Extended Stay America Roanoke Airport

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User Reviews for Extended Stay America Roanoke Airport, Roanoke

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Sep 11, 2008 by Ken from Palmetto, GA
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[6]

• Employee was the only good thing about this one.
• Hotel does not equate in any way with the 2 and 2-1/2 hotels.

“It is hard to know where to begin. All customers need to avoid this hotel (I guess the entire chain) if possible. Every room smells of either smoke, food, or even body odor. The staff for the most part is not friendly- they was unhelpful, inflexible, and do not care. They seem to be proud of it. Only one employee really tried to help.”

Aug 27, 2008 by Barbara from Warren, NJ

Cleanliness:[9] • Staff:[10] • Location:[6]

• Friendly and accommodating front desk staff.
• No complaints.

“It was perfect for my needs. I had two rooms to accommodate myself, my two sons and one family friend. I was bringing my daughter to her first semester at college but did not want to stay near the school but rather a short distance toward home as I headed for home early next morning. The room was clean, comfortable and best of all, it fit my budget.”

Aug 14, 2008 by Ruth G. from Columbia, SC
Overall Rating: 3
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean. Has a kitchen.
• No room with two beds. Only one queen.

“A good place to stay for a longer trip, as there's a kitchen in the room. It's a good thing we had our sleeping bags in the car. Would've rather had two beds and not kitchen.”

Aug 13, 2008 by Deborah from Suffolk, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• I liked the kitchenette.
• The room smelled like smoke.

“I stayed in this room once before and liked it just fine. This time, the room smelled very strongly of smoke. They gave me another room and it still smelled like smoke but not as bad so we took it. In the morning, when I told the office about the room, she was very apologetic. Hopefully, they can fix this problem as I think this hotel gets a bad rap.”

Aug 12, 2008 by Dan from Germantown, MD
Overall Rating: 3
Cleanliness:[9] • Staff:[7] • Location:[7]

• The price.
• Cheap construction allowed for noises to wake me up in the middle of the night each night.

“The rooms layout and accommodations are nice, but running water in neighboring rooms made an oddly loud sound in my room. The result was that I was kept awake when trying to fall asleep and awakened at 4 AM when my neighbor was apparently showering each day.”

Aug 11, 2008 by Deborah from Suffolk, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• It was nice to have a kitchenette to wash my son's cups and put his food in the refrigerator.
• It was not as clean as I would have liked.

“I read a lot of negative reviews about this place but was pleasantly surprised when I got there. This place was great! My only complaint is that the bathroom could have been cleaned more thoroughly than it was. It is right next to the highway so you can hear traffic in your room but it did not prevent me from getting to sleep. I plan on staying there again whenever I am in the area.”

Aug 1, 2008 by Dennis from Gardner, KS
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[7]

• Location, and that is it.

“Watch out for this place. You pay for internet, more than 2 people in a room, the kitchen is a micro-wave and small fridge at best, and they nickel and dime you to death. I rate this place a one star not two. I will never stay at one of these places again anytime or anywhere.”

Jul 28, 2008 by Patti from Media, PA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[3]

• Had a kitchen area.
• Not charming.

“We were not looking for a nice hotel, but a clean place to sleep while in route to another destination. This hotel was just barely clean enough to pass my inspection. The desk clerk was friendly. Certainly not worth more than a 2 star rating.”

Jul 26, 2008 by Amy from Waynesboro, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[5]

• The kitchen area and the work desks.
• The access road to the hotel.

“We've stayed at Extended Stay America before (in other cities) and were not disappointed this time. Mostly comfortable bed, but had to go to the office to get extra pillows (there were only 2 when we checked in). You have to take a frontage road to get to the hotel, so the road maintenance is iffy and there is only one traffic entrance/exit to the place. Also, if you do not know exactly where you are going, you will miss the entrance. It took us three tries to make the correct turn to get into the place. It's very close to major shopping malls, most restaurants and the airport, and close enough to all of the visitor attractions.”

Jul 17, 2008 by Amanda from Knoxville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was very enthusiastic, efficient and friendly both when I called and during our stay.
• There was dirt on the floor of the bathroom when we arrived.

“Very friendly and inexpensive, no extra amenities such as shampoo or lotion.”

Jul 16, 2008 by Steve from Roanoke, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was excellent and very willing to help.
• There was a situation with smoke coming into my room.

“Outside of the small situation with the smoke from another room I had a great stay at this hotel.”

Jul 16, 2008 by Charles from Green Bank, WV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Looked for problems found none.
• It was 92 degrees in the parking lot - tough.

“NA.”

Jul 10, 2008 by Olive from Faber, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing. Even the television was poor quality.
• Building was old, rooms were dingy and dirty.

“The first room had hair in the shower and sink. And a beer cap on the bed. We had another room, but we were concerned with the quality of the cleaning staff. Did they change our sheets from the last guest?”

Jul 3, 2008 by Karen from Beaverdam, VA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[7]

• Large room.
• Not very impressed.

“Older hotel, Could do with update or something. Not very impressive.”

Jul 3, 2008 by Don from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[6]

• Staff was most helpful and courteous.
• Walls seemed a bit thin; I could hear things in other rooms.

“Good basic accommodations which would prove adequate for people on a budget. Unless you're expecting to stay at a resort, you get lodging at a reasonable value.”

Jun 29, 2008 by Rodney from Lexington, NC
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[8]

• Good location.
• AC is very loud and made it hard to sleep.

“This motel is close to the interstate, airport and dining, however, the staff at check in was foul mouthed and inconsiderate. The room was clean and tidy, but you must bring your own toiletries (shampoo, conditioner, etc). The air conditioner worked fine at first but after several hours it started getting louder and louder making it difficult to rest. By morning I thought the bearings were coming out off the unit.”

May 29, 2008 by Hasan from Stone Mtn, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• We did not stay at this place.

“This is a horrible hotel. I do not recommend this to anyone.”

May 27, 2008 by Derrick from Stuarts Draft, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Location.
• Have to pay for internet and limited amenities.

“Although the room was clean and included a kitchenette with full size refrigerator, cook top, and microwave, it was very limited in its amenities. Wireless internet is an extra $5. There is no shampoo or bath soap. The bed it rock hard. They only clean the room once a week unless you pay for extra cleanings. You must exchange your own towels. It's a clean place to sleep, but that's about it. I would spend more next time to get a nicer place. I've stayed at much nicer hotels for a lot less money.”

May 7, 2008 by Chris from Newport News, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• Nice size room, comfortable bed.
• Poor A/C unit, very small TV, no kids channels.

“It was a nice stay. You must ask for a room with two beds. It took a lot of complaining to get them to switch me and thank goodness, they had a double room left. So be sure to double check if you need to switch rooms.”

May 1, 2008 by Melanie from Richmone, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[4]

• The ironing board provided was sturdy and the front desk lady was helpful even though I checked in after midnight.
• Room is barren and depressing, no toiletries provided, hair everywhere, dishes in kitchenette were dirty, phone didn't work, key would stick in door.

“Please avoid this hotel if you are seeking anything more than just a place to fall asleep. (and you may not be able to fall asleep, if the other guests are obviously there to party and have a screamingly loud extra-marital rendezvous multiple times throughout the night, right above your head.) Therefore, your hotel stay is with people who actually live there temporarily. And have friends over to party while you are trying to sleep. The room itself is bare bones and feels like a cave. The bathroom floor was covered in hair, no toiletries are provided other than a bar of soap, and the shower curtain was moldy. The dishes provided in the kitchenette were obviously rinsed but not washed, with lipstick and finger smudges all over them. The telephone was not working, so when my key was stuck in the lock at 12:30 pm, right after checking in, I had to walk all the way back down to wake up the desk clerk to help me remove the key.”

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Amenities at Extended Stay America Roanoke Airport, Roanoke

AM/FM Alarm Clock Coffee Maker in Room Handicapped Rooms/Facilities Modem Lines in Room No Smoking Rooms/Facilities

Parking Pets Allowed Safe Deposit Box Television with Cable