Hilton Head Beach and Golf Resort

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User Reviews for Hilton Head Beach and Golf Resort, Hilton Head Island

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Apr 28, 2008 by Jay from Reynoldsburg, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding customer service.
• Nothing.

“The hotel facilities were excellent, but the best thing about the stay was the outstanding customer service experience. From the greeters at the front door, to the young ladies who greeted us by name when we approached the desk, to Roy who checked us, all provided outstanding service. Paul, the concierge was wonderfully helpful throughout the week; Linda at the front desk who helped us when we decided to extend our stay was wonderful. Everybody we encountered smiled, greeted us, and went out of their way to make us feel welcome. It was an outstanding experience and when we return to Hilton Head we will make a point of staying at the Marriott Resort again.”

Apr 27, 2008 by David from Wyoming, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The beds were the most comfortable you melted into them, Awesome!!!
• Nothing negative for us.

“The staff was more than helpful & went out of there way to satisfy our request. Facilities were very clean and neat. The surroundings are very beautiful and relaxing. A lot to do and see if you like to explore. Shopping, restaurants, and activities are all around you. We would definitely stay there again.”

Apr 26, 2008 by Kelly from Essex Junction, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great, right on the beach. Also had a basketball court and great selection of decks and pools.
• The hotel bars and restaurants were over-priced.

“We stayed here in April with three boys, ages 16, 17, and 23. There was plenty for them to do, from basketball, swimming in one of the many pools, playing in the waves on the wonderful beach, etc. The staff was very helpful and friendly at all times. Be sure to rent bikes, but not from the hotel. You can get them outside the hotel property for 20 for the week. I'd stay here again, without a doubt.”

Apr 24, 2008 by Felisha from Suwanee, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• The location was great! We were 2 seconds from the beach.
• The rooms & linens were quite dated. Even the pool towels were old and a nasty faded blue.

“The hotel is very old and was clearly under construction. For example, the elevator corridor looked as if all the trim had been removed and the lights and buttons were just slammed into the drywall. The bathroom caulk was in terrible condition around the tub and toilet area. Also, the bed linens were horrible. The thinning sheets kept coming off the mattress while we slept and the pillows were toddler sized. Even the duvet cover had holes and seams ripping. The TV was the old big box and not a flat screen. Overall the room size was ok and slept my family of five quite comfortably. The heated indoor pool is more like a kiddy's pool - and the water was cloudy (gross). The outdoor pool was much nicer, but since it was mid April it was too cool to enjoy it. I can't say enough about the location - easy access to the beach was a major plus. There are even hammocks on the edge of the property to enjoy the horizon. My kids had a great time (7, 6, & 2) there was even a clown near the pool that played with the children. The apples at the front desk were a nice touch and the staff was very helpful and friendly. Even with all of the complaints, I would stay there again.”

Apr 23, 2008 by Rosemary from Johnson City, TN
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[8]

• The beach/pool area was very nice.
• The hotel seemed very poorly managed. The room was awful.

“I would never stay in this hotel again or recommend it. It was shockingly bad for a Marriott resort: 1) A woman knocked on the door in the morning, waking us, to ask if we wanted to stay another night and handed us our bill, instead of sliding it under the door, silently, as is usually done in all hotels. 2) we had no 'Do not disturb' sign to put on our door to prevent the above situation. 3) Bathrobe was stained. 4) Carpet was stained. 5) Bed skirt was stained. 6) No shampoo or lotion in bathroom. But they did provide a half empty obviously used bottle of conditioner. I asked a maid for shampoo but she didn't give us any when she cleaned our room. 7) The silver shower fixtures hadn't been cleaned for a long time, covered in spots. 8) The room service coffee carafe was spotted and not clean. 9) The paper breakfast menu, to leave outside on the door, was ragged with a huge coffee stain. 10) The room didn't look tidy and clean when we entered, things were askew. We were very disappointed with this hotel.”

Apr 23, 2008 by Nurudeen from Lithonia, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Friendly staff, nice atmosphere, very romantic.
• $10.00 Parking charge at check-out not disclosed at check-in.

“Very nice highly recommended, the staff are exceptional.”

Apr 22, 2008 by Julia from Gainesville, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[4]

• The hammocks by the beach were relaxing a nice touch.
• Not much activity for children besides pool/beach; inconvenient to shopping.

“If not looking for simple relaxing stay, this hotel not for you due to lack of nearby activities. Traffic a little heavy to consider "safe" bike riding for children even though biking appears to be popular.”

Apr 22, 2008 by Marci from West Columbia, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Extremely friendly staff.
• Older facility.

“Would stay at this hotel again. Clean, accomodating, and the staff couldn't have been more helpful and friendly. Location is prime and easy access.”

Apr 22, 2008 by Judy from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Indoor pool and outside oceanfront decking & pool.
• Restaurant sand spa services were too expensive.

“We had a good time at the Marriott Resort the staff was always friendly and helpful. The indoor heated pool is fabulous and we loved all the decking and pools that fronted on the Atlantic Ocean.”

Apr 19, 2008 by Brian from Woodhaven, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The pool and being right on the ocean.
• Prices at restaurants were a little high, but kids ate free.

“Beautiful hotel. We did not have an ocean front/view room but it did not matter due to the very nice outdoor amenities. Hilton head island is very classy and we definitely want to go back and would stay at this resort again.”

Apr 18, 2008 by Ali from Alpharetta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful staff, beautiful views, great facilities and very clean.
• None.

“I could not believe how friendly the staff was, well beyond my expectation.”

Apr 18, 2008 by Christabel from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel staff chomped the parking when I balked at the price.
• Indoor pool looked dirty.

“Staff was very nice to my grandchildren and room was very comfortable. Ten dollar a day parking seemed a bit stiff but they did not make us pay when I complained. Excellent stretch of beach.”

Apr 17, 2008 by Bill from Springfield, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Well trained caring and responsive staff!
• No working refrigerator in room, Only hotel that charges for self parking in this vacation area $10/day.

“Great summer vacation destination with all recreational amenities. Staff very well trained and responsive to our needs.”

Apr 17, 2008 by Todd from Wethersfield, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Family friendly and the staff was always smiling.
• Check in late was not fun but worked out.

“Great pool and Beach at your footsteps with good golfing and restaurants within a mile. Also great kids activities and staff.”

Apr 16, 2008 by Angie from Marietta, GA
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[10]

• The pools were nice.
• The bathroom was dirty.

“This was a very nice hotel, but we needed sheets for our sofa bed 2 nights and both times it took them 1 hr. to arrive. Also, we ordered room service for dinner and it also took over an hour to arrive, which is not good considering I had 3 very hungry children!!”

Apr 14, 2008 by Donna from Reynoldsburg, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, friendly, helpful staff.
• Paying for parking.

“Beautiful Hotel with helpful staff.”

Apr 10, 2008 by Curtis from Quincy, IL
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[8]

• The ocean view from public spaces.
• How I was treated after a horrific experience.

“Having a view of the restaurant exhaust system and a garage wall. I woke up early on the last morning of my 3 night stay to wet clothes from an inch of water in my room as a result of an air conditioning or condensation problem. I was offered a mere $50 credit. A credit they expected me to spend at their hotel evidently. The front desk proceeded to reduce that credit to $20 by charging me $10 per day for parking. I would have made a forceful insistence to compensate appropriately. Instead, I have decided to use a quiet approach to advertise how they treated me. However, anything that you can do to help make this right would be appreciated. I was not the only guest on my floor that had a problem with a flooded room. I wonder how they treated him?”

Apr 10, 2008 by April from Hilton Head, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• All accommodations and service were excellent. Staff was friendly.
• Walls were not very good at sound reduction.

“This hotel is situated on the ocean. All rooms were well maintained with all accommodations at hand. Easy access to the beach, shopping and dining. Excellent stay.”

Apr 5, 2008 by Sandy from Marysville, MI

Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was great, the beds were so comfy, right near golf courses.
• The food was very pricey.

“I loved this hotel and would love to go back. Great service in every aspect.”

Apr 3, 2008 by Ramona from Martinez, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Right on the beach.
• Our room did not face the beach.

“Very good experience. Great beach, pool, nice lobby. Disappointed with unexpected $10 parking charge.”

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Amenities at Hilton Head Beach and Golf Resort, Hilton Head Island

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Concierge Desk Cribs Available Drugstore Elevators Exercise Gym Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool Iron Lounge

Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Valet Parking Video Checkout Wake-up Service Water Skiing