Best Western Sweetgrass Inn

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User Reviews for Best Western Sweetgrass Inn, Charleston

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Sep 10, 2009 by Gail from Orlando,FL
Overall Rating: 5

• Proximity to family's home.
• Cleanliness of the hotel; safety concerns due to outside entrance.

“I am very disappointed in the stay at this facility. Our keys wouldn't work each night when we got back from our day so we had to walk to the lobby each night.”

Aug 1, 2009 by Linda from Gastonia,NC
Overall Rating: 5

• Staff very friendly and willing to serve you will your needs.
• Outlets at sink did not work properly.

“Friendly staff, yard very neat and clean. Rooms need to be updated, outlets at sink would not hold any thing that was plugged into them in shower over head was leaking and you could hear water dripping.”

Apr 11, 2009 by Deborah from Macon,GA
Overall Rating: 8

• The staff.
• Smoking rooms.

“Overall my stay was great. I was given a smoking room at first. I waited to late in the evening to ask for a change but they called first thing in th am and gave me a new room that was much better.”

Apr 8, 2009 by Steve from Greenwood,SC
Overall Rating: 10

“The front desk at our check-in was very professional and friendly. Apparent recent remodeling, buildings and grounds in very good condition, good value for the money. Nice room, well furnished in good condition.”

Sep 2, 2008 by Matt from Steubenville, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very nice atmosphere, lobby and staff was great. The pool was nice.
• I had the hardest time opening the gate to the pool. I get childproof.

“Very nice, relaxed hotel that meets every expectation of what I would want in a leisure travel hotel. Very close to many attractions, friendly staff and nicely appointed rooms.”

Aug 21, 2008 by Daniel from Union, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They are conveniently located near downtown Charleston, and the price is much better than staying downtown.
• I wasn't keen on the wall-length mirror extending over the toilet.

“I loved it. It is beautifully decorated, conveniently located.”

Aug 15, 2008 by Jeff from Eatonton, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It was within 10 minutes of downtown Charleston.
• The bed squeaked.

“The hotel was great for our purposes.”

Aug 3, 2008 by Sherry from Reynoldsburg, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• The cleaning lady was the sweetest!
• Balconies had been removed and there was not easy access to pool.

“I was a little disappointed that we were not closer to downtown Charleston. It was about a 10 minute drive and over a bridge. We were right in the middle of businesses (car dealerships, insurance agents etc) so we could not just get out and walk around. The accommodations were pretty descent and clean. It appeared they had recently updated the decor. Staff was very friendly and helpful.”

Jul 30, 2008 by Karen from Travelers Rest, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very roomy and clean. Everything I needed.
• The price was very high.

“The room was very clean, spacious, and comfortable. Everything I needed and then some. Excellent places nearby to have dinner and shop.”

Jul 30, 2008 by Erica from Monroe, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and cleanliness.
• Lack of TV channels.

“Customer service was excellent among the staff and the room was very clean when we got there. Perfect location to get around town.”

Jul 18, 2008 by Gayle from Augusta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location easy check in.

“Ok.”

Jul 17, 2008 by John from Lexington, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Remodeled since my last visit. Great beds. Very nice.
• Some of the ice machines down.

“Very nice remodel. Very comfortable beds and plenty of pillows. Was very nice when I stayed the first time, and was better than expected this trip.”

Jul 16, 2008 by Cheryl from Weaverville, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• We didn't like anything about the hotel.
• The room was filthy, infested with bugs.

“The room was terrible. It was filthy, infested with bugs. I would not recommend this place to anyone.”

Jun 2, 2008 by Daniel from Rochester, MI
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[4]

• All rooms are away from the street. Really quiet.
• Too far away from Downtown.

“Nice motel. Great breakfast. Big pool. Quiet rooms. But too far away from Downtown Charleston. And for that a little bit too expensive. I thought it would be closer.”

Apr 24, 2008 by Chris from Taylors, SC
Overall Rating: 4
Cleanliness:[1] • Staff:[5] • Location:[9]

• The location was very convenient.
• The room conditions.

“I booked a non-smoking room. When I opened the door to my room the smell of smoke almost knocked me back. I immediately called the front desk, and asked to switch rooms. They told me all they could do is send a maintenance person to the room with a bottle of freebees. I was shocked by the snaky solution given for the problem by customer service representative. I had a very important meeting and couldn't get to sleep because the smell was so bad. The next morning I talked to the A.M. guest services representative, who told me he could switch the rooms, but I would have to wait until after 1 P.M. Then to top it all off he lied in saying the original room was a "No smoking" room. The 2nd room was actually pretty close to what I expected.”

Apr 17, 2008 by Howard from Fountain Valley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Excellent complimentary continental breakfast.

“Very nice, hotel in a prime location with easy access to freeways, excellent restaurants, and about 10 minutes form the airport.”

Apr 8, 2008 by Dave from Niles, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Quick check out.
• Too few parking spaces.

“Don't drink the orange juice! I got sick from it. Tons of traffic at rush hour made ingress/egress testy at times. Heard every siren go by at all hours of the night, and we were off the road. Poorly insulated rooms; heard the neighbors in the bathroom all the time and it was hard to regulate heat/air conditioning. Oh, did I mention that the phone just went "crazy" one day and we had to unplug it? Stay somewhere else.”

Apr 1, 2008 by Virginia from King City, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[7]

• The lobby was nice and pretty clean.
• Our room could have been cleaner and smelled better.

“It was OK but could have been cleaner!”

Mar 31, 2008 by Adam from Augusta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[5]

• It's in Charleston.
• It's a dump. The beds were unmade when I checked in, the room had a fetid odor. The towels were dirty on check-in. The TV remote was broken.

“This place is a complete dump.”

Mar 28, 2008 by Chip from Hartsville, SC
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[6]

• The staff was very helpful and friendly.
• The general appearance was a bit lacking.

“There are very few things I would say was positive about the hotel itself. The building itself is a bit on the old side and I really did not like the design. Unfortunately I did not notice that the rooms were of the type that was entered from an outdoor balcony. There was a stain on one of the pillow cases that appeared to be blood and the keycards demagnetized in less than a six hours causing repeat returns to the front desk just to get into the room. If you are on a very tight budget, but must see Charleston, this might be an ok place”

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Amenities at Best Western Sweetgrass Inn, Charleston

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper

Free Parking Hairdryers Available Laundry/Valet Services Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Television with Cable

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