Hilton Pittsburgh and Towers

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User Reviews for Hilton Pittsburgh and Towers, Pittsburgh

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May 7, 2008 by Linda from Bethlehem, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Upscale, friendly.
• Under construction.

“I've stayed at this hotel before. But the entrance is under construction now. Parking garage is across the street. No reduction in cost for Hilton guests. The sliding door to the bathroom was not clean on the inside. No in room refrigerators. Beds were extremely comfortable and the bed linens were so luxurious. I would stay here again. I had three rooms reserved and all 6 of us were quite satisfied.”

Apr 30, 2008 by Melody from Silver Spring, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location, was given a remodeled king-sized room.
• Hotel was in the middle of remodeling, hallway dusty.

“I stayed in Hilton last year. I was very disappointed with the room. The bathroom was very small, old and outdated. But this time, the windows were taped up. The king-sized room was remodeled. The bathroom was still small but new and I can see downtown Pittsburgh through the windows. Overall a nice stay.”

Apr 9, 2008 by Mary from Pittsburgh, PA
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[2]

• Comfortable bed.
• Room was small, especially the bathroom. Cheap extras like bathroom door, poor selection of television programs.

“Everything was under construction, rude staff, bad valet, parking too expensive, and room too small and expensive, room smelled like smoke and it was non-smoking, and room-service items were too expensive. Overall just a bad experience and stay.”

Apr 4, 2008 by Michael from Columbus, OH
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Nothing.
• The bathrooms were too small, and the valet was lazy.

“I was not impressed with the Pittsburgh Hilton one bit. First off it was under renovation and we were put in a room on a floor under renovation. The bathroom in the room was very small with an odd shower design. There was no other mirror in the room at all which made it difficult to get ready for two people. The valet was slow retrieving the car, and frankly, the staff was down right rude with the exception of the door man. Would not stay here again.”

Apr 3, 2008 by Jacki from Wilmington, DE
Overall Rating: 7
Cleanliness:[4] • Staff:[10] • Location:[9]

• The view of Heinz field was the highlight for me.
• It was under renovations & our floor was trashed!

“For a Hilton, I was shocked. But I have taken into consideration the renovation status and overall I would definitely stay there again. Thank you for the opportunity to negotiate the cost of the room for the night - it was great!”

Apr 3, 2008 by Chip from Toronto, ON CA
Overall Rating: 4
Cleanliness:[3] • Staff:[10] • Location:[10]

• Great staff.
• Dirty renovations. Paper thin walls.

“Staff & location great, renovations annoying (dusty, etc.) - biggest worry was the noise coming through the walls from other guests.”

Apr 2, 2008 by David from Herndon, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Currently under construction; parking rates too high.

“This is a very fine hotel; however, it's now under construction. The room was comfortable; however, it lacked a full length mirror and any place for my wife to do her makeup other than in the bathroom.”

Apr 2, 2008 by Jackie from Johnstown, PA

Cleanliness:[6] • Staff:[6] • Location:[7]

• The hotel is conveniently located.
• The hotel is being renovated and the new bathroom has a poor design.

“The floor we were on had both rooms under construction and completed rooms. I would think they would close off the floors that are under construction until it is completed.”

Mar 27, 2008 by Michael from Saratoga Springs, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[7]

• The concierge and staff were very good.
• Bad room condition, poor response to the missing service elements, more promises than delivery.

“We knew that the hotel was undergoing some renovation but we were put into a room that was unfinished, missing furniture and with water leaking from the bottom of the toilet and broken heating system. It took two days to fix the heating, three days to fix the toilet; we had the room serviced on only 2 of the 5 days that we stayed there. The staff was very courteous but ultimately made poor service choices and did not follow through on promises that were made.”

Mar 26, 2008 by Sharon
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[6]

• The cost was inexpensive.
• They are renovating, it is like a war zone.

“The renovations make this hotel seem like a war zone. My coworkers call it the Hell-ton.”

Mar 26, 2008 by Albert from Toronto, ON CA
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[6]

• Quiet Location.
• Under Renovation Should Not Have Been 3*

“Hotel is under renovation which is fine but was given a room that was not completely renovated. Bathroom door not installed properly and would not close. Shower was not set up properly and water leaked all over the bathroom floor. Room was not made. Very poor experience overall. Hotel should not have been rated 3* during renovation.”

Mar 25, 2008 by Fred from Hackettstown, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• Nice views.
• Lousy "free internet".

“Nice local. Under renovation.”

Mar 12, 2008 by William from Bensalem, PA
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[8]

• The staff was very friendly and helpful.
• They were remodeling the rooms on our floor and there was a lot of dust.

“I have stayed here before and have always loved the location and the service. I wish I had known they were doing a big remodeling project. I am sure it will be nice when they finish. Right now it is kind of dusty and messy.”

Mar 7, 2008 by Michael from Bristol, PA
Overall Rating: 5
Cleanliness:[1] • Staff:[10] • Location:[2]

• The staff wonderful.
• Construction very dusty extremely.

“Other than the major remodeling going on crews were gringing concrete floors and sanding sheetrock. One night there was a very large cloud of dust we were forced to walk through.”

Feb 29, 2008 by Mark from St Thomas, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Rooms were state of the art.
• Hotel was under construction. Would have been nice to know this before booking.

“Once the renovations are complete, this will be a fabulous hotel. Unfortunately, the floor we were assigned to was under heavy construction. It was dusty, dingy and dirty looking. At least the room was in great shape.”

Feb 28, 2008 by Desiree from Buffalo, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very accommodating.
• You had to pay for use of the business center and rooms are very compact.

“Overall, it is a very accommodating hotel with a friendly and helpful staff. I had older children with me and it was difficult to move about the room with the roll away bed that was brought in for us. It was a very tight squeeze.”

Feb 22, 2008 by Yvonne from Alexandria, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• The location was very convenient and renovated rooms had nice furnishings.
• We got stuck with two double beds due to the ongoing renovations.

“Good location, all staff members we encountered were friendly and helpful from the valet to the front desk & wait staff. We would stay here again and would recommend this hotel to others visiting Pittsburgh.”

Feb 20, 2008 by Gregg from Laurel, MD
Overall Rating: 5
Cleanliness:[1] • Staff:[9] • Location:[8]

• The suite that we stayed in was new and comfortable.
• Remodeling and making us stay on the same floor/parking was terrible.

“Well you should renovate hotel floors one at a time and not expect people to stay on floors that are and most important the parking was terrible.”

Feb 20, 2008 by Chris from College Park, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Excellent central location.
• Will be amazing once renovations are complete, but currently in slight disarray.

“The location of the Hilton is amazing and the view from our room was spectacular. This hotel is under renovation, which is clearly stated on the Hilton website. Thus, the hotel is not in the most presentable state. Once renovations are complete I am sure the guest experience will be great. Overall, we still had a good stay.”

Feb 14, 2008 by Alan from Buffalo, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newly renovated rooms are quite well done/tasteful.
• Breakfast room had no windows.

“The recently redone room I stayed in was done with an updated but 'subdued' decor that I felt was modern but authentic. Great job by the interior decorator. Also, new and updated electronics [flat screen TV included] really hit the mark.”

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Amenities at Hilton Pittsburgh and Towers, Pittsburgh

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Business Center Concierge Express Checkout Fitness Center or Spa Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services