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Westin Diplomat Resort and Spa 4-star

3555 South Ocean Drive, Hollywood Beach, FL

The 998-room Westin Diplomat Resort and Spa is a sight to behold, rising 39 stories above the Atlantic Ocean.[more]

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User Reviews for Westin Diplomat Resort and Spa, Hollywood

Average User Rating: 9.0
Overall user rating
Cleanliness:[9.5] • Staff:[9.0] • Location:[9.0]
Based on 209 user ratings

Apr 29, 2008 by Patricia from Asbury, NJ
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[10]

  • Great location with wonderful pool and beach.
  • Lobby under construction and double beds and rooms were small.

“We liked the hotel and the location with beach and pool. We called ahead to reserve a room with 2 double beds because we were traveling with an 11 and 13 yr old. When we arrived they gave us a room with 1 king size bed and we ended up having to change the room so much for calling ahead. Double beds were tiny and the room was small and cramped but clean and well decorated.”

Apr 15, 2008 by Steven from Toronto, ON CA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Incredible staff, amazing architecture, fantastic view from rooms, great restaurants.
  • Overpriced water/mini-bar and incidental fees.

“The resort is out of this world. From first class architecture, to the top notch service and hospitality provided by the staff, to the amazing restaurants, this is a first class facility all around. Excellent stay. Would recommend the resort without hesitation.”

Apr 14, 2008 by Marjorie from Seaford, NY
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Beautiful and well maintained. Great staff.
  • They nickel and dime you for everything including lounge chairs at the beach.

“Overall this hotel always meets or exceeds my expectations. From the moment you are checked in and throughout my stay, the staff was wonderful and very accommodating. The rooms were beautiful and they even fulfilled a request for an ocean view balcony.”

Apr 10, 2008 by Gary from Columbus, IN
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[8]

  • Beautiful hotel excellent pool free internet in lobby.
  • The wait for service at Sunday brunch was excessive.

“Excellent hotel. We did not rent a car and took taxis to off property activities.”

Apr 7, 2008 by Jamie from Spotsylvania, VA
Overall Rating: 1 Overall user rating
Cleanliness:[1] • Staff:[9] • Location:[7]

  • Location was OK.
  • Filthy rugs and huge amounts of dust.

“Surly staff, overcharged for everything. Filthy room, failed to deliver on promises. I will never stay there again. Way too expensive for no service.”

Mar 26, 2008 by Jake from Winter Park, FL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Spectacular view and location, clean, great staff.
  • Furniture in the room is showing its age.

“One of the largest hotels in South Florida with over 900 rooms and banquet facilities. Runs like a perfect clock, everyone is helpful and knowledgeable.”

Feb 29, 2008 by Lee from Perris, CA
Overall Rating: 5 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[1]

  • Nice room, ocean view.
  • Way overstaffed, everyone expecting a tip.

“Interesting old fashioned luxury hotel. Out of place, hard to get to from the airport. Never go there again.”

Feb 25, 2008 by Dave from Oaklan, MI
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Great location!
  • High cost of water, coffee beverages. I would purchase off sight next time. Everything else was great!

“Great place to take the family or entertain customers. I will keep this for my little servant for future use. Thanks.”

Feb 16, 2008 by Carolle from White Bear Lake, MN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[8]

  • Relaxing, beautiful, great service.
  • Cost of food a little pricey.

“We had a wonderful and relaxing trip at the Westin. It is a gorgeous hotel and most of the staff was quick to help you out with whatever it was that you needed. In valet parking, provided us with tips on where to dine.”

Feb 11, 2008 by Chaya from Cedarhurst, NY
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Modern, clean, great staff, beautiful pools, fabulous & comfy bed.
  • Nothing.

“Excellent choice.”

Feb 10, 2008 by Valerie from Waterloo, VQ
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Top level hotel, fantastic location and very attentive staff.
  • Nothing.

“This amazing resort faces the ocean and has 2 great swimming pools. The service level is excellent and the staff is very attentive. It is connected to the other hotel with the Golf & Spa. There is a shuttle every 30 min if you want to enjoy the Spa. I would strongly recommend this hotel and hope to come back soon.”

Feb 7, 2008 by Kathy from Fowler, MI
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[7] • Location:[10]

  • The view and the bathroom opening up to the bedroom.
  • The bed was saggy on one side.

“Great!”

Feb 1, 2008 by Danny from Vienna, VA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The location was excellent and it appeared to be newly remodeled. Everything was very nice.
  • Nothing.

“We checked in and requested 2 doubles for 4 as we were staying here pre-cruise with our 2 boys. We were accommodated and given a room with a view of the marina opposite the ocean, which was nice. The hotel was very nice and could very well be rated a 3 star. I have stayed in 3 stars that were not nearly as nice. We had a great trip!”

Jan 30, 2008 by Cori from Valley Cottage, NY
Overall Rating: 9 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[7]

  • On beach with great pool and beach area.
  • A little far from dining and nightlife.

“Beautiful hotel with great beach and pool area, large selection of restaurants. Dining, parking, and renting beach chairs was expensive.”

Jan 28, 2008 by Paul from Edmonton, AB CA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • The level of service and quality.
  • The sheets kept coming out on the bed, leaving us on the mattress. They are too small for the bed.

“I was very impressed and would stay there again in a Heartbeat. I wish we had a few days to enjoy the property.”

Jan 22, 2008 by Fitz from Plantation, FL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[9]

  • Just about everything, the pool, the view, the balcony and a great bathroom.
  • $22 for valet.

“I loved just about everything, the pool, the view, the balcony and a great bathroom. The room was very romantic and I would recommend the Westin Diplomat Resort And Spa to anyone. Keep in mind that valets is $22.”

Jan 8, 2008 by Andy from West Palm Beach, FL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The ocean view.
  • Had to valet, self parking not easily accessible.

“Awesome hotel. One of the best I've stayed at.”

Dec 31, 2007 by Nicole A. from Montreal, QC CA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[6] • Location:[8]

  • I liked the luxury, the decor, the service.
  • They promised me breakfast.

“The best there is!”

Dec 29, 2007 by Kester from New York, NY
Overall Rating: 8 Overall user rating
Cleanliness:[10] • Staff:[7] • Location:[7]

  • Nice golf course. Friendly golf staff. Nice room and view.
  • Shuttle to golf course and spa was unreliable. Hotel front desk staff and manager were very unhelpful in addressing and resolving issue.

“Excellent hotel located on beautiful Hollywood beach. Great views and well furnished hotel room. Quality of service and food in cafe restaurant could be significantly improved. It would be nice if beach walkway extended from Hollywood all the way to hotel and if outside restaurants were more conveniently (i.e., more closely) located. Certain front desk hotel staff isn't up to par for a major resort. Wonderful golf course. Challenging and interesting layout. Very helpful and friendly golf staff. Heads up to troon for managing this location so well.”

Dec 17, 2007 by Darlene from Statesboro, GA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Very friendly staff. Always open doors for you when arriving. Very helpful and knowledgeable about the area.
  • People on our floor were very noisy late at night. Not the hotels fault.

“Was everything that I would expect from a resort? Clean, great beach and pool area, good restaurants and very friendly and helpful staff. Location was great.”

Amenities at Westin Diplomat Resort and Spa, Hollywood

  • 24 Hour Front Desk
  • Beach
  • Business Center
  • Coffee Maker in Room
  • Concierge
  • Fitness Center or Spa
  • Golf
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Meeting/Banquet Facilities
  • Modem Lines in Room
  • No Smoking Rooms/Facilities
  • Parking
  • Pool
  • Restaurant
  • Room Service
  • Shops/Commercial Services
  • Television with Cable
  • Tennis
  • VIP Rooms/Services
Hotel Representatives:

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