Royal Palm

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User Reviews for Royal Palm, Miami

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Nov 23, 2009 by Richard from Calgary,Canada
Overall Rating: 4

• Nothing.
• Poor quality room. Was a 3 star and should be lower.

“Poor quality hotel for the price and expectation.”

Apr 21, 2009 by Sheleda from Springfield,IL
Overall Rating: 6

• When we complained about the room staff gave us a coupon for free breakfast for two.
• Our room was old and out dated. It smelled like mildew and the furniture was horrible.

“This hotel definitely didn't fit the star category. The hotel lobby was nice. They need more staff to help with the front desk because every time we came down there was a long line and the wait was 10-15 minutes. The rooms were average at best (I think we were at the old tower so maybe the other towers are nicer). When we say the room we requested to change but staff told us the hotel was booked. They did give us a coupon for a free breakfast buffet which made me feel a little better. Don't even think you will get to check in before 4 pm. We had to wait right until that time. They also charge a bogus resort fee! Overall I'd say don't waste your time on this one.”

Mar 20, 2009 by Rob from Albany,NY
Overall Rating: 5

• Needs updating, loud guests,
  19 resort fee and $39 valet parking.

“I'm not sure whether this place was great or terrible. I loved taking an afternoon nap in the room with the sliding glass door open. The warm salty ocean breeze was fabulous. It really does need updating though. It was classy about 20 years ago. The rooms show wear and aren't as clean as they should be. However, the location was great. Just a few minute walk to Lincoln Road. Beware of the $19 resort fee as well as $39 for parking unless you find street parking or use the lot next door.”

Feb 11, 2009 by Ed from Boca Raton,FL
Overall Rating: 9

• Location and atmosphere.
• kinda small rooms.

“Great location, and sitting area with coffee bar.”

Sep 13, 2008 by Betty from San Antonio, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[8]

• Nice location. Interesting, cool looking decor.
• NA.

“The hotel was fine - nothing fancy but great location for the money. We were disappointed to have to pay a resort fee each day Drinks at the bar was ridiculously priced. The pool area is not nice. Beach access is nice.”

Sep 2, 2008 by Katie from Hamilton, OH
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[10]

• Liked location and beach access.
• Hotel room was not clean and mattresses were old and worn down.

“Great location, nice pool and great beach access. Rooms were not the greatest, mattress was very old and worn down. Mold all over bathroom ceiling, fixtures in shower were broken down. Overall we stayed one night, room served it's purpose.”

Aug 18, 2008 by Santos from San Francisco, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[9]

• The location was good.
• The rooms smelled bad, the beds also smelled, and the bathrooms were terrible.

“Its great location on South Beach did little to mitigate the total lack of attention given to the bedrooms. We asked two rooms and each smelled of smoke. The mattresses reeked and one shower was unusable as the handle was broken. Both bedrooms had sizeable holes in the sheet-rock giving the rooms an unhealthy slum look. I would never stay at this hotel again and could not recommend it to anyone.”

Aug 11, 2008 by Mari from Philadelphia
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location!
• Astronomical prices in the hotel gift shop and for the hotel food ($12.00 for just a hot dog?). The air conditioning; early checkout time.

“If you want to do SoBe and you are on a budget, this is the hotel for you. It was 3.5 stars. Check-in was a breeze, our room, an oceanfront room with a king size bed and private balcony, was ready and waiting when we arrived at approximately 2pm. The staff was completely accommodating and the room was freshly cleaned and vacuumed. I took a point off for the air conditioning problem, it was not remotely strong enough to combat the 90+ degree heat-- the lobby and common areas were cool, but our room was a tad warm some days, the elevators were always hot, the hallways were always a little warm, etc. According to concierge, the hotel was being closed for a week or two in August to correct the problem. The decor in the room was fun, but definitely not cover material for Better Homes and Gardens. The bathroom was nice and there was ample closet space. We had fresh towels and sheets everyday and our cleaning lady was very nice. The location of the hotel was the absolute best amenity, we were able to walk (and sweat) almost everywhere we wanted to go, from nightclubs to restaurants to shopping (Mango's on Ocean Drive, SoBe Live and Mansion on Washington were GREAT, most of the restaurants on Ocean Drive have happy hours and/or food and drink specials and Walgreen's and CVS are down the street on Lincoln Road. Also, 11th street diner has great food for great prices and Jerry's Deli has the best breakfast). Granted, the resort pales in comparison to the magnificence which is the Loew's hotel just next door. Now that's a real resort, so I had to deduct another point. I have to admit, it was nice to have towels provided, which there were always ample supply, and beach chairs and umbrellas at your disposal. We had a late flight, and checkout was pretty early-- not only did the hotel let us keep our room a little later at no charge, they also stored our luggage until we were ready to go for free. Overall, I went expecting the worst and was pleasantly surprised. You have to have the mentality that this is not a 5 star resort and lower your expectations some and you'll find that it is a cool little spot in a great location. I would probably stay again once they resolve the air conditioning situation, though I would like to stay at the Loews and a little further north on Collins Ave. Oh well, I guess I will have to keep coming back to South Beach. LOLOh Yeah, and do not order from Don Jovani's, they will slip something under your door, the food is awful and it arrives ice cold!”

Aug 4, 2008 by Julie from St Petersbrg, FL
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[7]

• Location.
• Cleanliness.

“This hotel was disappointing. I was traveling with my family and the hotel could have been much cleaner. The lobby was ok but the rooms needed a good cleaning and a paint job. The smell of cover up spray was very strong.”

Jul 14, 2008 by Colleen from Tampa, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• The hotel was close to all the shops and restaurants on south beach.
• They did not change the sheets between me and the guest before me in the room.

“This was a horrible experience. I got into bed and there was already sand in it. They had not changed the sheets from the previous guest. I called the front desk and asked for the manager. The front desk told me that the manager was busy and would call right back. (They never called.) The housekeeping manager showed up with a maid. When I explained the situation- he told me they did not offer turn down service (I had not asked about that nor had I been in the bed prior) I told him this. He had the maid, remake the bed in front of me (without changing the sheets) he had to tell her to change the sheets. It seems to me that they do not change sheets between guests. This hotel was disgusting!”

Jun 3, 2008 by William from Salina, KS
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[10]

• Liked the location and view from the room.
• Room decor out of date, bathroom out of date.

“For the price, the hotel is overrated. The decor is old and fixtures are out of date. They force you to use valet parking and the bell man. Also, that charge you a additional fee for resort fee.”

May 26, 2008 by Matt from Marietta, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[9]

• I liked the location of this hotel, and the common areas were nice.
• Rooms left a little something to be desired.

“We booked here for one night post-cruise. And overall I'm glad we did and I liked the location. But I am glad that we only had one night there. When we first got to the hotel it looked really nice. The lobby was pretty nice and you could tell that it had been around a while, but was still kept up. That was until we got to our room. They said when we got there they had a 'poolside suite' that was available and we could go ahead and take that one, which at the time sounded good to me. This 'suite' was in a separate part of the hotel and was more of a motel style with doors on the outside. We thought it was weird when we had to go around the gift shop and down a little hallway to get to our elevator. The room was kind of dingy looking, a couple of mold spots in the bathroom and an unexplained puddle on the floor. Looking out our window we had a lovely view of the dumpsters and the term 'poolside' was used rather liberally as while it was on the side of the pool, you couldn't even see the pool unless you walked outside and walked down to the end. The final straw for us in this room was when my wife went to take a shower and the tub was not draining. Luckily they gave us another room on the nicer side of the hotel on the 14th floor. This room was much better, almost like we were staying in a completely different hotel. My only other complaint has to do with our neighbors from that night. These girls came in late from a night out and were slamming doors and talking loudly at 4 in the morning. Very inconsiderate of anyone around them. All in all, it was a great location and while I wasn't particularly crazy about the 'resort fee' it was nice to have wireless internet and guaranteed beach chairs on South Beach.”

May 15, 2008 by Jay H. from Chevy Chase, MD
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[10]

• Location.
• The room was run down, the bolt lock had broken, the toilet wasn't working and it looked like it had been neglected for months.

“Excellent location but poor quality rooms.”

May 14, 2008 by Mark from Shaker Heights, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great beach access, great location, good bed.
• Furniture was old and worn, but clean & serviceable.

“A very attractive hotel, less than 1 block from the Art Deco district. While info shows it as one block away from the beach, in fact it is right on the beach, just behind the sand dunes. It appears that every room has a pleasant ocean view from their balcony, the length of the hotel is perpendicular to the beach, so when you step out onto the balcony you can see the ocean quite well. The furnishings of the room were rather out of date and worn, but the bed/mattress were very comfortable. The public areas of the hotel are extremely nice. It is a very short walk (probably less than 1/2 block) to the Art Deco district with all the restaurants, etc. available there, and 1 or 2 blocks to the Lincoln Blvd outdoor mall area, so we did not eat at the hotel or visit the bar. The location of the hotel would be hard to beat (the Ritz-Carlton is nearby). We found the staff to be pleasant and helpful. The valet/greeter took the time to discuss parking options and recommended a public garage 1/2 block away that would save us about $20/day vs. the Valet Parking. When we wanted some beach towels at 10:00 p.m. so we could lie on the beach to listen to the surf and look at the stars, the front desk immediately had some brought to us.”

May 6, 2008 by Jose from Milton, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The pool area was great and the hotel was right at the beach.
• The carpeting in the room was not clean.

“I would say that the room is a 2-star but the facilities are definitely 3-star. Most non-chain hotels charge a resort fee and I expected that from the reviews. The location is fantastic and the staff was very helpful. I arrived in the morning and they pre-checked me in, left my bags with the concierge and changed my room to include a sofa-bed when they saw I had children.”

May 4, 2008 by Gary from Orem, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The $19 resort fee.

“We were very pleased with the hotel staff, location and rooms that overlooked South Beach.”

May 3, 2008 by Lori from Orland Park, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[10]

• Location (on the beach) and our view of the ocean.
• In need of updating (paint, chipped furniture). Excessive resort fee.

“Room was clean and neutral, but in need of a coat of paint and some renovation (chips and scratches on furniture, cracked sink basin). Our room opened onto a skinny balcony that had a sideways (but clear) view of the beach and ocean. Location was excellent (on beach, nice French bakery and Walgreen's 1 block N on Collins).”

Apr 30, 2008 by Denise from Berwick, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The pool and beach. Rooms were beautiful.
• Staff could have been nicer. Valet parking was too much $.

“It was our favorite room/hotel of the trip. Awesome view, room, pool, beach, etc. We didn't eat there, but everything seemed great. Also great drinks at the pool bar!”

Apr 30, 2008 by Diane from Glenmoore, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Beach access. Pool was very nice. Rooms were large.
• Stained carpets. Hard to understand phone staff. Literature explaining amenities.

“Pool and beach access were great. Staff friendly. The rooms were large and clean, however, spoiled by the very stained carpets.”

Apr 28, 2008 by Mindy G. from Tacoma, WA
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[8]

• Close to the beach.
• Too much to fit into 20 words.

“When we got our rooms they were not the two bed rooms we ordered and confirmed twice with the hotel, two weeks before and two days before we got there. The room was old and dirty with stained carpet and broken furniture and only 1 bed in each room. We complained and they moved us to a re-modeled room but it still had only one bed. I was not impressed with this hotel or their staff.”

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Amenities at Royal Palm, Miami

24 Hour Front Desk Babysitting/Child Services Business Center Concierge Express Checkout Fitness Center or Spa Handicapped Rooms/Facilities Meeting/Banquet Facilities

No Smoking Rooms/Facilities Parking Pets Allowed Pool Room Service Safe Deposit Box Shops/Commercial Services

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