Clarion Hotel Universal

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User Reviews for Clarion Hotel Universal, Orlando

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Oct 31, 2009 by Mary from Jensen Beach,FL
Overall Rating: 9

• Lobby was beautiful, refrigerator and microwave in room, and the room was spacious.
• Not enough parking for all the guests, carpets and walls in hallways could be touched up.

“Over all the hotel was great. It was at a perfect location, the lobby was beautiful, the room was spacious and clean, and the staff was very helpful and friendly. Loved that there was a refrigerator and microwave in the room which both came in handy. The carpet and walls in the hallways could be touched up a little, and there didn't seem to be enough parking for all the guests, but they tried to accommodate everyone as best as they could.”

Mar 18, 2009 by Kristen from Jacksonville,FL
Overall Rating: 5

• Friendly staff.
• Was in smoking room.

“The staff was very friendly. The first night we were in a smoking room (which was on a smoking floor - disgusting). The room wasn't that clean. We requested a room change and the hotel couldn't honor it the first night because /c they were full, but the second night we were in a nonsmoking room (which was a lot cleaner). The bedding was comfortable. The shower wasn't exactly hot water though. No continental breakfast.”

Mar 11, 2009 by Venitah from Allenton,TX
Overall Rating: 5

• The staff was very friendly and nice.
• My keys did not work on the room and
  I had to keep getting them replaced.

“The hotel staff was very accommodating. It took them 24 hours to decide to move us to another room after getting the keys replaced about 6 times the first day. The restaurant staff was very friendly and accommodating.”

Feb 24, 2009 by Marj from Holland,MI
Overall Rating: 5

• It had a nice lobby and pool area was good.
• Adding hidden charges to your bill.

“The bathrooms were not fixed up around the tub/floor area. It was not as clean as it could be.”

Feb 22, 2009 by John from Jacksonville,FL
Overall Rating: 7

• Price and location.
• A little older. Rooms need updating. Bathroom sink was clogged.

“I've stayed here on business several times. I keep coming back because of it's proximity to my customer locations and it's affordability.”

Oct 12, 2008 by F
Overall Rating: 6

• Jacuzzi was nice, pool was a good size.
  
• Dirty rooms, hall-ways ( roaches) and smells.

“The place is not very clean but cheap, if you don't care where you stay this is a good place to save money. The pool is actually nice and there are 2 Jacuzzis. Very close to universal studios (1 mile) and there is a free shuttle that takes you there and brings you back. Overall, if you don't mind a hotel not so clean then it is a good place otherwise look somewhere else.
”

Sep 11, 2008 by Walter from Shrewsbury, MA
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[8]

• Nothing.
• Dark, dirty, smelled really bad in the hallways.

“I and my wife found this to be a real dump. Wallpaper was falling off the walls, trim boards in hallway had been knocked loose and not repaired. As soon as we opened the door to our room we were hit with a foul order. We let the room and checked out after no more than two minutes in the room. We canceled our second night also.”

Sep 6, 2008 by Candie from Sebastian, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very comfortable bed and pillows, great location.
• Bathroom needed more cleaning.

“Overall, this hotel was a great vacation spot for me and my daughter. The location was great - attractions were all very close. The staff was very nice and helpful. We would stay there again!”

Aug 28, 2008 by Tag from Kenneth City, FL
Overall Rating: 2
Cleanliness:[1] • Staff:[8] • Location:[8]

• Great bed and bed clothes, multi-pillows were excellent.
• Floor needed vacuuming. White power near door. Bathroom mirror needs replacing.

“Would have liked this place ten years ago. It needs a refinishing and a lot of TLC.”

Aug 26, 2008 by John from Tobyhanna, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Close to wet & wild.
• Carpet smell.

“I will stay at the hotel again.”

Aug 26, 2008 by Bill from Mobile, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Free shuttle to the attractions.
• $3.50 per day charge for parking/wireless internet.

“Worked for us from a convenience point of view. Physical plant was a bit old and dated (i.e. bathroom) Very friendly staff.”

Aug 25, 2008 by Don from Fairfield, OH
Overall Rating: 6
Cleanliness:[2] • Staff:[6] • Location:[8]

• Location, close to everything on I drive.
• The room cleanliness was poor at best.

“The hotel itself was nice. Great pool and 2 hot tubs and a great restaurant. Great location, great restaurant (staff especially), uncaring desk staff, cleaning staff lacks cleaning skills, and you can not use the luggage cart unless you are willing to pay the man with his hand out (bell captain) standing next to it. We were also chased down 4 times by the people selling tickets to the parks.”

Aug 21, 2008 by Rakesh from Plainsboro, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Rooms were good.
• Rates quoted by hotel were less than what the taxi actually charged for transport to Universal Studios.

“We had asked 3 rooms for 7 nights. I called in a day before arrival to confirm if they had a fridge/microwave in the rooms. I was told there were none but I could get one upon payment of $10 per day per room. I requested for one set to be provided in one of the 3 rooms. Upon checking in the next evening, I was told by the reception person that all rooms were pre-equipped with a microwave and fridge and we need not pay extra for any room. However, when I checked out I had a charge of almost $80 added for the upgrade. When I asked the reception person, he said I was charged because I had asked for it and the other two rooms were not charged because the hotel had given us complimentary upgrades. I would recommend getting a written undertaking upon check-in if you are told there is no charge for something that is already available as a default.”

Aug 21, 2008 by Adam from West Palm Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The view from our room was worth the price.
• Their was slight mildew in the bathroom that could use attention.

“The Clarion Universal is a family friendly, moderate hotel located directly across the street from Wet and Wild. It is also very convenient to Universal Studios, with the attractions within 1 mile! It provides a great level of service for the price, and the restaurant and deli add an extra touch of comfort. The attractions desk in the main lobby looked as though it would be a great asset. I am quite certain that we will visit this property again in the future.”

Aug 20, 2008 by Cassie from Plantation, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[5]

• Dog friendly. Clean. Close to Wet N' Wild.
• Traffic.

“This was a very comfortable hotel. It was located in a convenient area, close to Seaworld and across the street from Wet N' Wild. My only complaint is that the traffic in the area can get quite backed up.”

Aug 16, 2008 by Sharon from Cape Coral, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[10]

• Excellent location to where I wanted to be, hotel staff was great.

“The room was clean but the table was broken, staff replaced it ASAP when I told them. The bathroom tub & sink were stopped up, they fixed the sink ASAP but the tub was still draining slow. The bathroom door frame was cracked and paint chipping off. Paint peeling in the bathroom, but the room itself was very clean. The staff was great, what ever I needed they took care of (what they could) right away). They always had a smile on their face.”

Aug 12, 2008 by Jay from Ponte Vedra Beach, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The location of this hotel was great for my needs. I was doing business, but enjoyed the pool and the vacation like atmosphere during my off hours.
• The hotel was replacing carpet and beds on the floor that I stayed on and it was a bit of a pain to walk around the workers and hear their noises.

“Overall, the hotel met my expectations. They front desk staff was especially helpful and they gave me an extra hour on my check-out time.”

Aug 7, 2008 by Marsha from Charlotte, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• Clean, safe and quite room.

“Nice hotel. Great location for wet and wild and universal.”

Aug 6, 2008 by Luann from Land O Lakes, FL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Friendly check-in.
• No complimentary breakfast.

“Staff very friendly and accommodating.”

Aug 1, 2008 by Bill from Monument, CO
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Room Price.
• Noisy neighboring guests; outdated bathroom; no complimentary breakfast.

“While room rate was good, probably the noisiest hotel I have stayed at. Complimentary computers virtually non-available, being used by kids. Bathroom's fixtures and overall look very dated. $3.50 daily service fee charged in addition to room rate to supposedly cover local calls, use of in-room safe, and parking (thought that was free?), whether you take advantage of what it covers or not. Overrated at 2.5. Would not stay at this hotel again.”

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Amenities at Clarion Hotel Universal, Orlando

Coffee Maker in Room Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities

Parking Pets Allowed Pool Restaurant Room Service Television with Cable

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