The Westin Resort Hilton Head Island

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User Reviews for The Westin Resort Hilton Head Island, Hilton Head Island

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Oct 16, 2009 by Brian from Albany,NY
Overall Rating: 9

• Great hotel, beautiful grounds and location.
• Housekeeping is understaffed.

“Great hotel, I love this hotel!”

Oct 15, 2009 by Neil from Atlanta,GA
Overall Rating: 7

• Nice beach and pool area.
• A little worn out, carpet stains, and the beds were a little hard.

“With some cosmetic improvements that is paint, new carpet, flat screen TV's. This would be a 5 star resort property.”

Oct 4, 2009 by Susie from Evans,GA
Overall Rating: 10

• Its beautiful.
• Nothing.

“Staff and everyone was great,
first visit back in about 3 years,
hope the economy picks up so we can enjoy more weeks.”

Sep 10, 2009 by Colette from Statesboro,GA
Overall Rating: 3

• Location was very convenient to shopping and beach.
• Charged $16/day for things we thought were included!

“Very disappointed with the cleanliness of this "resort" Filthy ice machine room that had broken tile on the floor and mold! Rooms were worn and not cleaned well. Pools had gunk built up along sides. Pool deck was a hazard if you didn't have flip flops or water shoes (nails sticking up, splinters from wood and HOT).”

Sep 10, 2009 by D Todd from Raleigh,NC
Overall Rating: 8

• Great beach location.

“Great beach location and nice hotel.”

Sep 8, 2009 by Katherine from Nashville,TN
Overall Rating: 10

• Loved the proximaty to the pool, beach, area of town. I LOVED our trip to HHI, and subsequently, love the Westin too.
• There was a cockroach in the lobby when we checked in, wish the room had a mini fridge and blowdryer.

“The hotel was clean and friendly. Everyone working there had accents, and were so professional and friendly. Our atrium balcony overlooked the pools and we could see the ocean. A live band played every evening beach tunes. This resort exudes VACATION. It was very nice.”

Aug 28, 2009 by Allie from Salisbury,NC
Overall Rating: 8

• Rooms very clean; pools are nice.

“Views for the beach are not that great, notice the shape of the hotel. You are very far from the ocean itself, even with oceanview room in some cases. Pool service was great, staff very friendly. I probably prefer the marriott in this resort catagory, however, the Westin was a nice stay. Check out is 12:00, liked having the extra hour on Sunday to enjoy the beach before we had to leave.”

Aug 9, 2009 by Nancy from Jonesboro,GA
Overall Rating: 7

• Beach.
• Disconnected service.

“Hotel location is good on the beach, but you have to drive to get to any good restaurants or shopping. I was disappointed in the service. While a very international staff, the sincerity of service wasn't there because of a disconnect with language. One server at the restaurant didn't know how to spell or order the simple 4 white wines on the menu. My discover credit card got compromised while at the hotel (from something in Atlanta weeks ago) and when explaining this to the front desk, she couldn't have cared less. The concierge wasn't very warm or enthusiastic.”

Jul 23, 2009 by Beth from Decker,IN
Overall Rating: 9

• beach access was great, staff was very helpful & friendly
• room was outdated & no access to a fridge in room

“we were very pleased withour stay only complaints were that the rooms are a little oudated & no frige in the room for childrens juice & snacks”

Jun 30, 2009 by John from Houston,TX
Overall Rating: 1

• Lousy layout, had to walk a mile to get to room.

“If you are there for family, not a bad place. Business just keep on going, charged an extra resort fee. Dirty and sandy from all the kids. Business center wiring was all torn up and the staff was not necessarily helpful or courteous”

Jun 24, 2009 by Linda from Jax Beach,FL
Overall Rating: 8

• Loved staying on the beach.
• The pool was dirty.

“The hotel was very nice. The girl at the check in desk was difficult to understand. Most of the other staff were nice and friendly. The rooms are a very nice size. It was basically pretty clean. A few carpet stains, broken curtain. Unfortunately, there were bugs in the room. Spiders and roaches. Stay would have been much nicer without the bugs. The outdoor pool area was nice. The pool started looking dirty after a couple of days though. Needs to be cleaned more frequently.”

Jun 22, 2009 by Deanne from Evans,GA
Overall Rating: 10

• The Westin was very clean and the atmosphere was great.

“The Westin was a wonderful place to lay our heads at night. It was very clean, the hotel staff was nice and the atmosphere was priceless. We only wish that we could have stayed a few more days. Having a microwave and refrigerator in the room would have been nice.”

Jun 16, 2009 by Jill from Glen Carbon,IL
Overall Rating: 6

• The valets, housekeepers, waiters and Batista's were wonderful! Customer service to the max! Very friendly!
• Room was in disrepair, water damage, peeling paint, front desk staff was not helpful, had to call three times before phone was answered.

“This location was not at all up to the standards I expect from a Westin very disappointing. There was paint peeling on the ceilings and obvious water damage in the room. The room furnishings were very dated and in poor condition. The front desk staff was not helpful, but all other staff was wonderful. The outside amenities were very nice, and did make the visit much better.”

Jun 10, 2009 by Larry from Savannah,GA
Overall Rating: 7

• Location, pool and other available features.
• They added a $16 per night resort fee.

“Beautiful hotel with nice features,
they charged us $16 per night resort fee.”

Apr 21, 2009 by Gary from Romulus,NY
Overall Rating: 8

“The Hotel was little outdated the workout room was nice and one outdoor pool was heated but the larger pool was not.”

Apr 19, 2009 by Brad from Hilliard,OH
Overall Rating: 10

• Beautiful location right on the beach; lots to offer in the area for families.
• Nothing.

“We very much enjoyed our stay at this Westin. We have come to appreciate Westin quality - have stayed in several. This was not the nicest and not the worst, but overall, the people were friendly, the room was clean and comfortable, and the location was amazing. There are three pools at this property - one indoor, one heated outdoor, and one not heated outdoor. Since it was around 72 degrees the few days we were there, we stuck to the heated outside and indoor. No complaints. Would have loved the third to be heated as well - it would have kept the others from getting a little crowded, but at least there was an option for both in and out. Kids had a blast swimming. Plenty of room for the kids to play. Beach chairs appeared to be for rent, but really, we just laid down a towel and claimed a spot. I could see where a beach chair would have been nice and have stayed where they are free and widely available. Restaurant was expensive, but the food was decent the one time we went. All restaurants are expensive in Hilton Head, really, but we like to eat at a variety of places so we only ate on site once. Lobby area is beautiful, room hallways are nicely decorated. All in all, it was a great stay, I would not hesitate to go back. Wish we had more time.”

Apr 15, 2009 by Maria from Anderson,SC
Overall Rating: 7

“Room had spider webs behind the bed headboard. Old spider webs were on the balcony. Room service, breakfast was cold. Coffee bar was empty on Saturday and not everyone paid. The beach was beautiful and the weather was prefect.”

Apr 11, 2009 by Elaine from Winston,GA
Overall Rating: 10

• I loved the amenities and friendly staff.
• I did not like the burn stains on the carpet in our room

“Overall, we were very pleased with our hotel room. The room was very clean (except for the burn stains on our room's carpet-probably hair iron burns). We loved the hot tub, pool, and access to the beach. The towels at the pool for guests to use was nice.”

Apr 11, 2009 by Danielle from Duluth,GA
Overall Rating: 6

• The inside pool area was filthy! Several things in our room were broken. Air conditioning, safe, stock bar, etc.

“This hotel has really gone downhill. The grounds, especially pool areas, need to be maintained much more frequently. Had to slam the sliding glass door for the air conditioning to come on. For a Westin, it was really bad.”

Apr 10, 2009 by John from Simpsonville,SC
Overall Rating: 8

• Nice facilities.
• The surprise resort service charge. The indoor pool was too murky.

“Very nice hotel with very good facilities. Ideal location for that part of the island.”

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Amenities at The Westin Resort Hilton Head Island, Hilton Head Island

24 Hour Front Desk Bar/Lounge Beach Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services

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