris from Rehoboth Beach, DE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, food, service.
• Booking of wedding and prom services.

“Excellent hotel to stay in, located in Downtown Charleston. Within walking distance to shops, restaurants, cultural activities. Comfortable rooms and beds. Some with terraces. The only down side was they booked prom and wedding activities during our stay and the band and guests were loud and out of control. The noise level drifted up to our rooms on the 3rd floor and made sleeping very difficult that night, even the watching of TV! I don't think they should allow live bands in such a small venue.”

Apr 23, 2008 by Barbara from Cary, NC

Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Unable to give us a king-sized bed, extremely loud music directly under our room until 11 PM.

“The location is excellent, the hotel is very clean and attractive. We stayed in a room on the second floor. One night there was a function right below our room and the music was so very loud that we couldn't hear our TV. We called the front desk and they apologized but said the hotel was full and they had no place to move us. Gave us a voucher for breakfast in the hotel restaurant. This was the only meal we had in the hotel and it was not good at all. Overall we had a very nice stay and would stay here again.”

Apr 20, 2008 by Candy from Mt. Vernon, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Quiet rooms, comfortable bed, location, cleanliness.
• Room size too small, room service lacking, dinning room short staffed.

“I would however give it another try. Our room service for a breakfast was over priced and our waiter missed items on our guest form. We did get a good night sleep which is high on our list. The dinning room was short staffed for a weekend and week day. Also, was sad to learn there were no massage provisions within the hotel. Lee and Candy Shellman.”

Apr 20, 2008 by Cheves from Laguna Beach, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Contact at hotel upgraded us to a suite.
• Restaurant, bar and all facilities close early evening.

“Well done never building in historical area. Easy walk to restaurants, sights and shopping.”

Apr 4, 2008 by Brian from Belfast, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Friendly staff with exception of woman at reception: very bad first impression.
• I needed two beds--traveling with business associate.

“Very friendly staff with one exception. Excellent gym and pool facilities; good location; Charles at the front door is very helpful and professional.”

Apr 2, 2008 by Mary from Wilmington, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Fabulous location. Great bar and restaurant.
• Cant think of anything.

“Wonderful location. Good parking facility. A little cramped for space in parking area in front of hotel when checking in. but not a big issue. Good service, very friendly.”

Apr 2, 2008 by Jennifer from Martinsville, VA
Overall Rating: 2
Cleanliness:[10] • Staff:[1] • Location:[9]

• Housekeeping very friendly Did an excellent job.
• Front Desk rude roll-away bed horrible.

“Bad Experience all the way! I wanted a room with 2 double bed but got a King. However the motel told me that if a double was available, it would be mine. I know there was one available because I called the motel the night before and inquired like I was just checking rates and they had one however when I called asking to switch, I was told they had none. The roll away smelled musty with a poor thin blanket no pillow. The second night I asked to change and once again I was told they didn't have any doubles. I went back to the front desk and expressed my opinion on this. This time I was give a double room.”

Apr 1, 2008 by Stephanie from Cumming, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful facilities, excellent location, comfortable room, nice restaurant.
• Too expensive.

“Very happy with my stay. Great location, beautiful facilities, very comfortable and clean room. Unfortunately the windows don't open. Good room service. Staff was accommodating. Would've been a nice place to stay if I wasn't traveling for business and was able to just enjoy it more!”

Mar 27, 2008 by Sharon from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and professional.
• Small pool.

“Nice hotel right in a great location.”

Mar 27, 2008 by Matt from State College, PA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[8]

• Front desk staff terrific, great location.
• Room not made up.

“We stayed in this hotel for two nights. We chose it for its value and location and weren't disappointed. The front desk staff was great and did everything we expected without fuss. The hotel was handy to the main areas of downtown so we were able to walk everywhere. The only downside was that our room wasn't made up on the second day. We had to ring room service to get some clean towels - a minor thing but this is meant to be a better-than-average hotel. Otherwise the room was great and fully met our needs. We'd definitely stay there again.”

Mar 26, 2008 by Tracey from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• We had a balcony on which we ate our breakfast.
• The pillows were terribly uncomfortable.

“Generally, our stay was good, though I found that, with the family next door with the baby that tended to scream at 4.30am, and the horrible pillows, I didn't get very restful sleep. The location of the hotel was good, and Charleston is a lovely place for a break.”

Mar 26, 2008 by Heather from Severna Park, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Friendly staff and outdoor "heated" pool great for kids.
• Food was bad at the restaurant.

“Upscale hotel in excellent location, very attentive to our needs.”

Mar 25, 2008 by Angela from Boston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was excellent - staff made a point to make your stay very personal. You really felt welcomed.
• The room was a bit small.

“Almost had the feel of a boutique hotel in that it's very personal and the staff is amazingly attentive.”

Mar 24, 2008 by Brian from Fort Smith, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Room service food was terrible, had to return it and eat elsewhere!

“Nice hotel good location.”

Mar 23, 2008 by Mary from Washington, DC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The hotel is quite attractive and is well-located.
• Staff failed to tell us we were being given a handicapped room, so no bathtub.

“This hotel is quite new. The rooms and public spaces are large and attractive. The staff is helpful, though lacking in knowledge of Charleston. They allowed us to check in early, but failed to tell us they were giving us a handicapped room, so no bathtub. Although the hotel is located quite near the market and other shopping and dining, it is on the edge of what I would consider "well located" in Charleston. The hotel is located in a block with numerous vacant storefronts, which makes it a less than hospitable area in which to walk at night.”

Mar 22, 2008 by Barbara from Aiken, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, very well maintained.
• Room was small, noise (from room next door). Hotel did not seem full, it would be better not to occupy rooms next to each other if other space is available.

“Ok.”

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Amenities at Renaissance Charleston, Charleston

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Pool Parking Phone with data port Phone with speaker Picnic Area/Tables Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Video Checkout Wake-up Service Water Skiing