The Westin Resort Hilton Head Island

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User Reviews for The Westin Resort Hilton Head Island, Hilton Head Island

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Apr 15, 2008 by Karl from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The courtyard is very nice, bike rentals on site.
• The hidden $14 resort fee.

“You can rent bikes at the health club. You can walk about a mile North to the end of the island to catch the sunrise. The courtyard is pleasant to look at. The room is a nice size with a nice balcony. The balcony would have been perfect if it had better furniture. The refrigerator was only for the $5 waters and drinks. No microwave. Both of these were disappointments for a resort. One thing bothered me and other people when we were checking out. There was no prior notice of a $14 + $1.20 tax daily Resort Fee. I only had one night but the principle of it bothered me. For the other folks, it added up to a nice amount and each person was unaware of this charge until they checked out. I asked what this fee was for and was told that it was for the pool and health club. I thought that these things were part of the room charges. I felt this fee should have been included in the room charge. I would recommend staying here.”

Apr 5, 2008 by Jean from San Clemente
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[10]

• Great location and lots of kids activities.
• Cleanliness issues, paper thin walls.

“This could be a great hotel. It has a fantastic location on the beach, a nice pool and lots of activities for kids. Unfortunately, the quality of the rooms leaves a lot to be desired. Our room was fairly spacious but the carpet was spotted and stained, walls were dirty and scratched up (we even had a piece of gum stuck to the wall next to one of the beds.) The bathrooms are aging and we had mildew in our shower but even worse, and impossible to fix, is that the walls of the rooms are paper thin. We could hear every word that our neighbors said and everything that was said by passersby in the hallways. We asked to be moved but were told the hotel was sold out. After we inquired about canceling our remaining stay, a larger room opened up (at a premium of course).”

Jan 19, 2008 by Gene from Roslyn Heights, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Luxury!
• It was off-season and very little people and excitement.

“We were familiar with this hotel when we visited Hilton Head Island a few years ago but never stayed there overnight. We were looking for the opportunity to stay there but could not afford it.”

Nov 4, 2007 by Pam from Edwardsville, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beach front.
• Had to take cab every place $.

“Overall this was a nice place to stay. I was very disappointed that a shuttle was not available to get to other parts of the island. To go out to dinner, It cost $48 for cab fare alone. The beach was nice. I don't play golf so I don't know about the course.”

Oct 11, 2007 by Jim from Fairfax, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Pool area well designed and landscaped.
• Pool bar recessed and does not include seats at bar or allow view of ocean.

“Overall, a nice hotel but further out from the main drag of Hilton head than I expected. Too few outdoor parking spaces, especially when hosting an event (i.e. wedding). Elevators need remodeling as they have an old and tired look/feel. Some rooms quite a distance from the lobby. Lobby area nice and a daily 5-7 p.m. Happy hour with good drink prices and indoor putting surface a good touch. Save for the elevators a well maintained property.”

Sep 24, 2007 by Al from Macon, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Safety & security.
• Needs remodeling.

“Good location - needs upgrades to rooms and plumbing.”

Sep 17, 2007 by Mark from Carlisle, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The resort setting was beautiful and very relaxing.
• The in-room HVAC was not accurate.

“This hotel is ideally situated for those looking for a leisurely stay. The grounds and surrounding areas are very attractive. The hotel was very well maintained and the staff was very friendly. The rooms were clean but they are starting to show their age.”

Aug 26, 2007 by Tara from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was great.
• The extra charge for hotel service of 12.00 per night.

“Everything about this hotel was fabulous. The bell hop gave our son a gift for his birthday, the hotel sent 4 cupcakes on a plate that said happy birthday, and the concierge recommended a nice place to eat and gave coupons for miniature golf. The music at the pool in the afternoon was great.”

Aug 4, 2007 by Cindy from Aiken, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Soft bed sheets and blankets. Right on the beach. Very nice hotel service people at the hotel.
• Very nice no negative.

“Clean soft sheets and blankets and pillows. The bed felt so nice. Also, there was under hotel parking with an elevator for easy access to our hotel room and very easy access to the beach. Pool area was spread out and very private.”

Jul 28, 2007 by Hector from Orange Park, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great resort, location and facilities.
• Our room was close to elevators. Children were very noisy late pm, early am disturbing our sleep.

“Great resort - will go back. Kids were too noisy between 11pm-4am throughout the floor, Service at Carolina cafe-casual restaurant was average. I would expect better service from a place that charges $9 for drinks and $25-40 for entries. Eat outside hotel if you can. Go when kids are in school, not on vacation.”

Jul 25, 2007 by Kelly from Columbia, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The grounds were very nice.
• Late check in time  4 p.m.

“Overall this hotel was very nice. Condition of some items in the room - like the frayed carpeting and shower condition. The hotel grounds and facilities were very well maintained. The hotel restaurant we ate at, Turtles was great.”

Jul 21, 2007 by R.J. from Cleveland, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Oceanfront location.
• Room could have been a little nicer.

“The room could have been a little nicer. I stayed here 2 years ago and the room was great. This time it was average. Overall , the total experience was above average.”

Jul 12, 2007 by Lisa from Bristol, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• I can not think of think of one thing we were unhappy with.

“This resort was amazing. Everything from the staff, the beauty, location, and the restaurants was excellent! The entire family picked this resort as an all time favorite.”

Jul 11, 2007 by Mark from Lithonia, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• It allowed pets to come on the trip and stay in the room.
• Nothing bad to say about the hotel.

“It is very family and kids oriented. I loved the heavenly feel that the rooms had. I have stayed here 5 times and would go back again and again.”

Jul 10, 2007 by Robert from Mattthews, NC
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[6]

• Numerous pools & recreational facilities.
• Facilities over crowded showing some age. Hidden surcharges not disclosed until checkout.

“The hotel had a nice location and many amenities (however it was impossible to find a chair at any of the four pools or sundecks. The rooms were small but sufficient, clean but aging.”

Jul 9, 2007 by Ron from Mount Sterling, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Beautiful grounds and landscape.
• Could not provide us with a microwave because we were not priority guests.

“We found the Westin a very nice hotel from the rooms to the pool area to the beach. For the most part the staff was very friendly and helpful. The day we checked in the room wasn't ready so when we came back the front desk manager gave us complimentary dinner for all four of us at the Carolina Cafe. That was a very nice touch.”

Jul 8, 2007 by David from Canton, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location and access to the beach, Pool area and towel service was good.
• The room was small, fixtures and carpet needs updating.

“Overall a decent property, the rooms appear to need updating. The hallways were always really warm like the A/C wasn't working. Great location, nice pool area, nice gym and bike rental on site. Would recommend it to friends and families but as I mentioned the rooms were on the small side and need updating.”

Jul 8, 2007 by Patrick from Colorado Springs, CO
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location.
• Poor housekeeping very poor maintenance staff.

“I would not recommend this resort. We were treated poorly when we had issues with the safety of the room. The fire sprinkler was wrapped in tape and could not have functioned in a fire. The security bar for the patio door was completely broken. We then tried to contact the front desk and the phone was not working. The tub was filthy and the linens were torn. We lost a day of our vacation trying to get another room at the resort and seemed to get the run around from the hotel staff.”

Jul 8, 2007 by Michelle from Linden, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful resort, helpful friendly staff.
• Not enough lounge chairs in pool area.

“Great resort with beautiful grounds. Always found the staff to be helpful and friendly. Choice of restaurants on premises and 3 pools. Directly on beautiful stretch of beach. Loved it!”

Jul 8, 2007 by Valerie from Lawrenceville, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Wonderful bed.
• Overall, hotel was inconsistent.

“Clearly this is an older hotel that has been redone recently, although not very well. You can see the old wallpaper as the new peals at the corners. The air conditioner vents "banged" from the pressure of the air every time it came on, making it impossible to sleep. Maid service was friendly, as was all the staff, but inconsistent. We had reserved 2 rooms and when we arrived, neither television worked and the air conditioner in one room only blew warm air. Upon reporting this problem, some arrived immediately to fix the air conditioner and we were told every day that someone would be in to fix the televisions, but they were still not working when we checked out.”

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Amenities at The Westin Resort Hilton Head Island, Hilton Head Island

24 Hour Front Desk Bar/Lounge Beach Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services