Residence Inn Hilton Head

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User Reviews for Residence Inn Hilton Head, Hilton Head Island

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Jun 25, 2009 by Kim from Claymont,DE
Overall Rating: 9

• Spacious rooms, great pool.
• No restaurant.

“Staff was friendly and accommodating. Rooms are recently updated and very spacious. Decent continental breakfast. Lovely pool grounds. An on-site restaurant would make it perfect.”

Oct 18, 2008 by Greg
Overall Rating: 10

• The grounds surrounding the hotel are attractive in a naturalist sense.
• It hotel could use some attention to detailed fixtures and touch up maintenance.

“Upon entering the hotel grounds I was greeted by live oaks, palmettos and a fat raccoon on his evening forage for food. At the hotel I found the front entrance to be well lit and clean. The auditors on duty were friendly and east to talk to with good senses of humor. They informed me of the complimentary continental breakfast which lasted from 6:30 to 9:00 am.
”

Oct 1, 2008 by Donna
Overall Rating: 8

• Staff answered every question with a smile. They really enjoy every guest.
• Can't think of anything I didn't like.

“Hotel would be great for a family. Complete kitchen.”

Sep 9, 2008 by Joyce from West Chester, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free internet access and free breakfast. They also have a nice pool area.
• The rooms look like they require remodeling. The loft bedroom was noisy.

“The hotel was clean and in a good location. The rooms need to be remodeled. The loft bedroom I felt was noisy. The lobby area was attractive and they served a nice free breakfast in the morning.”

Sep 3, 2008 by Sandy from North Augusta, SC
Overall Rating: 1
Cleanliness:[9] • Staff:[8] • Location:[10]

• Comfortable bed.
• I slept in a kitchen to the sound of barking dogs in next room.

“The room was mostly kitchen. Half of the bed is in the kitchen so when you wake up, you see a stove. Other guests had barking dogs which was annoying and we were awakened early in the morning by the hotel staff asking us to complete a survey.”

Sep 2, 2008 by shannon
Overall Rating: 8

• Great.
• Water bugs.

“The hotel was overall great.”

Sep 2, 2008 by Shawn from Powder Springs, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[5]

• Nothing.
• Everything.

“The room was old and felt dirty even though it looked clean.”

Aug 4, 2008 by John from Chapin, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very good breakfast.
• Maintenance of room/hotel.

“We have stayed here for 7-8 years. Good location; near a lot of activities and food. Very good breakfast. Good laundry facilities on site. Pool is adequate. Rooms need some attention on the maintenance side (wallpaper tears; broken handle in bathroom). However, considering the price, the hotel is a very good for a family.”

Jul 28, 2008 by Mike from Richmond, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very helpful and friendly!
• Pool area was not always clean, and basketball tennis facility was not working.

“We enjoyed staying here! The staff was knowledgeable and friendly, plus they are located in a very central area that made you feel secluded while being close to island activities! The room was nice and had plenty of space. They have a very nice full breakfast in the morning! The basketball facility was broken (how easy is it to replace a rim). We wished that they would have sprayed the pool area off.”

Jul 22, 2008 by Tracy from Clearwater, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The continental breakfast was great. The kids loved it.
• The bathroom was really small but that wasn't even worth complaining about.

“This hotel met our expectations above and beyond. The area was clean, relaxing and perfect for relaxing. The continental breakfast was great with many choices including home made waffles. The staff there was always pleasant and helpful. We would definitely stay there again.”

Jul 21, 2008 by Dianne from Mableton, GA
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[5]

• The staff was friendly.
• The rooms were not clean. There was not a hot breakfast as described on the internet.

“This hotel was not the worst stay, but it was not what was expected from the description on the internet. The only thing hot about the breakfast was the coffee, and it was lukewarm. The hotel was overpriced for what was offered. The bed were really low and the bed linens were torn. I had a roach in my room, but I only saw one. My family will not stay here again unless there are some major renovations to this place. The exercise facility was a joke. Four machines and two didn't work; not to mention how small the room is. The rooms are really old and are in need of a complete makeover. The rooms smelled horrible. I went out an purchased room deodorizers to keep the smell down. This hotel could be a semi-nice place if someone would put some time, work and money into upgrading the place. The only saving grace to my stay was the staff. They were very friendly.”

Jul 15, 2008 by Greg from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The hotel was wonderful for the price. Pool and breakfast were great.
• Exercise room was poorly furnished and dreary.

“I was pleasantly surprised. We found the rooms to be clean and adequately furnished. The lobby and pool areas were very nice. The hot breakfast every morning was a great way to start the day, although if you wait until the last hour of breakfast, the dining area is very crowded. The location was central to the entire island. The only negative concerning location was that there was not private beach access. We had to drive to the public beaches. (We did not use the shuttle that the hotel provided.) All of the public beaches were very nice and fairly convenient.”

Jul 12, 2008 by Jeff from Winston-Salem, NC

Cleanliness:[3] • Staff:[2] • Location:[6]

• Decent price, food OK, and shuttle to beach.
• Poor maintenance and front desk doesn't return calls.

“A decent facility, but very poor maintenance. Overhead light and refrigerator didn't work, had to call front desk multiple times to get them to try (unsuccessfully) to fix either. Breakfast area is a madhouse, with poor layout and nowhere near the room needed to support a hotel of that size. House keeping comes once to room, and if you're there at the time the room probably won't get cleaned later - and even if it is, they may not change the trash. Would not stay there again unless much cheaper than alternative.”

Jul 9, 2008 by Judy from Shreveport, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly and helpful staff.
• On the last morning we were to leave I saw a bug (roach) in the kitchen area.

“Overall, very pleased with the accommodations. The only negative is the roach that we saw the last morning of our stay. They completely turned me off.”

Jul 8, 2008 by Lura from Weston, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[8]

• Staff was friendly and the lobby was very pretty.
• The hotel in general does not smell good. Our room was so smoky ( even though it was a non smoking hotel). We had to wash all of our clothes again.

“Great location and friendly staff. But the rooms are outdated (we stayed in a loft) and the room smelled like a bar. I truly couldn't get out of there fast enough. The rooms felt dirty and more like a college beach room. I will not stay there again.”

Jul 4, 2008 by Charles
Overall Rating: 7

• Waffles.
• No beach access or agreement with other beach access hotels.

“Second time we stayed here. First time I had to be rescued from a stuck elevator by the Fire Department (no response from Marriott Corp. when I reported this (June 28 2006). This time my wife found a roach in bed with her and reported it. The staff told us they would take care of this and the loose toilet.”

Jun 29, 2008 by Ira from Oswego, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The rooms were very spacious.
• The bathroom water pressure was only so-so.

“This was a fantastic hotel for long term stays. It's close to the beaches and other entertaining options.”

Jun 17, 2008 by Nelson
Overall Rating: 3

• Good breakfast.
• I don't believe they change sheets between guests.

“Room looks old, cheap and smelly. Refrigerator in the room looks like the one you found on dump site.”

Jun 9, 2008 by Tracy from Bostic, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great room.
• Door wouldn't close properly.

“Staff was great!”

May 29, 2008 by Randy from Clawson, MI
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[6]

• Staff a front desk.
• Construction, No Pull-out couch. Location to beach.

“There was construction going on around pool. The rooms were supposed to have sofa sleepers and didn't. The construction was too loud to enjoy time in room or pool. Bad experience.”

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Amenities at Residence Inn Hilton Head, Hilton Head Island

24 Hour Front Desk Business Center Casino Coffee Maker in Room Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Safe Deposit Box Tennis

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