Omni Plaza Hotel Charlotte

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User Reviews for Omni Plaza Hotel Charlotte, Charlotte

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Apr 16, 2008 by Cain from Monroe, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free punch at the front desk!
• Construction across the street.

“The Omni in Charlotte, NC is everything you would expect of a hotel of this caliber. Located right in the heart of downtown, the Omni is within walking distance of the convention center and all of the major banking headquarters that surround it. Dinning options abound with everything for Subway to Ruth's' Chris, Chick-fill-A to Morton's all within a stones throw. Be sure to seek out Latorre's on 5th for one of the best Mojito's you will ever try. The beds are a little firm for my taste, but you could be lost in the sea of pillows the await you in your room. With a very pleasant and seemingly happy staff, the Omni is a great choice for business travelers and vacationers alike.”

Apr 15, 2008 by Tina from Weaverville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location of the hotel was great.
• Everything was very good.

“We enjoyed our stay at the Omni - the hotel has a great location and very helpful staff.”

Apr 5, 2008 by Chris from Reno, NV
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• The bed was very comfortable.
• I was on crutches and the lower lobby staff didn't offer to assist or direct me to the main lobby.

“Well situated, nicely modeled, and highly rated, this hotel promises a relaxing and enjoyable stay. Unfortunately, upon arrival it is clear the hotel is over-rated. At the lower level lobby you are slowly greeted by someone who seems to know what they should do, but takes no pleasure in doing it. Upon arriving at the main lobby one instantly notices the attention to detail is lacking as some of the votive candles are not lit right across from the desk staff who are engaged in their own conversation with seemingly little to do. Upon arriving to your room you realize this used to be a much lower end hotel as even on the fourth floor it sounds like street level and the bath/shower area harkens back to a Holiday Inn, albeit with nicer towels, toiletries, and hair dryer in a bag. For convenience, there is a multi-outlet power strip on the floor next to the bed but after playing around with it for a bit one realizes it isn't actually plugged into an outlet. After moving furniture to unplug the clock radio and angling to get the powers trip cord plugged in you settle down. I could go on, but why bother? Whoever gave these hotel four stars either did so while personally under the influence of something or when the hotel was under the influence of different management.”

Mar 28, 2008 by Ken from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Room accommodations were great.
• Loud noise (talking) in hall at 2:30 am - not hotel's fault though.

“Will use again for visits to Charlotte.”

Mar 21, 2008 by V from Virginia Beach, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location & shopping in the lower level.
• Staff not really helpful.

“Good location right on trade street in downtown charlotte. The hotel is attractive; however it is somewhat inconvenient to go from the parking area to the hotel tower elevators. Starbucks and shopping on the lower level which is convenient. Restaurant is average at best. No room service on the days I was there. Their wireless internet did not work while I was there, although they did charge me for it.”

Mar 15, 2008 by Freddy from Boone, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent views of the city. Attached Mall!
• Small bathrooms, dated controls, loose faucet.

“Not bad, but I think I got put in one of the bad rooms. At the last second the front desk guy said, "Wait, I have you in the wrong room." Then he reassigned me into another room. It was still okay.”

Mar 15, 2008 by Jeffrey from Greensboro, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Coffee maker not convenient and phone charger plug in not convenient.

“The hotel had a business friendly atmosphere but the room was not laid out will with coffee maker and electric outlet located at odds with each other. The TV was old and not user friendly. The location is convenient downtown.”

Mar 14, 2008 by Rick from Fontana, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• I loved the location.
• Room needs a little updating and the elevator was silly slow.

“Great for business travelers. In the heart of the city, near restaurants and businesses. I would stay here again.”

Mar 13, 2008 by Gwyn from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location, Safety, Excellent room service/food, excellent customer service.
• Had to pay for internet.

“Comfortable room but could use updating. They need to revamp like the Hilton.”

Mar 1, 2008 by Larry from Middletown, DE
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[8]

• Rooms were nice.
• Hypo needle stuck me in the parking garage.

“The hotel staff could care less about me being stuck with a hypo needle in there hotel garage. They actually said how do we know that came from our garage than they finally admitted they had drug dealing in the area.”

Feb 22, 2008 by Ronda from Victorville, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Very nice exercise room and comfy beds.
• That the toilet paper holder was broken and the paint was peeling and rusty in the bathroom.

“Good to great in all categories, with the exception of the bathroom. I didn't expect to have a broken toilet paper holder in a four star hotel nor have rusty peeling ceiling in the bathroom. Everything else was fine. The parking was difficult to understand as it says bank of America on it and there are no signs telling you what to do. The staff had to come out and tell you what to do. The food was good in the restaurant. I enjoyed it.”

Feb 11, 2008 by B from Covington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, comfy bed, clean.
• Food expensive.

“Clean, comfortable room. Nice hotel and wouldn't mind staying again; just not what I thought 4-star would be.”

Jan 28, 2008 by Martha from Ann Arbor, MI
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• It is centrally located.
• Housekeeping came and knocked and on the door and tried to come in the room at 8 in the morning.

“Definitely set up for business travelers. Not all that kid friendly. The staff had no recommendation for breakfast (there is a great place down the street on College) nor did they know about Rays Splash Planet less than a mile away. Room was comfortable and clean.”

Jan 21, 2008 by Bob from Durham, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff - ease of check in and check out.
• Parking.

“Great location - comfortable rooms - friendly staff.”

Jan 7, 2008 by Lisa from Charlotte, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Food was excellent (room service).
• Scratchy towels.

“Hotel was clean and had great room service food. Deluxe rooms (king bed) were adequately sized, however somewhat dated, needed some upgrades. For instance, sliding doors on the closet were falling off and difficult to move, linens were not what I would expect from a "luxury" hotel. Overall, a nice hotel.”

Jan 6, 2008 by Robert from Penfield, NY
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Spacious room and friendly staff.
• Housekeeping and room cleaning average.

“Good value and conveniently located to Downtown Charlotte and Meineke Football Bowl activities for which we were there.”

Jan 2, 2008 by Jessica from Greensboro, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, clean, good size room.
• NA.

“Hotel did not have any rooms left with 2 beds (4 people); however, they provided two roll away beds at no extra charge. We had hoped for 2 beds, but know this is not always possible. The hotel was very accommodating though.”

Jan 2, 2008 by Rebecca from Oxford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of room furnishings.
• Very little shopping/coffee shops, etc. closed up early or not available on weekend.

“This hotel was the official hotel for the UConn Husky/ Meineke Bowl Week. Everyone was very friendly and the place was very convenient to everything in Downtown Charlotte. Room was very tastefully done, parking was convenient and reasonable, and we were very pleased with the service.”

Dec 31, 2007 by Allan from Wooster, OH
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Would stay there again.
• NA.

“The hotel was great. But this was twice on this trip that you reserved smoking rooms. When I called you from the hotel to change it I got the automated run around. To keep me happy and not create a scene they changed to non smoking rooms. Unless you can tell me that you are changing your policy. I won't be using you again.”

Dec 26, 2007 by Matt from Myrtle Beach, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very convenient to Downtown locations. Extremely clean.
• Street level access locked at 6:45 pm. You have to exit through the motor lobby.

“From the staff, to the room and the hotel amenities, the omni exceeded our expectations.”

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Amenities at Omni Plaza Hotel Charlotte, Charlotte

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable