Renaissance Eden Roc Resort and Spa

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User Reviews for Renaissance Eden Roc Resort and Spa, Miami

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Feb 12, 2008 by Stacy from Williamstown, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Bed linens, salon on site, restaurant on site, nice Miami beach location but not south beach.
• Very dated. needs updating/renovation.

“Great Miami Beach Hotel if you don't care if your not south beach which is a few miles away. Hotel dated looking but clean hotel has good (not excellent) and very convenient waterfront restaurant, salon on site (hair and nails), nice bad linens.”

Oct 24, 2006 by Bill from Dallas, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good beach bar.
• Parking.

“Expect to pay an additional $20 a day to park your car, typical for Miami. The Beach bar food is pricey and not all that good. Stick with the sandwich and snack menu. Breakfast in the main dining room was very good.”

Oct 24, 2006 by Debbi from Rohnert Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The bell hop pointed out all the amenities with hours of operation as we went to our room.
• There was NOTHING I did not like.

“This hotel and the staff are absolutely amazing. I will be going back to this location in the future. There was nothing I did not like. I felt like a star.”

Oct 23, 2006 by Jeff from Riverside, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Quiet
• Valet Parking = $22.00.

“Overall, the hotel was very nice. It was in a very good location based on the attractions that I wanted to see. Would stay there again”

Oct 15, 2006 by Ej from Spring Valley, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• The pool is gorgeous!
• They did not have a refrigerator available (even at an additional cost) and the front desk was down right rude about it!

“Most of the staff is pleasant (other than the front desk). The pool is great but there is construction going on and it can be noisy. It is definitely not for someone looking for a romantic getaway but for someone looking for a nice pool that doesn't mind the noise.”

Oct 5, 2006 by Harold V. from Apeldoorn, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice staff, good food and excellent breakfast.
• ALL the construction next door (right now....)

“Fascinating deco hotel. Rooms complete, stylish and well decorated, with interesting features. Very nice deco lobby. Good location, large hot tub and even a BIG pool, with again good decorations. Excellent hotel for romance and friends. Easy parking next to the building (public). The atmosphere was very lovely; The hotel is in a great spot for business travelers but for leisure travelers it was not too far but we did have to travel to get to restaurants. But overall I had a lovely time there and I would return to that hotel if I was to come back to Miami.”

Oct 1, 2006 by Debbs from Demotte, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Love the big pool and beach. Beautiful rooms, nice lobby
• There is a lot of maintenance that we noticed needs to be tended to. Torn canopy, paint etc.

“I love going to this hotel. It is beautiful. Great pool and beach. Nice Lobby.”

Sep 18, 2006 by Douglas from Eagle Lake, FL
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[4]

• Beautiful lobby area, hotel is on beach front.
• Valet parking only, car was damaged by valet driver. Hotel in desperate need of refurbishment.

“This hotel is in a beautiful location. The rooms and furnishings looked like they needed to be redone 20 to 30 years ago. The only parking at the hotel is $22.00 and done by a valet service which scratched the entire side of my car and spilled what looked to be coffee or soda an the exterior, after all that I was still charged for parking. The fire alarm in the hotel sounded at 5:00am and was a false alarm which I was told happens often by the front desk.”

Sep 18, 2006 by Katarina from Riverview, FL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was excellent. They assisted with all my needs.
• The plumbing needs a little work, but all in all the room was breath taking.

“This hotel in near everything from downtown, south beach, and shopping. We didn't need to worry about driving and when we needed to drive everything was near the hotel. I truly enjoyed my stay at the Eden Roc; I will come again soon.”

Sep 16, 2006 by Beverly from Palmer, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• Lobby and pool area was very attractive.
• Part of the hotel is under construction.

“Hotel lobby and pool area was extremely nice. Doormen were extremely gracious. However, our hotel room was facing the construction site and the reservation desk person refused to change our room. If I was staying more than one night I would have insisted on a better view.”

Sep 14, 2006 by Mariano. from Brooklyn, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Hotel rooms and locations were ok.
• Big noisy construction until end of 2008. It did affect stay in the pool but not in room.

“Good hotel, except for the noise and "view" of the construction next to the pool. I would return. Great if considered the deal through "Name your own price". You would not get this category for the price I paid (below and close to the hundred!)”

Sep 10, 2006 by Halle from Savannah, GA

Cleanliness:[10] • Staff:[10] • Location:[10]

• The room that we had had an unbelievable view of the occasion with a wrap around balcony. The pools and deck were lovely.
• The bed in our room was extremely uncomfortable, needed anew mattress.

“The hotel is undergoing renovations. They start at around 7:30 or 8 in the morning, which for us were not a problem but if one wanted to sleep late this could would be bad. Our room although it was amazingly spacious had a horrible queen-size bed (which at check in we were told was a king-size). The swimming pools were great and had an amazing view of the ocean front.”

Sep 9, 2006 by Cherie from Phillipsburg, NJ
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[6]

• This was not a 4 Star Resort - It was very dirty and in a severe state of disrepair.
• Dirty, Old in a Severe State of Disrepair - very disappointed.

“Definitely not a 4 Star Hotel and not up to Marriott standards. I would have canceled my room when I arrived and it was not refundable. Very disappointed and could not wait to leave the hotel the next day.”

Sep 8, 2006 by Pablo from Hialeah Gardens, FL
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice size rooms.
• The exterior of the hotel was under renovation.

“Beach access was deviated , had to walk an additional 1000 feet or so to get to the beach.”

Sep 8, 2006 by Yitzchak from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the fact the pool was easily accessible with children it's important, the bell men were really nice and very willing to help.
• Getting to the beach was an inconvenience because of the construction, make a better shortcut.

“All in all it was great, the kids loved the main pool, (the pool on top of the bar was a little too chilly for them), the room service did a great job and the staff were very willing to help, the only inconvenience we had was that it was hard to get to the beach because of the construction.”

Sep 6, 2006 by Shannon from Ormond Beach, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[5]

• To upgrade to the next room up, was only $75.
• No mini bars in ANY room.

“If your not used to staying in 4 or 5 star hotels, this hotel will be just fine for you. If you are used to 4 or 5 star hotels, this hotel is not up to par. The valet service has you waiting for your car anywhere from 15-20 minutes, no matter when you go to get your car. There are no mini bars in ANY rooms. The appearance in the lobby is beautiful, we upgraded our room and the room was a nice size but the bed quality was cheap, nothing like The Westin or The Shores. I only recommended this hotel to someone who isn't used to upscale hotels.”

Sep 4, 2006 by Brett from Saline, MI
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[7]

• The lobby was nice and the pool was good.
• Hotel was dated and well used. It is in desperate need of upgrading.

“I'm sure the Eden Roc was a nice hotel in the 60's and 70's, but in my opinion is in disparate need of upgrading. This hotel should be rated a 3 star to 3 1/2 star at best because the touches that would make it a 4 star just aren't there. This hotel is "well used" and has seen better days. For example the brass rails in the elevators are worn away making the elevator look dirty and its small detail that would make the appearance much better. Our room had a few things that made it less than a 4 star: First the bed was terribly uncomfortable because it was hard as a rock (no pillow top like you'll find at most 4 stars), the shower curtain was soiled, the bathroom floor was stained and had paint splatter all over it that has never been removed since the completion of last paint job, there was a dirty Q-tip left in the closet on the safe, and the room had a slight odor to it. The furniture, carpet and decorating was definitely dated and needs to be upgraded ASAP. Basically this hotel does not measure up to other Marriott properties that I have stayed at and we were disappointed and glad we only had to stay there one night.”

Sep 3, 2006 by Amy from Independence, KY
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• The beds are so comfortable! And it is close to a lot of things.
• The security and some staff members were stuck up and rude.

“The hotel is beautiful! Right on the beach and close to other attractions. It is very clean and the pool is lovely. I did not like some of the staff members. We were with friends and a friend of ours jumped in the pool on the deep end (no sign saying not to). The security guard was so rude! We apologized and he just walked away! Not what I was expecting after such a price. In addition the room service and bar were VERY expensive.”

Sep 3, 2006 by Edwin from Chesapeake, VA
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[8]

• Location.
• Bed sheets were dirty, had pubic hair all over the sheets. Didn't get any sleep, there were people running up and down the hall at 3 AM.

“Old hotel, toilet seats were old and stained. Found pubic hair in the bed sheets, got a new room. Very expensive for what we got. Heavy loud construction going on next door. The pool was dirty, had a lot Styrofoam floating on the surface. Construction workers next door were continually staring at the women in the pool. Football table was broken. My son stepped on a broken bottle on the beach in 3 feet of water. Brought the bottle to an attendant who didn't care. I do not recommend spending $199 a night for this hotel, especially on a weekend with party people running up and down the halls at 3 AM.”

Sep 1, 2006 by Jonathan from Teaneck, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was incredibly knowledgeable and friendly from the most senior down to the bellhops.
• The construction going on next door.

“Excellent, clean, large rooms, friendly staff.”

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Amenities at Renaissance Eden Roc Resort and Spa, Miami

AM/FM radio ATM/Cash Machine Accessible facilities Air conditioning Air conditioning individually controlled in room Alarm Clock All news channel Aquatica Beach Bar & Grill - onsite Baby Sitting Bath tub with spray jets - Some Rooms Bathrobe Bathroom amenities Bathtub Bayshore Golf Course nearby - 4 miles Beauty shop/salon- Nearby Biltmore Golf Course nearby - 15 miles Bottled water - Fee Cable channel: CNN Cable channel: ESPN Cable channel: HBO Cable/satellite TV Cocktail lounge Coffee/Tea maker Color TV Communal bar area Complimentary in-room coffee or tea Complimentary newspaper delivered to room Complimentary newspaper in lobby Concierge Desk Cribs Don Shula''s Golf Course nearby - 15 miles Doral Golf Resort nearby - 15 miles Down/feather pillows Drugstore/pharmacy- Nearby Eden Roc Spa on property Express check-out Fitness Center nearby Florist- Nearby Foam pillows Free toll free calls Gift/News stand Hairdresser/barber Hairdryer Harry''s Grille - onsite Horseback riding nearby Housekeeping - daily Ice Machine Interactive web TV Iron - In Room Jacuzzi Jet-ski nearby

Jogging trail nearby Kayaking Large desk Limousine service Liquor store- Nearby List of movie channels available Main Pool Marble bathroom Men''s clothing- Nearby Miami Beach nearby No Pets Allowed Parking - valet (limited) or municipal city lot next door Pay per view movies on TV Phone in bathroom Private Bathroom Public area air conditioned Refrigerator - request based on availability Remote control television Roll-Aways Room Service Room service - full menu Safe Safe Deposit Box Sailing nearby Sauna Security Separate closet Separate modem line available Sink in-room Snorkeling nearby Speaker phone Sundry/Convenience store Table tennis Telephone jack adaptor available Telephone with data ports Tennis court nearby - 2 miles Two-line phone Upper Pool Valet dry cleaning Valet same day dry cleaning Video Checkout Video games Voice mail Volleyball Wakeup Service Walk-in closet Water activities Water-skiing nearby Wet bar - Some Suites Women''s clothing- Nearby