Fontainebleau Resort Miami Beach

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User Reviews for Fontainebleau Resort Miami Beach, Miami

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Apr 8, 2009 by LT from new york, ny
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[7]

• Comfy bed, AC in the room.
• Horrible service.

“This hotel is a behemoth structure with several towers, which would be fine if it was staffed to operate as such. I called no fewer than 6 times from the airport to ask two simple questions. When I arrived, the room they gave me was not made up. I had to trek all the way back down to remedy. A limp apology was offered. The concierge service was not able to give me cross streets so that I could direct a friend driving there. Any problem presented to them was totally vexing and instead of thorough, anticipatory answers to things as simple as dining questions, you were put on hold for every question. I feel like a basic tenet of service is to provide alternatives any time you have to tell a guest no.”

Mar 28, 2006 by david from keller, texas
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfection, great suite, great view, loved it.
• Okay 1 bad thing is 6.50 for a corona? Plus 18% gratuity for a guy who doesn't know what Jaeger is?

“Beautiful 1 bedroom suite. two balconies, washer or dryer, two showers, jetted bath, amazing view of the Atlantic and down Collins Ave. Pool is huge, beach is a short walk away. This hotel is 15 stars out of 5. Great staff .”

Feb 22, 2006 by Gena from Des Moines
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location.
• Too expensive for what you pay.

“The location is wonderful. For the price we paid, we were surprised to be billed $25 per night for a rollaway bed, $10 per day for wi-fi (it's free in even the cheapest hotels!). The parking was way too much, $24 per day plus tips. Our suite was very clean. It just seems that they want to tack on extra charges for many things that most hotels provide. No hair dryers available. The children's pool was very nice.”

May 12, 2005 by Lori L. from Bethel, Ct
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[9]

• Close enough to south beach and yet far enough away. Easy access to major roadways
• Expensive for what you get.

“My husband and I stayed at the Fontainebleau for 8 days. I have to say it as the worst hotel.”

4 of 4 people found this review helpful.

May 10, 2005 by Jayne U. from N. Ireland
Overall Rating: 2
Cleanliness:[10] • Staff:[2] • Location:[2]

• clean rooms
• unfriendly staff, very impersonal

“breakfast was included in our quote, however, we were issued with coupons which didn't even cover the cost of the buffet breakfast! Each morning we were handed a bill with the remainder of the cost + sales tax + gratuity!! We had to queue to get on the lift every time and when they'd arrive they were full! The pool, which is beautiful, was always crowded with screaming children and it was nearly impossible to find a space to put your sun lounger. As we were foreign we were constantly being hoodwinked by the Haitian taxi drivers who have the contract to lift fares outside this hotel.....BEWARE!!! We would not recommend this hotel.”

1 of 1 people found this review helpful.

Apr 20, 2005 by Erin from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Loved the pools and beach, it is beautiful!
• Service is slow.

“Very fun visit. Beautiful resort with a lot of things for people of all ages. Currently a lot of construction. Highly recommend the trip if you can get a great rate.”

Apr 11, 2005 by Doug from St. Simons Island, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[5] • Location:[8]

• The location of the hotel was very convenient to Miami Beach and the greater Miami area.
• For the price I paid the size of the room and the ameneties of the room and resort were not impressive.

“The room we were given was small with minimum amenities. No hair dryer, microwave or mini refrigerator was included. The room had two basic double beds in tight quarters. This type of room room is what I would expect in a one or two diamond hotel, not a hotel that was marketed as "resort accomodations." The hotel location was excellent. ”

Apr 7, 2005 by Rich from West Long Branch, NJ
Overall Rating: 10
Cleanliness:[5] • Staff:[7] • Location:[9]

• Lobby was gorgeous. Pool and beach facilities were excellent.
• The room cleaning staff was bordering on clueless

“The Fountaine Bleu is a gorgeous hotel with a great location and spectacular pool and beach facilities. The food there was quite good, the dinner buffet was well priced, but breakfast was a little expensive. I take mostly positives from my stay there. However, be aware that the room-cleaning staff is among the worst I've seen. They did a terrible job of cleaning out the coffee mugs and couldn't figure out how to deliver towels on a consistent basis. Despite being on a Non-Smoking floor, the room reeked of cigarettes the first few days we were there. The hotel -- all hotels -- should consider fining smokers who violate the no-smoking rules. Charging $3.00 to use the room safe was laughable. The hotel needs to add high-speed internet access or a wi-fi hot spot.Other than that, we were totally delighted with the hotel, would stay there again and have recommended it to friends.”

Apr 1, 2005 by Cindy from Salt Lake City, UT
Overall Rating: 6
Cleanliness:[5] • Staff:[3] • Location:[7]

• I liked the location.
• Very slow valet parking, unfriendly staff, particularly the maid service, broken closet doors, noisy.

“The hotel was a reasonable choice based on the price and location on a pretty beach, however it was a little dirty, construction was taking place, and the hotel staff was unfriendly at best.”

Mar 23, 2005 by Tracy from Lavergne, TN
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Beautiful setting
• We were placed in a room with a view of the roof.

“The hotel was very nice, looked just like the pictures. When checking in, the clerk commented, then she placed us in a room that was small and no view. Hotel was obviously not full.”

Mar 23, 2005 by Seong from W. Henrietta, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• Great location and great facility
• Concierge was not kind at all

“It was the best Hotel for the price I paid.”

Mar 18, 2005 by Dave from Brandon, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location (on beach!), the boardwalk, beautiful pool!
• the food in the restaurants

“We loved the pool and the location right on Miami beach. Our room was very clean and spacious. My only complaint was the room in the restaurants was not very good and over-priced. Overall I would recommend this hotel and I would definately stay here again.”

Mar 15, 2005 by Sharon from Brooklyn, NY
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[10]

• the staff is nice and the hotel lobby is very nice.
• the room was not cleaned well at all, and alot of noise at night in hall.

“The hotel in general is nice and the location is very good. I was very disappointed in the cleanliness of the room. I think they have to make an extra effort to make sure with the housekeeping about cleaning up all over the room and bathroom.”

Mar 14, 2005 by Liat from Belmont, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• we were very happy about the hotel, we visited it once and last time was much better
• we didn't like that the kids club is close for kids under 5, and we didn't like to pay for the gym

“we think that they did a major progress in the last year and we hope that next year it will be much better. the valet service was excellent as well as the other stuff in the hotel”

Mar 14, 2005 by Raegena from London, KY
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[10]

• lobby entrance
• check-in was not pleasant, they acted like they could not find my reservation and also the couple next to me had the same problem.

“Not really impressed with this hotel. Does not compare to the Eden Roc. View was not good, room was outdated and not as clean as I would like. Check-in was bad...They ask...How did you book? Over the internet?”

Mar 14, 2005 by Ryan from Tallahassee, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Nice location.
• Valet costs much too high 25$

“Nice location on the beach but rather pricey to do anything like park, workout, or eat.”

Mar 10, 2005 by Ellie from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I got more for my money than expected
• nothing bad to say

“very conveniently located, beautiful premises. friendly and accommodating staff. we enjoyed our stay immensely thank you”

Mar 10, 2005 by Mario from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I feel that I got an awesome deal!

“The location was amazing! I enjoyed the short stroll to the beach just east of the building. I look forward to returning to the specific location for my next vacation.”

Mar 9, 2005 by Binyamin from Teaneck, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• great pools for kids.
• staff a little snobby.

“great facilities, but rooms are not resort" quality."”

Mar 9, 2005 by Heather from Tampa, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[8]

• beautiful lobby and pool
• Small rooms, beds not as nice as I thought they would be

“Lovely hotel, but the rooms were lacking in space and comfort. Very few channels on TV, but overall a great hotel...”

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