Crowne Plaza Resort Hilton Head

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User Reviews for Crowne Plaza Resort Hilton Head, Hilton Head Island

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Apr 28, 2008 by Kim from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location very nice room and facilities.

“Hotel resort was wonderful. Great experience.”

Apr 24, 2008 by Greg from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place perfect 10.
• Pool bar prices were high.

“Loved it! clean, quiet, private, great location.”

Apr 23, 2008 by Jeff T. from Albany, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The location is great!
• Concierge was rude and not very helpful.

“The location is great. Be careful in asking them to book your golf though. Beyond this it is a great place. No ocean front views. Food is overpriced, and not of the best quality, but typical of a regular hotel. Although I seem harsh in this write up, I would return. Enjoy the island and the location for a steal. Beware of the $12 resort fee per night. Didn't effect me but it did the couple behind me who were staying for a week. I give it 4 stars for service and 5 stars for location.”

Apr 21, 2008 by P. from Youngstown, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff.
• Resort fee.

“The staff could not have been nicer. (There is a $12.95 resort fee per day that should be included in the price of the room.).”

Apr 19, 2008 by Maureen from Pineville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Nice pool and beach access.
• Balcony of room was dirty and outdated.

“Overall the hotel was fine. Our balcony was not in good shape. The furniture was dirty and outdated. I enjoy the Patio for reading in the early morning when everyone else in my room is still asleep. I missed out. Housekeeping cleaned our room at 4:00 in the afternoon. It was a bit late since we had been at the beach and wanted to head out for the evening. The hotel is older but maintained nicely. We enjoyed our stay at the pool and on the beach. Great pool drinks too.”

Apr 17, 2008 by John from Charlotte, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• The staff was very friendly and helpful.
• Ocean view rooms are really ocean horizon/crane your neck from the balcony views.

“Staff was friendly, nice and helpful. Room was clean, nice and a good size. Location on Hilton Head Island with access to the beach was great.”

Apr 16, 2008 by Theresa from North Augusta, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very comfortable.
• We had a view of the roof and smelled the vents from the kitchen.

“Even though we had a view of the roof and smelled the shrimp/oil etc. from the kitchen, the hotel was very nice and convenient. We had a very nice stay and would do it again.”

Apr 14, 2008 by Kim from Auburn, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Fantastic location!
• Front desk staff was rude, but he did get called out from his break.

“This was a fabulous experience. I was a little hesitant about the hotel, but was pleasantly surprised. Very short walk to the beach and great pool. They had a fabulous seafood buffet on Saturday!”

Apr 14, 2008 by Anonymous from Marietta, GA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Bellhop and front desk staff; beautiful grounds.
• Bathroom floor needs scrubbing; shower tiles had mold.

“We are repeat visitors at the Hilton Head Island for a Spring Break trip with an 11 and 13 year old. The hotel is still a great hotel, but is starting to look a little tired and outdated in certain places. The sliding glass doors should be replaced with patio doors, the deck furniture and deck was dirty, hall wallpaper is outdated. The grounds are beautiful and are great for walking, lounging and a quick walk to the beach. It is truly a place to relax and not leave for a day. The hotel staff is stellar, especially the night bellhop who greeted us after a long ride from Atlanta.”

Apr 11, 2008 by Kathy from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The grounds were beautiful especially the courtyard/outdoor pool area.
• The concierge wasn't very friendly or helpful.

“Absolutely beautiful premium hotel. Staff was very friendly especially the doorman. Would be great for a romantic getaway. We felt like we were in the Caribbean.”

Apr 9, 2008 by Roger from Bethesda, MD
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location.

“Very clean and attractive hotel. Perhaps 3.5 stars.”

Apr 9, 2008 by Marlene from Newnan, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location was very good. The wait staff was friendly and helpful. The grounds around the resort were beautiful.
• There was no information about a spa and no outdoor hot tub.

“The resort fee was $12.00 and we did not get anything more than what a 2 star hotel offers. The rooms were recently renovated and nice. The staff was friendly but that is expected at a resort quality location.”

Apr 8, 2008 by Craig from Cadillac, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• This hotel grounds were manicured beautifully and the staff was very pleasant.
• The balcony of our room faced the roof of the adjacent building. Extremely loud all the time from HVAC units.

“Very nice place to stay. Very friendly staff. Had a pleasant stay.”

Apr 4, 2008 by Tim from Fernandina Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked being near the beach.
• I do not like the $12 per day resort services fee.

“I was charged a $12/day resort facilities fee.”

Apr 3, 2008 by Michele from Alpharetta, GA
Overall Rating: 5
Cleanliness:[1] • Staff:[7] • Location:[10]

• The outdoor area was beautiful and the staff was very eager to please.
• The housekeeping staff was rude.

“My stay was quiet and enjoyable. However upon arrival the "clean" bathroom was still dirty - hair in the tub. The floors were not properly vacuumed either - evidence of the prior guest. Housekeeping and/or maintenance only do one round of clean up - food from someone's dinner or a spill in the elevator would remain until the following day. Not very appealing to the eye. Having stayed at other resorts - this does not compare. Three stars at best.”

Apr 2, 2008 by Ian from Newton, NC
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• Location, front desk personnel, and facilities.
• Lots of dirt in the less accessible areas (need better housekeeping).

“Our stay was outstanding, with a great beach; nice pool area, very nice landscaping, and rooms were great. Front desk person I dealt with was great, very helpful when we checked in, and provided the room I was looking for. Had breakfast buffet. Outstanding!”

Mar 29, 2008 by Malisa from Bristol, TN
Overall Rating: 9
Cleanliness:[9] • Location:[10]

• Landscaping and heated pools were wonderful. Beach access was the best.
• Beds were too firm. Resort fee is excessive.

“I have been to Hilton Head Island many times over the past 20 years. My favorite place to stay is the Marriott. Next, would be the Crowne Plaza, and my third choice would be the Westin. Each offers something unique in their amenities and location.”

Mar 27, 2008 by Richard from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I loved that it had a kitchenette, microwave, toaster and coffee pot, small fridge.
• The menu is pricey at the pool and limited to just a few things.

“Love the location, staff friendly, and gate staff not so polite, very abrupt. Parking cost $6 per car per day, we had two cars. I hated that, the Marriott and Westin as well as Crown Plaza do not charge parking. Boutique staff not nice at all, very curt, I had my kids, she did not realize they were with me and was very rude, they were not misbehaving, just looking.”

Mar 27, 2008 by Caroline from Pooler, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was very friendly and accommodating.
• I would not rate it a Resort/4 star.

“We enjoyed our stay at the Crowne Plaza, it was very family friendly. The staff was excellent and we enjoyed the room, especially the balcony. The extra charges and taxes added a lot to our overall bill, so we were not thrilled with that. But, the location is great and the staff did go above and beyond to make sure we had a nice holiday, so we would definitely return.”

Mar 26, 2008 by Nikki from Marietta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nice rooms.
• Small pool; can't see beach.

“Nice, but not 4 star. Pool looks a LOT bigger in the pictures and it feels too secluded. Liked Marriot and Hilton much better.”

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Amenities at Crowne Plaza Resort Hilton Head, Hilton Head Island

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Indoor Pool

Indoor Tennis Internet Access Iron Laundry/Valet Services Mini Bar Multilingual Outdoor Pool Outdoor Tennis Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Video Checkout Wake-up Service