Sheraton Airport Plaza Hotel

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User Reviews for Sheraton Airport Plaza Hotel, Charlotte

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Apr 29, 2008 by Jim from Evans, GA
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[4]

• Paid for our dinner due to lack of hot water.
• No hot water when we checked in. No air conditioning the next morning.

“This hotel should not be on your list .We didn't have hot water the night we checked in and no A/C the next morning. Another clerk was very nice. Walls were paper thin, pool under construction, waiter in restaurant very slow.”

Apr 10, 2008 by Doug from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very comfortable room, attractive lobby, ample free parking.
• The hotel, while nice as an accommodation, is near a busy highway which can be heard at night. Also there are warehouses, storage sheds nearby.

“Staff extremely friendly and helpful. Very warm hospitality. Accommodations are very comfortable. Restaurant offers a nice brunch on Sunday. One comment which is less than positive is the setting of the hotel.”

Mar 31, 2008 by Chris from Carmel, IN
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[6]

• Location was good.
• The first room had black mold on exterior walls.

“Older property that had well maintained public areas. Breakfast buffet was very large with many selections, but no one ate there, so nothing was fresh.”

Mar 29, 2008 by Aj from Fountain Inn, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location to the airport.
• Outside appearance.

“Good for overnight stays if you are flying out the next day.”

Mar 20, 2008 by Roland from Palm Harbor, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Accommodated an early check in, very nice.
• Evening made me wait an hour at car rental for shuttle pick up- only 5 minutes away.

“Rooms are clean, match 3 rating. Lobby is ok not overly elevators and off lobby corridors are a little on the shabby side. Very visible wear and tear. In need of hallway carpet and paint etc. My main concern is room and that was just fine.”

Mar 11, 2008 by Jackie from Cameron, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• As a single traveler, I felt safe in this hotel. Staff was very courteous. Bed was comfortable.
• Heating system had a slight occasional banging noise in it.

“Very nice hotel. The bed was comfortable and I got a good night sleep. Pillows were great! Hotel was convenient to the airport. Pleasant and helpful staff.”

Feb 25, 2008 by Jaimie from Rural Hall, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Check in was fast. The room was great.
• I stayed on the first floor, and had to take my three year old to the snack machine that was beside of the pool.

“Check in was fast. The room was great. This hotel is great for business. We were only there for a short time, so it was ok for us. I could hear many loud people in the halls around 2:00am. The noise woke my daughter up.”

Feb 12, 2008 by Vicki from Muncie, IN
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[7]

• Location.
• Filthy bathroom.

“Would have been perfect if it had been clean. Did not realize the bathroom was filthy until morning, then in a hurry. let front desk know, but they didn't seem interested. Felt like the $$$ was too much for dirty conditions.”

Feb 9, 2008 by Robin from Myrtle Beach, SC
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[5]

• Lobby and public areas were very nice.
• Room needed a lot of work. Ceiling in shower was cracking, dirty floors, broken bed, and moths in room.

“For a quick overnight stay to be near Charlotte-Douglas International Airport, the Sheraton will do if you have no other choice, but if you are looking for a room that is clean, comfortable, and in a convenient, safe location, I absolutely would not recommend the Sheraton. The public areas look very nice and upscale, but once I got to my room, I was very disappointed. One of the beds was broken and extremely uncomfortable, the ceiling in the shower was cracking, the faucet was broken, the floors were filthy and there were moths in the room. The television is very outdated and there isn't even free internet access. Other than being convenient to the airport, the location was awful, with nothing close by and it was in an area that felt very unsafe. I've stayed at other Sheratons before and this was by far the worst of them all.”

Feb 5, 2008 by Jason from Morrisville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean- restaurant open late friendly staff- good 3 star hotel.
• Wireless cost 9.99- should be free.

“It was everything I expected from the Sheraton- clean- elegant- nice for a business travelers hotel- good cocktails- room comfortable and quiet- wireless costs 9.99 though which I always hate because the rooms are not cheap.”

Jan 13, 2008 by Les from Durham, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, good value.
• Property is showing it's age.

“Good upscale hotel with really nice rooms.”

Jan 1, 2008 by Jay from Fayetteville, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Appearance and location.
• Internet access was not free.

“Excellent hotel with a lot of space and a lovely appearance. This hotel can be used by all travelers and is close to the airport. I would not recommend this hotel to anyone who needs internet access since it is not free.”

Dec 30, 2007 by Dorothy from Lagrange, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Being close to the airport and I 85.
• The chlorine smell from the pool.

“I was very pleased with the hotel. It was a great value. We arrived on Christmas day. It was great to be staying in a hotel that had a restaurant that was open on Christmas day. We ate in the restaurant. I thoroughly enjoyed my meal.”

Dec 30, 2007 by Janet from Lexington, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very helpful staff, beautiful decor, comfortable bed linens.
• NA.

“This hotel was in a great location if you are flying out of the Charlotte airport. Very easy access to the airport terminal for early morning departures. I was worried about the noise from planes taking off and landing but there was none. We will stay there again.”

Dec 19, 2007 by Sharon from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a very clean and comfortable stay. I plan on staying again next year.
• Slight odor of cig smoke even though I was in a non smoking room. Not too bad though.

“Very quiet. It did have a slight smell of cig. Smoke Im very sensitive. I just cracked the window and all was well. Staff was great.”

Dec 13, 2007 by Heather from Weaverville, NC

Cleanliness:[8] • Staff:[9] • Location:[9]

• Convenient to the airport.
• Charlotte parking safety very poor lots of car break ins. Hotel does warn about it.

“Hotel was clean and convenient to the airport, right off the highway. It is great for an overnight. Please be advised to remove all belongings out of your vehicle in this area. Your car will be broken into if luggage is left inside. This applies to all airport area charlotte hotels and parking lots.”

Dec 3, 2007 by Sven from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful on the inside.

“Nice location near CLT. Looks great on the inside. Great price!”

Nov 26, 2007 by Nan from Clemmons, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was very helpful and the facility was clean.
• Room service was fair.

“Very convenient to airport and Charlotte attractions. Able to park at the hotel and take the shuttle to the airport and avoid parking hassle. Staff was very nice.”

Nov 15, 2007 by Carol from Cary, NC
Overall Rating: 10
Staff:[9] • Location:[7]

• Friendly staff. Buffet breakfast. Indoor/outdoor pool. Hot tub. Great for the kids.
• Seemed to be in a rough section of charlotte. I would not feel safe taking a run in the immediate area of the hotel.

“Nice hotel. Friendly staff. I would recommend it to others.”

Nov 12, 2007 by Michael from Great Falls, SC
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[6]

• Very nice furnishings/surroundings.
• Noisy heat/air. Central vent kept making banging noises.

“Very friendly staff. Nice furnishings. Nicer than I really expected.”

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Amenities at Sheraton Airport Plaza Hotel, Charlotte

24 Hour Front Desk Available to/from Charlotte/Douglas International Airport; Available 24 Hours Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services