Holiday Inn Express Miami Lakes

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User Reviews for Holiday Inn Express Miami Lakes, Hialeah

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May 29, 2008 by Vivian from Brooksville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was excellent and they even had baked cookies. So good at the front desk. Girl at front desk was absolutely fantastic and very observant.
• There was nothing we did not like.

“Not only was everything clean and fresh, the employees always had smiles on their faces but the room that had breakfast everyday also had several flat screen TVs. The breakfast food was great and different every morning. It was hot always.”

Apr 6, 2006 by Vangie from Lakeside, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[2] • Location:[8]

• My second stay was better with friendlier staff!!
• My request was changed by a unfriendly night staff!!

“I hope the hotel does not change your request, specially when you get to the hotel late with big time change and with children!!! My second stay was so much nicer. I requested a crib and received it!!! Staff friendliness goes a long way.”

Mar 14, 2006 by Chandra from Edison, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The service and breakfast was good.
• Road noise, Wireless internet did not work.

“1) Good Service 2) Clean rooms 3) Breakfast was the best 4) Has Laundry, Gym, pool 5) Easy access to free ways. 6) Free internet via wireless never worked for me. Reception had no clue. 7) Some road noise from the SR-826.”

Feb 27, 2006 by Jodi from York, PA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[1]

• Breakfast.
• The room was small and too far away from most beach attractions.

“The only bright spot was the breakfast buffet. Thank God, we only slept, showered and ate breakfast here! The bathroom was moldy and everything about the room was cramped. We even went without electricity for 15 hours, for which we never heard the slightest apology or were compensated in any way. I feel sorry for the good people who worked at the hotel and anyone who chooses to stay here for more than a quick night's sleep.”

Feb 16, 2006 by Eugene from St. Petersburg, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was okay, not great.
• I paid for a single room, king bed, and non-smoking but was offered a room with two beds.

“Hotel staff was fine; however, staff could not cash travelers checks. Quite disappointing.”

Feb 9, 2006 by Hector from Glenn Ellyn, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was friendly, breakfast was terrific and clean room.
• First floor window view and parking lot.

“Hotel was great. Breakfast was terrific. Staff was very friendly. Hotel was all booked so there was no alternative but to take a room on the first floor, which I do not personally like. Staff was wonderful. ”

Feb 9, 2006 by Tony from Columbia, SC
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[4]

• After an initial bump in the road, the staff tried to be accommodating.
• The staff was disorganized, not very forthcoming with what was causing the delay at check in at 3 PM.

“The hotel is not in a user friendly location. It has been remodeled and the rooms are relatively clean. However, the staff seemed inexperienced with customer service and were stumbling all over each other behind the registration desk which caused delays at check in. They also would not accommodate an early check in and were still late checking customers in after the 3 PM check in time.”

Feb 8, 2006 by Hector from Laredo, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location.

“Great location, comfortable, and friendly!”

Jan 16, 2006 by Jim from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and neat. 24 hr security.
• Need more electrical outlets.

“Excellent for the price.”

Jan 9, 2006 by Jim from Bangor, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The hotel was clean and well equipped. They offered excellent breakfast choices at no additional charge.
• No complaints. The hotel was well worth the rate paid

“The hotel had clean, well-appointed rooms. The staff was helpful and courteous. The free breakfast and the eating area in which it was provided were the best I have encountered at any hotel.”

Jan 3, 2006 by Daniel from Apo, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[1] • Location:[10]

• Room size.
• Front desk staff not helpful.

“N/A”