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User Reviews for Renaissance Eden Roc Resort and Spa, Miami

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Jun 26, 2009 by Amy from San Jose,CA
Overall Rating: 10

• It is 20 steps from the beach.
• Not very close to a fast food restaurant that is open after 11pm.

“Very nice. A lot of swimming pools that are open every hour and is literally connected to the Atlantic Ocean. Rooms are very modern and the shower is gigantic.”

Jun 4, 2009 by Charlie from Homestead,FL
Overall Rating: 10

• Beach access, bartenders, customer service, luxury.
• Pools were often littered with bugs. But it's south Florida, after all.

“Customer service was superb, from valet to gift shop. Bartenders were friendly and personable. Food was delicious. Beach access was great.”

Jun 4, 2009 by Stephen from Wheaton,IL
Overall Rating: 9

• Absolutely beautiful time! Most of hotel has been updated, still a few months away from being complete!
• Had a party around the pool until midnight, but it is Miami.

“We had 3 nights starting late Friday and leaving at 5 am on Monday. It was absolutely fantastic. The lobby is spectacular. Our room had an oversize jacuzzi tub and flat panel TV. There were plenty of chairs available around the multiple pools, something I was concerned about. There is a pretty steep surcharge to rent chairs at the beach, but we just put towels and books down on the nice lounges around the pool and laid on towels at the beach for a short time.The grounds are much cleaner since being redone only a few months ago and looks much better than the more expensive resorts around. The staff was very helpful during checkout, getting a cab and printing out boarding passes. Wow!”

May 23, 2009 by Teresa from Colorado Springs,CO
Overall Rating: 4

• They gave us a nice 9th floor rooms.
• Drunks in hallway at midnight -
  2:00 am. Kept waking us up.

“Nice facility. There was an odd setup in the bathroom with no counter space due to a large artsy sink. The $30 parking fee added quite a bit. Very nice beds though, definitely above average. The desk was evidently a later addition as it pushed the dresser so that it covered part of the bathroom door. The worst part was we stayed one night, on a Friday evening, and we could hear drunk guests coming up the hall at 12:00 and 2:00 am. The room was not very soundproofed from the hall.”

May 22, 2009 by Dave from Minnetrista,MN
Overall Rating: 9

• Great view, couch on balcony.

“Great view, great location, great beach, great pool, great bar. I will be back.”

May 18, 2009 by Andreas from State College,PA
Overall Rating: 7

• It was filthy.
• The location of the room.

“The hotel was nice and it was what is supposed to be. Clean, big spacious rooms. No problems at all. Expensive parking ($30) per 24 hour period. MY only complain is that although the hotel was half full. I got the only room with no view at all and I do not mean ocean view. My room had no view at all.”

May 6, 2009 by Amy from Corpus Christi,TX
Overall Rating: 5

• Right on the beach, gorgeous balconies!
• No privacy in bathrooms, property stolen from our room, hallways were smelly.

“This hotel is an older one, recently renovated. Our room had a beautiful balcony with a great view of the beach and the hotel's multiple pools. Location is good, but if you're looking for South Beach - it's over 20 blocks walking distance. The hallway on our floor smelled of mildew (closer to the smell of wet diapers really) and my fiancée had a pair of designer sunglasses and a bottle of expensive cologne that were missing when we packed up to check out. Although, the price we paid for the room was so much less than the rack rate that we got a good price even adding in the cost of replacing the stolen items. There's an in - room safe, it just didn't occur to us to put those items in it.”

May 6, 2009 by Jared and Yesenia from Jacksonville,FL
Overall Rating: 9

• Staff was always willing to serve with a smile.
• Cost of parking and lack of activities for children, poor bathroom lock, we had to be let out by the staff.

“Beautiful and close to hot spots. Parking is expensive, but positive to that is that you never wait long for your car, 5 min max.”

May 4, 2009 by Rajiv from Olathe,KS
Overall Rating: 10

• Excellent hotel with all the possible amenities one can want from a 4 star hotel.
• Nothing in particular.

“Excellent hotel, great location, would recommend to anyone visiting Miami Southbeach area.”

Apr 23, 2009 by Jocelyne from Miramar,FL
Overall Rating: 1

• The hotel was beautiful.
• Service - room service never brought my the ice nor cups I needed for my niece's medication.

“I called for room service to bring the cups and ice for my niece's medication. No one showed, after thirty minutes I called inquiring about the items and they apologized and they will get back to me. No one showed nor did they call me to make me aware of the delay. As a result I have to check out and rush her to back to my house to get her back up medicine in order to avoid a bad reaction. What made it worst, I would have expected a general manager or someone to call to either apologize and no one did. I had friends coming down and I will not refer them to this hotel. Terrible customer service.”

Apr 12, 2009 by Leslie from Tucker,GA
Overall Rating: 8

• Great pools.
• Poorly trained staff,

“It was a good hotel.”

Apr 11, 2009 by Susan from Lakeville,MN
Overall Rating: 8

• Wonderful atmosphere.
• No ice, had to wait 45 minutes to brought it
  up.

“Beautiful hotel, very clean and relaxing.”

Mar 31, 2009 by Karla from Miami,FL
Overall Rating: 10

• Everything. Very beautiful lobby. Comfortable room and great location.

“Great amenities, beautiful and big room, comfortable bed.”

Mar 29, 2009 by Brooks from Washington,DC
Overall Rating: 10

• Great hotel, the kids loved the swimming pools.
• Hotel is a bit isolated from restaurants, convenience stores, etc.

“Great hotel - would definitely stay here again.”

Mar 26, 2009 by Sanj from Plano,TX
Overall Rating: 8

• Excellent interiors and fantastic beach.
• Bell Desk service is Port.

“Fabulous decor, comfortable room, great location, private beach. Food and service is generally pretty good. Watch out for inattentive bell desk staff.”

Mar 26, 2009 by Phyllis from Miami Beach,FL
Overall Rating: 10

• Private toilet, large bathroom with great shower and bath. Great view and loved large balcony.

“Perfect for romantic weekend.”

Mar 25, 2009 by Fe from Hialeah,FL
Overall Rating: 10

• I loved the friendly service and the comfort of the hotel room, very luxurious.
• I didn't like that the hotel had no good restaurants at walking distance only the hotels expensive restaurants.

“The overall experience was wonderful. I am looking forward to going back soon. It was very romantic.”

Mar 22, 2009 by Enno from Minneapolis,MN
Overall Rating: 10

• Friendly staff, Ocean view and modern, lively athmosphere.
• Impractical bathroom, room to bright at night and
  dirty outside playground.

“This is an excellent hotel, I loved the general atmosphere of the renovated Eden Roc. If you go, check out their Italian restaurant, it's excellent!”

Mar 12, 2009 by Nick from Bronx,NY
Overall Rating: 10

• The balcony view was amazing, the shower was extremely relaxing.

“Great location for a quiet relaxing, romantic vacation just a cab ride from busy south beach.”

Feb 25, 2009 by Lisa from Boca Raton,FL
Overall Rating: 8

• Beautiful decor/ great pool/ good food.

“We called the night before check in to let the hotel know that we would be arriving late, they did not hold a king bed like we requested. We had to settle for a room with 2 queen beds.”

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Amenities at Renaissance Eden Roc Resort and Spa, Miami

AM/FM radio ATM/Cash Machine Accessible facilities Air conditioning Air conditioning individually controlled in room Alarm Clock All news channel Aquatica Beach Bar & Grill - onsite Baby Sitting Bath tub with spray jets - Some Rooms Bathrobe Bathroom amenities Bathtub Bayshore Golf Course nearby - 4 miles Beauty shop/salon- Nearby Biltmore Golf Course nearby - 15 miles Bottled water - Fee Cable channel: CNN Cable channel: ESPN Cable channel: HBO Cable/satellite TV Cocktail lounge Coffee/Tea maker Color TV Communal bar area Complimentary in-room coffee or tea Complimentary newspaper delivered to room Complimentary newspaper in lobby Concierge Desk Cribs Don Shula''s Golf Course nearby - 15 miles Doral Golf Resort nearby - 15 miles Down/feather pillows Drugstore/pharmacy- Nearby Eden Roc Spa on property Express check-out Fitness Center nearby Florist- Nearby Foam pillows Free toll free calls Gift/News stand Hairdresser/barber Hairdryer Harry''s Grille - onsite Horseback riding nearby Housekeeping - daily Ice Machine Interactive web TV Iron - In Room Jacuzzi Jet-ski nearby

Jogging trail nearby Kayaking Large desk Limousine service Liquor store- Nearby List of movie channels available Main Pool Marble bathroom Men''s clothing- Nearby Miami Beach nearby No Pets Allowed Parking - valet (limited) or municipal city lot next door Pay per view movies on TV Phone in bathroom Private Bathroom Public area air conditioned Refrigerator - request based on availability Remote control television Roll-Aways Room Service Room service - full menu Safe Safe Deposit Box Sailing nearby Sauna Security Separate closet Separate modem line available Sink in-room Snorkeling nearby Speaker phone Sundry/Convenience store Table tennis Telephone jack adaptor available Telephone with data ports Tennis court nearby - 2 miles Two-line phone Upper Pool Valet dry cleaning Valet same day dry cleaning Video Checkout Video games Voice mail Volleyball Wakeup Service Walk-in closet Water activities Water-skiing nearby Wet bar - Some Suites Women''s clothing- Nearby

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