Crowne Plaza Hotel Orlando-Universal

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User Reviews for Crowne Plaza Hotel Orlando-Universal, Orlando

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Jan 30, 2010 by Sabrina from Vero Beach,FL
Overall Rating: 1

• Did not meet my needs and staff did not intend to.

“Staff was not interested in meeting your needs and not friendly.”

Jan 26, 2010 by Rob from Eht,NJ
Overall Rating: 6

• Clean with nice pool.
• Continuous trying to sell Time Sharing at facility!

“ Although the hotel was very nice looking, the rooms walls were very thin, no complimentary breakfast (as is norm with other hotels) and the main issue was they charged $12.95 per 24 hours per computer for WiFi service. This is something almost all hotels now offer for free. I guess they don't want to give this to the people who are staying there through their Time Share program! ”

Jan 12, 2010 by Tim from Tampa,FL
Overall Rating: 10

• Great room accomodations.
• Wait for elevators too long.

“This hotel is very comfortable and located ideally for travel to Universal resort parks.”

Jan 6, 2010 by Bob from Lake Worth,FL
Overall Rating: 10

• Great location and great place overall.

“Great location, close to everything that matters. The staff is great, and the hotel is extremely clean and well-kept. The beds are awesome!”

Jan 6, 2010 by Mike from Kennett Square,PA
Overall Rating: 10

• Professional, courteous staff.

“I got a great bargain on priceline to begin with, and when we got there, we were given a free upgrade to a suite. The hotel was fantastic.”

Oct 14, 2009 by Kake from Jacksonville,FL
Overall Rating: 10

• The staff was great and very helpful.

“We were very happy with our experience at this hotel and hope to be able to stay here again on our next trip to Orlando.”

Aug 31, 2009 by John from Woodbury,NJ
Overall Rating: 9

• Quiet, peaceful and trouble free.
• Small room, not enough coffee, no refrigerator

“Near the center of everything. Clean and well managed, has exercise room, pool and restaurants. Traffic heavy around area.”

Aug 31, 2009 by John from Woodbury,NJ
Overall Rating: 9

• Quiet, peaceful and trouble free.
• Small room, not enough coffee, no refrigerator

“Near the center of everything. Clean and well managed, has exercise room, pool and restaurants. Traffic heavy around area.”

Aug 7, 2009 by Sue-Anne from Pointe Claire,Canada
Overall Rating: 10

• The beds and linens were really comfortable. The pool was large and warm.
• There was a lack of communication between the hotel management and the ticket sellers from Universal Studios.

“We were greeted with great politeness and treated like royalty when we arrived at the hotel. The room exceeded our expectations. It was very comfortable and clean.”

Jul 19, 2009 by Isaac from Charleston,SC
Overall Rating: 4

• convenient location
• exercise facility was awful. breakfast was poor and wildly overpriced. $17 breakfast - are you kidding? maybe at the Plaza in NYC

“Average hotel. designed for the Disney/Amusement Park traveler.”

Jul 17, 2009 by Fabian from Loxahatchee,FL
Overall Rating: 5

• Great location and great common areas.

“Great location, nice common areas, pool and lobby.”

Jun 25, 2009 by Adam from St. Petersburg,FL
Overall Rating: 10

• The hotel was very clean, neat and proper. Everything exceeded my expectations!
• The hallways were not air conditioned for some reason and the ice maker was inop.

“The Crowne Plaza
at Universal is an exceptional hotel. All the staff were very friendly and professional. The tiki bar at the pool was an awesome place to meet people late at night. The beds were very, very comfortable. The Flat screen LCD TV was sweet and all linens were soft and warm. I would recommend this hotel to anyone staying in the area.”

May 21, 2009 by from Celebration,FL
Overall Rating: 10

• Friendly staff that was willing to help us find the best deals in terms of places to eat, theme parks, etc.
• No ceiling fan in the room, AC unit/fan intake was loud. Hotel restaurant menu was pricey, no refrigerator in the room.

“Friendly staff and pretty quiet and very clean inside the hotel itself. It's a smaller place - ideal for couples or business travelers. Small families as well. The 24 hour concierge was able to locate regular pillows for us, since we did not like the down pillows, quite late in the evening.”

May 12, 2009 by Antoinette from Ocala,FL
Overall Rating: 9

• Accommodations were great and staff was friendly.
• Nothing noted.

“It was clean and the site
was beautiful, I would recommend it highly to others.”

Apr 16, 2009 by Georgeann from Eldersburg,MD
Overall Rating: 10

• The hotel was clean and the staff was more than friendly.
• During my entire stay, I did not meet one rude or grouchy person!

“The hotel was fabulous from day one. I arrived late and there were no parking spaces - the receptionist told me not to worry and to just park in the valet parking area. The hotel was clean, upscale, and the rooms were well appointed. The beds were very comfortable - like sleeping on a cloud! The pool area was clean and the water refreshing. The Tiki bar was neat too! An excellent vacation. I'm really glad about this choice! I would certainly stay here again!”

Apr 12, 2009 by Brian from Ottawa,Canada
Overall Rating: 9

• Location.
• Old and
  dated furniture in room.

“Great location, great staff. Rooms are dated but clean.”

Apr 8, 2009 by Carole from Pembroke Pines,FL
Overall Rating: 10

• The rooms were very spacious and clean.

“The front desk staff was very friendly. They honored our request for 2 beds. The room was very spacious and had all the amenities we needed such as refrigerator, microwave, coffee maker, and flat screen T.V. The room had 2 queen beds and were very comfortable.”

Apr 8, 2009 by Dino from Tallahassee,FL
Overall Rating: 9

• All of the employees were extremely friendly and went out of their way for you.
• AC's in room a little noisy.

“The employees were definitely at a 4 star hotel level. The location was great, only 1 block off of busy International drive. Far enough to be quiet and close enough to be convenient. Lobby and pool area were very nice.”

Mar 30, 2009 by Ken from Manahawkin,NJ
Overall Rating: 10

• People.
• Nothing.

“Very clean, friendly and
helpful staff.”

Mar 26, 2009 by Derek from Weeki Wachee,FL
Overall Rating: 8

• Cleanliness of the bathroom.
• Not enough eletrical plugs for PC. Had to unplug the phone.

“Great location. Great staff. They did what they said they would do.”

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Amenities at Crowne Plaza Hotel Orlando-Universal, Orlando

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Breakfast Buffet CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Phone with speaker Pool Porters Public Address System Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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