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Extended Stay America Roanoke Airport
2705 Frontage Rd.,
Roanoke, VA
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Average User Rating: 5.5 Cleanliness:[6.0] • Staff:[6.5] • Location:[7.0] Based on 300 user ratings |
Sep 11, 2008 by
Ken from Palmetto, GA
Overall Rating: 4
Cleanliness:[3] •
Staff:[3] •
Location:[6]
“It is hard to know where to begin. All customers need to avoid this hotel (I guess the entire chain) if possible. Every room smells of either smoke, food, or even body odor. The staff for the most part is not friendly- they was unhelpful, inflexible, and do not care. They seem to be proud of it. Only one employee really tried to help.”
Aug 27, 2008 by
Barbara from Warren, NJ
Cleanliness:[9] •
Staff:[10] •
Location:[6]
“It was perfect for my needs. I had two rooms to accommodate myself, my two sons and one family friend. I was bringing my daughter to her first semester at college but did not want to stay near the school but rather a short distance toward home as I headed for home early next morning. The room was clean, comfortable and best of all, it fit my budget.”
Aug 14, 2008 by
Ruth G. from Columbia, SC
Overall Rating: 3
Cleanliness:[9] •
Staff:[7] •
Location:[9]
“A good place to stay for a longer trip, as there's a kitchen in the room. It's a good thing we had our sleeping bags in the car. Would've rather had two beds and not kitchen.”
Aug 13, 2008 by
Deborah from Suffolk, VA
Overall Rating: 6
Cleanliness:[5] •
Staff:[8] •
Location:[8]
“I stayed in this room once before and liked it just fine. This time, the room smelled very strongly of smoke. They gave me another room and it still smelled like smoke but not as bad so we took it. In the morning, when I told the office about the room, she was very apologetic. Hopefully, they can fix this problem as I think this hotel gets a bad rap.”
Aug 12, 2008 by
Dan from Germantown, MD
Overall Rating: 3
Cleanliness:[9] •
Staff:[7] •
Location:[7]
“The rooms layout and accommodations are nice, but running water in neighboring rooms made an oddly loud sound in my room. The result was that I was kept awake when trying to fall asleep and awakened at 4 AM when my neighbor was apparently showering each day.”
Aug 11, 2008 by
Deborah from Suffolk, VA
Overall Rating: 8
Cleanliness:[8] •
Staff:[10] •
Location:[8]
“I read a lot of negative reviews about this place but was pleasantly surprised when I got there. This place was great! My only complaint is that the bathroom could have been cleaned more thoroughly than it was. It is right next to the highway so you can hear traffic in your room but it did not prevent me from getting to sleep. I plan on staying there again whenever I am in the area.”
Aug 1, 2008 by
Dennis from Gardner, KS
Overall Rating: 4
Cleanliness:[5] •
Staff:[8] •
Location:[7]
“Watch out for this place. You pay for internet, more than 2 people in a room, the kitchen is a micro-wave and small fridge at best, and they nickel and dime you to death. I rate this place a one star not two. I will never stay at one of these places again anytime or anywhere.”
Jul 28, 2008 by
Patti from Media, PA
Overall Rating: 4
Cleanliness:[4] •
Staff:[8] •
Location:[3]
“We were not looking for a nice hotel, but a clean place to sleep while in route to another destination. This hotel was just barely clean enough to pass my inspection. The desk clerk was friendly. Certainly not worth more than a 2 star rating.”
Jul 26, 2008 by
Amy from Waynesboro, VA
Overall Rating: 8
Cleanliness:[7] •
Staff:[6] •
Location:[5]
“We've stayed at Extended Stay America before (in other cities) and were not disappointed this time. Mostly comfortable bed, but had to go to the office to get extra pillows (there were only 2 when we checked in). You have to take a frontage road to get to the hotel, so the road maintenance is iffy and there is only one traffic entrance/exit to the place. Also, if you do not know exactly where you are going, you will miss the entrance. It took us three tries to make the correct turn to get into the place. It's very close to major shopping malls, most restaurants and the airport, and close enough to all of the visitor attractions.”
Jul 17, 2008 by
Amanda from Knoxville, TN
Overall Rating: 8
Cleanliness:[8] •
Staff:[10] •
Location:[9]
“Very friendly and inexpensive, no extra amenities such as shampoo or lotion.”
Jul 16, 2008 by
Steve from Roanoke, VA
Overall Rating: 7
Cleanliness:[8] •
Staff:[9] •
Location:[8]
“Outside of the small situation with the smoke from another room I had a great stay at this hotel.”
Jul 16, 2008 by
Charles from Green Bank, WV
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“NA.”
Jul 10, 2008 by
Olive from Faber, VA
Overall Rating: 1
Cleanliness:[1] •
Staff:[5] •
Location:[1]
“The first room had hair in the shower and sink. And a beer cap on the bed. We had another room, but we were concerned with the quality of the cleaning staff. Did they change our sheets from the last guest?”
Jul 3, 2008 by
Karen from Beaverdam, VA
Overall Rating: 3
Cleanliness:[6] •
Staff:[5] •
Location:[7]
“Older hotel, Could do with update or something. Not very impressive.”
Jul 3, 2008 by
Don from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[7] •
Staff:[9] •
Location:[6]
“Good basic accommodations which would prove adequate for people on a budget. Unless you're expecting to stay at a resort, you get lodging at a reasonable value.”
Jun 29, 2008 by
Rodney from Lexington, NC
Overall Rating: 4
Cleanliness:[8] •
Staff:[2] •
Location:[8]
“This motel is close to the interstate, airport and dining, however, the staff at check in was foul mouthed and inconsiderate. The room was clean and tidy, but you must bring your own toiletries (shampoo, conditioner, etc). The air conditioner worked fine at first but after several hours it started getting louder and louder making it difficult to rest. By morning I thought the bearings were coming out off the unit.”
May 29, 2008 by
Hasan from Stone Mtn, GA
Overall Rating: 1
Cleanliness:[1] •
Staff:[1] •
Location:[1]
“This is a horrible hotel. I do not recommend this to anyone.”
May 27, 2008 by
Derrick from Stuarts Draft, VA
Overall Rating: 7
Cleanliness:[7] •
Staff:[5] •
Location:[7]
“Although the room was clean and included a kitchenette with full size refrigerator, cook top, and microwave, it was very limited in its amenities. Wireless internet is an extra $5. There is no shampoo or bath soap. The bed it rock hard. They only clean the room once a week unless you pay for extra cleanings. You must exchange your own towels. It's a clean place to sleep, but that's about it. I would spend more next time to get a nicer place. I've stayed at much nicer hotels for a lot less money.”
May 7, 2008 by
Chris from Newport News, VA
Overall Rating: 7
Cleanliness:[9] •
Staff:[9] •
Location:[10]
“It was a nice stay. You must ask for a room with two beds. It took a lot of complaining to get them to switch me and thank goodness, they had a double room left. So be sure to double check if you need to switch rooms.”
May 1, 2008 by
Melanie from Richmone, VA
Overall Rating: 3
Cleanliness:[3] •
Staff:[8] •
Location:[4]
“Please avoid this hotel if you are seeking anything more than just a place to fall asleep. (and you may not be able to fall asleep, if the other guests are obviously there to party and have a screamingly loud extra-marital rendezvous multiple times throughout the night, right above your head.) Therefore, your hotel stay is with people who actually live there temporarily. And have friends over to party while you are trying to sleep. The room itself is bare bones and feels like a cave. The bathroom floor was covered in hair, no toiletries are provided other than a bar of soap, and the shower curtain was moldy. The dishes provided in the kitchenette were obviously rinsed but not washed, with lipstick and finger smudges all over them. The telephone was not working, so when my key was stuck in the lock at 12:30 pm, right after checking in, I had to walk all the way back down to wake up the desk clerk to help me remove the key.”
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