Wyndham Grand Bay Coconut Grove

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User Reviews for Wyndham Grand Bay Coconut Grove, Miami

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May 5, 2008 by David from Bedford, MA
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[3]

• Nothing, horrible experience.
• Bathroom dirty, bedroom dirty, hotel dirty.

“Don't stay here, go someplace else!”

Mar 31, 2008 by Joann from Northridge, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[8]

• Absolutely nothing.
• Rooms very old, check in policy.

“Very dated hotel, food from room service was awful, response worse. We could not contact valet or front desk from room, phone kept ringing, could not check in until after 8:30 pm due to airline cancellations, room held for pilots and flight attendants, I got a smoking room. After complaining about wait then had to move next day due to roaches, unclean bathroom & badly made bed.”

Mar 27, 2008 by Jon from Milwaukee, WI
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[10]

• Location, bedding, balcony.
• $24 per night parking. We left after 3 nights for another lot.

“This was at one time clearly a 5 star chain hotel which was sold to a private company and shows some wear. The refrigerator didn't work, requiring us to stock it with ice and use it as an icebox, which leaked. We received a call in the middle of the night from the "desk clerk" asking us for an imprint of our credit card, which they already had.”

Mar 25, 2008 by Lynn from Killingworth, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Large room. Beautiful balcony. View of harbor.
• Old TV.

“I loved Grand Bay Miami. I was on a business trip, and my husband accompanied me. The room was large and extremely comfortable. Our balcony overlooked Miami harbor. The hotel has an "old world" feeling, while having all modern conveniences. Our only complaint was a small and old TV, but we were not there to watch TV. I would definitely stay there again.”

Mar 20, 2008 by Carmela from Buhler, KS
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• I didn't like anything about it.
• It was very dirty. The staff was rude and the parking was expensive. The pillows were flat and dirty. The sheets were thin and old looking.

“This hotel was run down. Our flight was in at 2a.m. when we arrived to the hotel the clerk was very rude. He said why do you want to check in now? It's in the middle of the night. We told him we didn't plan this but our flight was delayed by several hours. He kept looking at his watch and said he had to call his supervisor. So after a long day of flying we had to wait in the lobby for 30 minutes until the supervisor came to check us in. Then we were informed it would cost $27 a day to park our rental car. Our rooms were dirty. Mold and hair was in the shower and bathroom tile. Our sheets were thin and worn. The pillows were completely flat. They looked like they were from a trash can. When I sat on the coach it smelled like onions, I looked down and lettuce was coming up from underneath the cushion. I brushed it on the floor and it was still there after the maid service came in, they obviously didn't vacuumed.”

Mar 20, 2008 by Oscar from Orlando, FL
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[7]

• NOTHING....well maybe the location only.
• Staff people were mean!

“Since we got to the hotel, he staff guy wasn't friendly at all....he answered to our petition in a mean way....and every single time we needed assistance from front office, they all were mean in their way of talking to us....NOT RECOMMENDED AT ALL!”

Mar 13, 2008 by Les from Scottsdale, AZ
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• Location.
• Was not as clean/fresh as Im used to.

“Hotel is in nice location but needs to be freshened up. Looks/feels worn/dated.”

Mar 9, 2008 by Jesus from Chicago, IL
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[8]

• Location.
• Staff, no ice machines, forced to pay valet, delays.

“First we had to deal with a very unfriendly staff, then endless delays to get our room, we ran into many guest with same experience. Our only pleasant experience was a very friendly manager that after long delays upgraded us to a suite. This was nice but the suite was a bit dirty, must have been top rate suite in the 80's but not one thing has been upgrade.”

Feb 24, 2008 by Donna from Tampa, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Area it is located is great.
• Everything but area.

“I am very unhappy with our stay. From start to finish, unclean, rude and food was garbage.”

Dec 18, 2007 by Ted from North Vancouver, BC CA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[7]

• Good public amenities and outside appearance.
• They did not have the room ready to occupy until 6:15 pm, had to wait 3 hours to get into room!

“This was a 4 star hotel 20 years ago, it needs new carpets, paint, room decor and upgrades to bathroom.”

Dec 6, 2007 by Wally from Panama City Beach, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Nice staff. Good view. Walking distance to everything.
• 24 dollars per day to park.

“Hope to stay there again. Only con is the parking fee of $24/day.”

Dec 4, 2007 by Dave from Palm Coast, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very courteous staff.
• Loud music from the lounge.

“It was a very nice place & the staff was courteous, friendly and very professional. I had an issue with the loud music from the lounge on Wednesday night that we could hear in our room until 11:30 pm. On Thursday night, someone kept yelling in the hall & waking me up. Hotel security was unable to find the offender; hence they kept waking me up. In general I would say it as a very nice place which could stand an updating & except for the 2 issues mentioned, it's a very nice place.”

Dec 3, 2007 by Jason from Frisco, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[9]

• Location.
• Nothing worded. TV, iron, coffee maker.

“This hotel has a desk check in. You walk up to a business desk where the hotel clerk is sitting down. Very slow check-in. Unusual process. Slow process. Everyone at check-in seemed young and inexperienced. Nice appearance at the main gate. Not so nice once you get to the room.”

Oct 9, 2007 by Angela from Jacksonville, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Dirty /old/no one spoke English.

“I have pictures you would not believe, it is dirty and old. The staff could not speak English; I would love to send you the pictures.”

Oct 7, 2007 by Ellen from Point Pleasant, NJ
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[9]

• The staff was friendly and once they knew we were unhappy they did what they could to make things better.
• Check in was late! 4:00, but we didn't get into our room until 6:00.

“We would not stay here again, unless it was free!”

Oct 4, 2007 by Eric from N Palm Bch, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lovely and clean hotel in a great location.
• Valet parking only at a charge of $25 per day! This was a huge negative.

“Lovely and clean hotel in a great location. Wish I could have stayed longer! And the chart house is right across the street, on the water. Good to know.”

Sep 27, 2007 by Joel from Hialeah, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[10]

• Lobby/room service.
• Old looking room.

“Ok for short stay.”

Aug 27, 2007 by Bernie from La Mesa, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“Not good.”

Aug 23, 2007 by Linda from Orlando, FL
Overall Rating: 5
Cleanliness:[1] • Staff:[7] • Location:[9]

• Once wonderful; great location; nice room size; love the bay view from balconies.
• Needs refurbishing; bathroom not clean, found cracker on bathroom floor; grunge; parking is $24-- too high for the area.

“This was once a lovely place to stay; we have stayed there many times over twenty years. The location is great. The rooms' appointments were once beautiful but have not been replaced in years and are now worn and grimy. Cleanliness is not a priority. I still love looking at the bay from the balcony.”

1 of 1 people found this review helpful.

Aug 23, 2007 by Jerome from Burlington, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Friendly and extremely clean.
• Valet parking only.

“Great hotel. Only thing I did not like was the valet parking. If I had known the price of the parking I would have negotiated lower.”

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