Courtyard by Marriott Willoughby

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User Reviews for Courtyard by Marriott Willoughby, Willoughby

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Apr 26, 2009 by Leah from Sunnyvale,CA
Overall Rating: 10

• Comfortable and in a good location. Very friendly.

“The room was very comfortable and the people at the front desk were especially nice and helpful. They remembered us and our group and always wished us a good day. They were helpful in directions.”

Mar 23, 2009 by William from Lisbon,OH
Overall Rating: 9

• Restaurant locations.

“Clean rooms, spacious room and
restaurants within walking distance.”

Jan 6, 2009 by Doug from Columbus,OH
Overall Rating: 7

• Clean and comfortable.
• Hot tub water temperature was scalding, very disappointing.

“This was our fourth time staying at this hotel and it was not the best experience out of the four. Every other time we asked for a king room and got one. Also, we were looking forward to unwinding in the hot tub by the hotel pool, but the water was scalding a temperature that would cause first-degree burns. But it's still a very well-maintained hotel and the rooms are clean and pleasant.”

Aug 28, 2008 by Charles from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk clerk was very helpful.
• The breakfast was overpriced!

“Breakfast was overpriced. Excellent rooms, great staff, good location, and wonderful pool. Guest room was clean, bed was comfortable, water was hot, parking was convenient, and check-in was quick. Had a problem with AC, moved me in a flash. Good experience.”

Apr 24, 2008 by Joel from Arlington, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[5]

• Courteous staff; good amenities including indoor pool & fitness room.
• Slow sink drain took 2 requests to correct properly.

“Very nice amenities with good access to interstate highways, courteous staff.”

Apr 21, 2008 by Derek from Interlaken, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• This hotel looks like new - the staff was very helpful and gave us coupons to the roadhouse which was great!
• The hot tub didn't seem to be functioning at 100%.

“A great location on the east side of Cleveland, close to i-90 and easy to find. Hotel was clean, efficient, nice pool, and great staff. I would stay there again or recommend it to others.”

Feb 2, 2008 by Mike from Somers, CT
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Clean sheets.
• Poor restaurant choices.

“This is a decent mid level hotel. The rooms are OK; they have HDTVs in the rooms. The local restaurants were below average.”

Jan 30, 2008 by Daney from Columbus, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was located very near the highway, but not directly off so it wasnt loud or dirty but easy to find.
• It was further from the downtown area than I wouldve liked but it wasnt too bad.

“The staff was friendly and knowledgeable about the area and gave us printed out directions to the downtown area- very helpful. Housekeeping didn't wake us in the hours of the morning to check if we were already gone. That is very annoying. The rooms were clean and they had a new flat panel TV in the room we stayed in. Conveniently located close to the highway but not directly off so it wasn't too loud or dirty, but easy to find. I would stay there again.”

Jan 24, 2008 by Lawrence from Girard, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• HD TV very clean and nicely decorated.
• Restaurant to expensive to eat in limited selection a Fairfield hotel breakfast would be great.

“Excellent staff very accommodating, always very clean.”

Jan 16, 2008 by Sandi from Mason, OH
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[7]

• Clean.
• Toilet pressure bad couldn't flush toilet; called someone in. Never fixed properly.

“Fine for price. Nothing spectacular.”

Jan 9, 2008 by Mike from St. Peters, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for our needs.
• No free breakfast.

“We where visiting son at school and this hotel had plenty of places to eat near by and close to the school.”

Aug 9, 2007 by Cathy
Overall Rating: 10

• We loved the pool area. It was very clean and well kept up. Very relaxing!
• There was no wireless internet connection.

“It looked new. Everything was very clean. The bed was so comfortable. The arrangement of the room was spacious and relaxing. The pool area was clean. The courtyard was very pleasant to look at. The staff was friendly and helpful. We really enjoyed our stay here and would stay again.”

Jul 12, 2007 by Mary
Overall Rating: 10

• Convenient and safe.

“We enjoyed our visit. The hotel was convenient to all the activities we participated in. Staff was friendly and courteous.”

May 9, 2007 by Debbie from Iowa City, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Close to an excellent natural foods grocery store.
• No mirror in guest room, only in bathroom.

“Clean, close to highway 90, nice lobby area for visiting with our friends, enjoyed the complimentary coffee in lobby. Rooms are bright and cheerful, some have a balcony.”

Apr 18, 2007 by Lawrence from Girard, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The great comfortable pillows and the Jacuzzi!
• Wish it had a comp; alimentary continental breakfast.

“Once again we were treated as royalty. We love this place!”

Apr 16, 2007 by Anne
Overall Rating: 8

• Complimentary cookies and coffee goes above other hotels' amenities.
• Breakfast area needs a little renovation.

“This hotel couldn't have been more accessible. My room was very comfortable. I slept like a baby. I was given a late check-out in order to make my attendance at a funeral less stressful. The staff was helpful with directions to food and the events I needed to attend. I would certainly stay here again!”

Feb 28, 2007 by Lawrence from Girard, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was clean and fresh and the bed was so comfortable.
• Would just like a complimentary continental breakfast.

“We cannot say enough about how well were treated by the staff at this hotel. When we arrived the front dust staff remembered our name from our previous visits. Dean was her first name and she was so pleasant. Along with that she upgraded our room to one with a king size bed and a Jacuzzi. What more could we want. What a wonderful welcome. This could only have happened at a place where the manager must treat the guests the same way! Carrie who our daughter has worked with in making reservations at this hotel for her upcoming wedding is doing a marvelous job with this Marriott courtyard, her employees and the guests. What a great job all of them are doing and we hope they are recognized for their efforts. Kudos to the Willoughby courtyard!”

Feb 27, 2007 by Erika from New Kensington, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The newly decorated rooms were great.
• There wasn't anything I didn't like.

“This hotel is more than a 2 1/2 star rating. I loved the pool and the workout room. Also the room was far one of the best decorated and cleanest I have ever stayed in.”

Feb 22, 2007 by Lori from Lyndhurst, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was nice and the pool was nice.
• Ice machine on my floor didn't work and I had to go to another floor.

“Overall, our stay was nice. My children had a great time. The room was very nice.”

Jan 29, 2007 by Jim from Brighton, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient to expressways - but still quiet.
• Strictly non-smoking; high speed internet was not wireless in rooms.

“Good business location, but you're tied to the desk with wired internet connection.”

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Amenities at Courtyard by Marriott Willoughby, Willoughby

AM/FM Alarm Clock Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Horseback Riding Ice Machine In Room Movies

Indoor Pool Iron Jacuzzi Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Vending Machines Wake-up Service Water Skiing

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