Crowne Plaza Hotel West Palm Beach

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User Reviews for Crowne Plaza Hotel West Palm Beach, West Palm Beach

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Oct 21, 2009 by Jim from Largo,FL
Overall Rating: 9

• Great Staff - wonderful room.
• Air Conditioning too low.

“The hotel was great. The staff was very nice and helpful. The air conditioning was set too low and we were unable to adjust it enough. Since we were only doing an overnight, we just crawled into the comfy be and snuggled under the blankets. If we had been staying longer, we would have asked the staff to fix the settings for us and I'm sure they would have taken care of it.”

Sep 30, 2009 by Hidden from Port Orange,FL
Overall Rating: 5

• The staff was very friendly.
• You could not adjust the room temperature. The hotel needs to be remodeled.

“Decent hotel for the price. It was clean and the staff was friendly. The downsides were the small pool and the general disrepair of the exterior of the hotel.”

Aug 27, 2009 by Ray from Hartford,CT
Overall Rating: 10

• Staff Empathy ... upgraded to a Suite w/out asking
• nothing stands out

“If I had the opportunity for the same price and terms I would definitely stay there again!”

Jun 1, 2009 by Jackson McNabb from Pensacola,FL
Overall Rating: 7

• Ease of parking.
• No hot water for 1 day. Not enough hot water for three days.

“Very polite. Not responsive to actual needs.”

Apr 2, 2009 by from Champaign,IL
Overall Rating: 8

• Good location, very clean and
  helpful staff.
• Non-smoking room smelled very strongly of smoke.

“A nice hotel in a good location (very handy access to PBI airport). Free WiFi, ample free self-parking and free valet parking. However, the non-smoking room we received smelled very strongly of smoke during the whole stay. Additionally, the room we received was handicap accessible (not our request) so it was lacking a bathtub and had no bathroom counter top space. On the plus side, the room did include a fridge and microwave.”

Mar 23, 2009 by Wally from Cudahy,WI
Overall Rating: 10

• The hotel was imaculate. The service was superb. The room was exceptional.

“The hotel staff was excellent. They made me feel wanted. The food was good, the location was great. I couldn't expect more from a hotel.”

Jan 28, 2009 by Barbara from Easton,PA
Overall Rating: 9

• Very attractive decorating, Starbucks in lobby, convenient location.
• Restaurant was a little pricey.

“Overall a lovely hotel. Centrally located for a lot of activities. Love the gym.”

Oct 25, 2008 by Mathew
Overall Rating: 10

• Lobby was breathtaking.

“Everyone was very nice. Hotel was great. Very good location. Close to restaurants.
”

Sep 10, 2008 by Mike from Fort Lauderdale, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Not the Hilton.

“Good moderate hotel.”

Sep 6, 2008 by James from Irmo, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good service and decor.
• Emergency exits limited or locked or not clearly marked.

“Very good hotel.”

Sep 1, 2008 by stacey
Overall Rating: 10

• The staff was extremely friendly and helpful.

“The beds are super comfy, the staff is great and the amenities reached beyond expectation! Great price
for a great hotel.”

Aug 26, 2008 by Stephanie from Apopka, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Hotel had a Starbucks located inside.
• Swimming pool was extremely hot. Heater was on.

“The hotel was nice but is old. The beds were extremely comfortable.”

Aug 18, 2008 by Ryan from Casselberry, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Coffee and pastries in the am, nice touch. Early check in was available.
• Problems with the hot water system.

“Hotel was fine but the hot water or lack of hot water was not so nice.”

Aug 6, 2008 by John from Winter Park, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[2]

• Nothing.
• Staff, rooms, location,.

“This place is a dump. The staff is horrible, the rooms are ugly and cramped, the place was just terrible. Stay somewhere else.”

Jul 23, 2008 by Chris from Mount Vernon, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Friendly staff and shuttle service to local attractions.
• No food within walking distance.

“Nice hotel with large pool deck. Staff was very friendly frequent shuttle to airport, shopping and attractions. Welcoming lobby with bar area. Would recommend.”

Jul 12, 2008 by Cassandra L. from Lake Worth, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• I was impressed with the atmosphere as soon as, I walked in. Friendly staff, nice facilities, and restaurant.
• I thought the rooms were small, and outdated. My room was next to the elevator, and the noise did not give me the peace I was seeking.

“I would recommend this hotel. The ambiance, and friendly staff made this a pleasurable stay. However, my first night I was unable to sleep. My room was located next to an elevator, and the constant noise made it impossible to get a decent night's sleep. I complained for the 2nd night stay, and my room was changed; which resolved my problem.”

Jul 9, 2008 by Allen from Hollywood, FL
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[10]

• Location.
• Staff was very disrespectful.

“Location is perfect.”

Jul 8, 2008 by Kevin from Bloomfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience to the airport and attractive rooms.
• Just a crack in the windows.

“Very nice hotel, room was very well decorated and of course right across the street from the airport. Front desk staff was very professional.”

Jul 2, 2008 by Paul from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was exceptional. Staff great. Convenient to airport. Spotless.
• Nothing.

“Hotel is beautiful, exceptionally neat and clean, staff is wonderful. Every need was anticipated. Great beds. An overall wonderful experience. I will definitely be staying here again.”

Jun 28, 2008 by Ed from Port Orange, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Wonderful view. Upscale furnishings.
• Pool area deco needs improvement.

“Overall very nice. Would stay again.”

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Amenities at Crowne Plaza Hotel West Palm Beach, West Palm Beach

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Barber/Beauty Shop Bath Tub Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Internet Access Iron

Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Outdoor Tennis Parking Phone with speaker Pool Porters Public Address System Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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