Westin Savannah Harbor Resort

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User Reviews for Westin Savannah Harbor Resort, Savannah

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Jan 1, 2010 by Ricardo Cadillo from Brunswick, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[1] • Location:[10]

• No comments, it was good.
• The rudeness of the hotel greeters, no people's skills at all.

“On January 1, 2010, my wife and I were getting ready to check out from the hotel. My wife was still in the room grooming, so I decided to get an early start. I went to pickup my vehicle to load our luggage and eat breakfast at the hotel. I parked my vehicle at the loading-unloading area. I proceeded to go back to the hotel to get our bags. I approached one of the door greeters and I asked him if I could use one of the luggage carts that were parked at the front door. The attendant, a heavy set man told me that I couldn't use that cart because the hotel would provide its guests with the service. So the attendant asked me for my keys and my room number. I informed the attendant that I couldn't do that because my wife was still at the room. The attendant denied me the use of the cart. I become a little upset and ignoring the situation, I proceeded to go back to my room to get my luggage. I was waiting at the elevator when a tall medium built man approached me and told me in a bad manner that I have to move my vehicle because I was blocking the hotel's van that had just arrived. I informed the attendant that I had parked my vehicle in a way that it wouldn't obstruct any traffic. The attendant become arrogantly told me that I have to move my vehicle from where I had parked it. I parked my vehicle in front of a gate that was blocked by some red cones. As I was coming out of my vehicle, another attendant, a heavy set male (Luis) approached me arrogantly and told me that I couldn't park my vehicle there either. I asked the attendant where he wanted me to park my vehicle to get my bags and get out of the hotel. The attendant told me where to park. I became very upset about the entirely illogical situation and I decided to talk to the hotel Manager. As I was waiting to talk to the Manager, I noticed that the tall medium built man was behind me and looking at me. I looked back to the attendant. He raised his hands making a gang gesture saying "was sup". I spoke with the manager regarding the situation and he simply apologized. I felt as if the hotel employees were trying to force me into allowing them to park my vehicle and bring down by luggage from my room in an attempt to earn a tip. The hotel is in a good location and the facilities are very nice; however, I will never stay at this hotel again because of the encounter that I had with the rude staff.”

Jul 6, 2009 by Faith from Marietta,GA
Overall Rating: 9

• Excellent views of historic Savannah.
• Bathrooms need to be updated to match the rest of the rooms.

“Very nice pool area, updated lobby and clean. Comfortable rooms/heavenly beds. Great decor, wonderful large flat screen TV. Bathrooms were a little dated-could use some TLC. Slow check-in process, but we were upgraded to a riverfront corner room without even requesting it, so great customer service.”

Jun 30, 2009 by from Atlanta,GA
Overall Rating: 9

• Great golf course.

“Beautiful view of the Savannah river. The free shuttle across the river to shops and restaurants is easy and fun.”

Jun 3, 2009 by Hollie from Austin,TX
Overall Rating: 5

• Very comfortable beds.
• Location.

“The Westin Harbor Savannah is a lovely hotel, but its location isn't convenient to the historic district at all.”

May 27, 2009 by Christine from Jacksonville,FL
Overall Rating: 10

• Room with river view and balcony was amazing!
• Drilling/repair work early in the morning

“Beautiful hotel! Staff was very friendly and everything was exceptionally clean and comfortable.”

Apr 14, 2009 by Mary from Huntington Beach,CA
Overall Rating: 7

• The hotel was very clean and well kept.

“While the Westin hotel was quite nice, it was very far from the historic district that it was grouped in. We were at the mercy of the ferry to get to and from the mainland. On days that it rained, we were stranded, cold and wet. We were in Savannah to plan our wedding and we were late for many appointments due to having to keep track of when the ferry schedule was running.”

Mar 23, 2009 by Loretta from Orange,TX
Overall Rating: 9

• Clean, comfortable, friendly staff, decor, view and food.
• Would have been more convenient on the other side of river.

“I would recommend this resort. It was a pleasant experience. Beds were very comfortable. Staff was very friendly and helpful.”

Feb 24, 2009 by Diane from Fairlawn,OH
Overall Rating: 5

• The lobby area was extremely attractive.
• The cleaning service was less than expected.

“They obviously spend a lot of money on the initial appearance of the hotel as the main entrance and lobby were filled with art. The rooms on the other hand are no better than that of average 2.5 star hotel. Other than the supposed plush sheets, the furniture was dated and really beginning to show some wear and tear. The cleaning staff never vacuumed and forgot to leave some of the essentials such as soap and coffee cups.”

Jan 7, 2009 by Mike from Blythewood,SC
Overall Rating: 8

• Location was excellent, view was fantastic.
• Service in off season was lacking.

“Best luxury hotel in the area. You are across the river, but a free ferry will take you back and forth twice an hour. Great spa, golf course, bike/rollor blade course, trail bikes too. Its costs a bunch, but worth the money.”

Jan 1, 2009 by Jeff from Coconut Creek,FL
Overall Rating: 10

• Beautiful hotel rooms and beautiful common areas.
• There really wasn't anything we didn't like about this hotel.

“The hotel is a beautiful property. The rooms are great and the beds and bedding are top notch. We had a great time staying there.”

Nov 9, 2008 by Roger. from Birmingham,AL
Overall Rating: 4

• Beautiful lobby.
• Hard beds and average beds.

“Over priced. Not a good value.”

Nov 4, 2008 by Fred
Overall Rating: 9

• Beautiful view and facilities - ferry was pleasurable.
• Ferry only ran till 12:00. Should 2 later rides.

“Great place and staff. Could be a little cleaner for the price but overall an exceptional experience.”

Oct 8, 2008 by SALVATORE
Overall Rating: 10

• Staff and accommodations were top notch.

“It really was a great time. I'd go back in a minute. What a beautiful historic city.”

Oct 7, 2008 by Tim
Overall Rating: 9

• Quiet, great view of waterfront, enjoyed amenities.

“The hotel has a great view of the waterfront. Rooms are well furnished and have good views as well. Riverfront is a quick shuttle ride away.”

Jul 31, 2008 by Kathy from Manassas, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location the staffs attentiveness.
• We had asked for a new comforter and this was not replaced, it could have been a language barrier issue though.

“Great location with free ferry rides across the river to the historic district of Savannah. Nice clean rooms with very comfortable beds and nice bathroom amenities.”

Jul 30, 2008 by Kaylen from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The bed and bedding were very comfortable.
• Not being able to take own drinks and food to pool.

“The overall experience was nice. The staff was friendly. I called ahead to ask for an early check in and was advised to come to the front desk to see if the room was ready. Upon arrival I was advised that the room was not ready, but the staff took my cell # and said they would call shortly and get our room ready. I never received a phone call and was not able to check in for 4 hours after initial contact with check in staff.”

Jul 10, 2008 by Carolyn from Duluth, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly staff and always willing to accommodate any request.
• You could hear hallway noise inside the room.

“The Westin on Hutchinson Island was a pleasure to visit. The service/accommodations was more than met our expectations and we will return.”

Jun 6, 2008 by D from Tallahassee, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• They had a ferry that transported us to River Street. This made getting around very easy.
• The view on the back side of the resort isn't the greatest.

“Great resort. We just love the "heavenly" touches that the Westin provides.”

Jun 5, 2008 by Tiffany from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Wasting, I didn't expect anything less.
• The $20 other daily fee they charge for internet and other amenities that are not optional.

“They charge $20 daily for amenities that you can not opt out of.”

Jun 5, 2008 by Ali from Richmond, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was great.
• Our room was a little shabby.

“The hotel thought we had a dog with us (no idea where they got that from) and were out of king rooms. When we got to the room, I was surprised to find that the furniture was slightly shabby (worn legs, faded fabric, etc.). The A/C never was very cold though we spent so little time in our room that it didn't matter much. The beds and pillows were very comfortable and we slept well. The common areas of the hotel are beautiful and Sunday brunch was incredible.”

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Amenities at Westin Savannah Harbor Resort, Savannah

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Golf Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services

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