Courtyard by Marriott Willoughby

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User Reviews for Courtyard by Marriott Willoughby, Willoughby

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Aug 28, 2008 by Charles from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk clerk was very helpful.
• The breakfast was overpriced!

“Breakfast was overpriced. Excellent rooms, great staff, good location, and wonderful pool. Guest room was clean, bed was comfortable, water was hot, parking was convenient, and check-in was quick. Had a problem with AC, moved me in a flash. Good experience.”

Apr 24, 2008 by Joel from Arlington, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[5]

• Courteous staff; good amenities including indoor pool & fitness room.
• Slow sink drain took 2 requests to correct properly.

“Very nice amenities with good access to interstate highways, courteous staff.”

Apr 21, 2008 by Derek from Interlaken, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• This hotel looks like new - the staff was very helpful and gave us coupons to the roadhouse which was great!
• The hot tub didn't seem to be functioning at 100%.

“A great location on the east side of Cleveland, close to i-90 and easy to find. Hotel was clean, efficient, nice pool, and great staff. I would stay there again or recommend it to others.”

Feb 2, 2008 by Mike from Somers, CT
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Clean sheets.
• Poor restaurant choices.

“This is a decent mid level hotel. The rooms are OK; they have HDTVs in the rooms. The local restaurants were below average.”

Jan 30, 2008 by Daney from Columbus, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was located very near the highway, but not directly off so it wasnt loud or dirty but easy to find.
• It was further from the downtown area than I wouldve liked but it wasnt too bad.

“The staff was friendly and knowledgeable about the area and gave us printed out directions to the downtown area- very helpful. Housekeeping didn't wake us in the hours of the morning to check if we were already gone. That is very annoying. The rooms were clean and they had a new flat panel TV in the room we stayed in. Conveniently located close to the highway but not directly off so it wasn't too loud or dirty, but easy to find. I would stay there again.”

Jan 24, 2008 by Lawrence from Girard, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• HD TV very clean and nicely decorated.
• Restaurant to expensive to eat in limited selection a Fairfield hotel breakfast would be great.

“Excellent staff very accommodating, always very clean.”

Jan 16, 2008 by Sandi from Mason, OH
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[7]

• Clean.
• Toilet pressure bad couldn't flush toilet; called someone in. Never fixed properly.

“Fine for price. Nothing spectacular.”

Jan 9, 2008 by Mike from St. Peters, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for our needs.
• No free breakfast.

“We where visiting son at school and this hotel had plenty of places to eat near by and close to the school.”

May 9, 2007 by Debbie from Iowa City, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Close to an excellent natural foods grocery store.
• No mirror in guest room, only in bathroom.

“Clean, close to highway 90, nice lobby area for visiting with our friends, enjoyed the complimentary coffee in lobby. Rooms are bright and cheerful, some have a balcony.”

Apr 18, 2007 by Lawrence from Girard, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The great comfortable pillows and the Jacuzzi!
• Wish it had a comp; alimentary continental breakfast.

“Once again we were treated as royalty. We love this place!”

Feb 28, 2007 by Lawrence from Girard, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was clean and fresh and the bed was so comfortable.
• Would just like a complimentary continental breakfast.

“We cannot say enough about how well were treated by the staff at this hotel. When we arrived the front dust staff remembered our name from our previous visits. Dean was her first name and she was so pleasant. Along with that she upgraded our room to one with a king size bed and a Jacuzzi. What more could we want. What a wonderful welcome. This could only have happened at a place where the manager must treat the guests the same way! Carrie who our daughter has worked with in making reservations at this hotel for her upcoming wedding is doing a marvelous job with this Marriott courtyard, her employees and the guests. What a great job all of them are doing and we hope they are recognized for their efforts. Kudos to the Willoughby courtyard!”

Feb 27, 2007 by Erika from New Kensington, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The newly decorated rooms were great.
• There wasn't anything I didn't like.

“This hotel is more than a 2 1/2 star rating. I loved the pool and the workout room. Also the room was far one of the best decorated and cleanest I have ever stayed in.”

Feb 22, 2007 by Lori from Lyndhurst, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was nice and the pool was nice.
• Ice machine on my floor didn't work and I had to go to another floor.

“Overall, our stay was nice. My children had a great time. The room was very nice.”

Jan 29, 2007 by Jim from Brighton, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient to expressways - but still quiet.
• Strictly non-smoking; high speed internet was not wireless in rooms.

“Good business location, but you're tied to the desk with wired internet connection.”

Jan 22, 2007 by Lawrence from Girard, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The great pillows.
• Wish there was a continental breakfast.

“We love this place. So easy to get to, very friendly and clean.”

Dec 29, 2006 by Amy from Columbus, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Pleasant & accommodating front desk staff.
• Nothing to say here about a dislike.

“Stayed on Christmas night and found very clean facilities, pleasant staff members, and a comfortable room for our family.”

Dec 20, 2006 by Melissa from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Hotel staff was very friendly, and the room was clean and comfortable.
• Nothing comes to mind.

“I had a very nice stay at this hotel; the hotel staff was friendly, and my room was clean and nice. The hotel is a drive from central Cleveland, but other wise the hotel was in a nice location.”

Dec 13, 2006 by Julie from Fairborn, OH
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[3]

• Nice beds.
• Nasty pool, whirlpool, unfriendly staff.

“Very nice rooms, new carpet, comfortable beds, staff very unfriendly~ pool had puke in it, but they said that they could do nothing for us since we purchased on.”

Dec 5, 2006 by Kay from Wilmington, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Lots of pillows on the bed and quiet rooms!! Also free internet.
• No free continental breakfast.

“I had a very enjoyable stay at this hotel. Comfortable bed, good temperature control, clean, good shower. Free internet. Great for business travelers.”

Nov 22, 2006 by Sandra from Rochester Hills, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Front desk staff was especially helpful and friendly (Linda?).
• High priced breakfast.

“Overall great experience.”

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Amenities at Courtyard by Marriott Willoughby, Willoughby

AM/FM Alarm Clock Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Horseback Riding Ice Machine In Room Movies

Indoor Pool Iron Jacuzzi Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Vending Machines Wake-up Service Water Skiing

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