Amerisuites Orlando Lake Buena Vista

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User Reviews for Amerisuites Orlando Lake Buena Vista, Kissimmee

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Nov 28, 2007 by Charleice from Hialeah, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient.
• The water did not get hot enough when taking showers.

“Family friendly.”

Nov 22, 2007 by Jens from Ft. Walton Beach, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• Nicely located.
• First room was a disaster; internet did not work in either room.

“The first room we were given upon arrival was a disaster. It only had one bed and not a real shower. After a few complaints, we were finally given a different room the second night for the rest of our stay and it was much better. We actually started liking he place in the end. It is a good value for the money; however, last time the 2, 5-star hotel was a lot better. 2 stars would be more fitting.”

Nov 17, 2007 by Terrie from Green Cove Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• There was a problem with the toilet and they fixed it immediately.
• They are in the middle of renovating, so some things are not so new yet.

“After talking to an associate, I learned that this property was just taken over by calypso cay and they are renovating everything. It was more than efficient for what we needed.”

Nov 15, 2007 by Lucinda from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great location closes for lots of Disney.
• Complimentary breakfast was so, but clean facility.

“For the money I was impressed the room was spotlessly clean though housekeeping did leave food from last person in fridge, bathroom was clean, room smelled fine, a nice experience in all hotel going through change of ownership so it isn't an amerisuite anymore.”

Nov 14, 2007 by Peter from Oviedo, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[4]

• They provide a complimentary continental breakfast.
• Room was dirty, bed not changed, reservation system defective, employees are clueless.

“This hotel was recently purchased from another hotel chain. The employees do not know how to operate their computer system. My reservation was tied to someone else's credit card and not mine. I can only wonder whose reservation was tied to my credit card. The first room I was given had not been cleaned by housekeeping. Trash in the wastebaskets, the bed linens were not changed, the carpet not vacuumed, and there were no toiletries (i.e. Soap). The second room I was provided was only better in that it had clean bed linens. The wastebaskets had not been emptied, the carpet had not been vacuumed, there was no soap, and the coffeemaker had not been cleaned. Since I only needed the clean beds, I stayed in this room. The employees excuse was that their computer system showed clean rooms as dirty and dirty rooms as cleaned. What I don't understand is why at 9pm at night all of their rooms are not clean. I think there is more going on at this hotel then I was told. The only positive thing I can say is they have no where to go, but up. They are renovating the rooms and closing a floor at a time to accomplish this task. Hopefully, the renovation includes new mattresses for the beds. My stay here was not enjoyable. Even for the price I paid.”

Nov 14, 2007 by Ida from Davie, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great customer service!

“This was the best choice we have made in a long time!”

Nov 6, 2007 by M from West Palm Beach, FL
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[4]

• Room size.
• The hotel was poorly managed and did nothing to help solve the problems.

“This hotel needs to have new staff who cares about the people staying there. Facilities need to work. Light breakfast should include something to eat. They had nothing for the "light" breakfast that they offered not even dry cereal and milk.”

Nov 5, 2007 by Kay from Ann Arbor, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[8]

• Location.
• Filthy and poorly equipped.

“The hotel appears to be in transition or in receivership. Word from other guests is that it previously was a very nice hotel under the name "Amerisuites," which still appears on the hotel front. However, the room was ill equipped (e.g., broken remote, no coffee pot, no Kleenex, no lampshades!). There were 4 pools (1 closed, 1 dirty, and 2 reasonably o.k. But cold).”

Nov 4, 2007 by David from Margate, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Pet/Flea friendly.
• Mold, A/C leaked, Dark rust like stains in bathtub, rude staff, and Flat pillows, Huge holes in sheets, Roach and flea infested.

“This place makes any one star hotel look great. I called for directions (waited on hold for 10 min) and they sent me the wrong way. All of the "Disney area" hotels/inns that are not at the Disney resort are near each other in 1 of 2 areas. This place is further away from Disney than Sea World. The staff was extremely rude. I tried to bring some problems to the attention of the manager. The manager said, "If you don't like it here stay somewhere else, I'm done talking to you." In their defense it could be that they are tired of listening to customer complaints because every time I walked past the front desk, guests where complaining. I have stayed at many national economy hotels and this one ranks below them. Its just that bad. As you walk into the room the smell of mildew just makes you want to vomit. The carpets are very old and stained. The a/c was extremely noisy and leaked onto the carpet. The bathtub had a stain on it like someone used it as a toilet. We changed rooms and that tub had the same stain, so Im not sure the cause. The bed was the standard econ ones, but the sheets are just awful. My wife found fleas on the sheets. They allow pets so I would recommend this place if your animal already is infested with fleas.”

Oct 31, 2007 by Alexis T. from Pembroke Pines, FL
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[6]

• Only location.
• Room was dirty and front desk staff not very friendly.

“1 star at best. Do not recommend this hotel.”

Oct 31, 2007 by Jeanne from Parkland, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• I liked it when I left the hotel. That meant I didn't have to deal with the torture anymore.
• In a word: everything.

“The hotel staff was rude and unhelpful. The beds were hard and lumpy, the toilet did not flush. We were woken up by another guest peeing in his bathroom above us. The rooms smelled like a dirty ashtray. We moved three times! The breakfast was stale. The water in the room's wet bar did not work. The pools were unkempt and the golf course was un useable. The housekeeper tried to force the door open even though we were in the room and shouted out for her not to enter! I only put a one star rating because there wasn't anything lower! Management never returned my call regarding my complaints!”

Oct 25, 2007 by Tracy from Jacksonville, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Rooms were spacious; free breakfast.
• Rooms were worn with torn carpeting and rusty tub.

“Calypso cay was very convenient to Walt Disney world, which was our destination; we were in the park parking lot within 10 minutes. Our room had two double beds and a sofa bed in a semi suite arrangement. The beds were comfortable but had cheap thin linens. The hotel was decent and nice for budget minded families but was not suitable at all for a romantic getaway.”

Oct 24, 2007 by Jeff from West Palm Beach, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• My camera and watch were stolen from my room.

“Horrible. The front desk person does not speak English well and furthermore understands less. Someone came into our room and stole my camera and watch. The room was not very clean. The carpets were filthy throughout the halls. The most awful experience at a hotel I ever had.”

Oct 21, 2007 by Vj from Bradenton, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[6]

• Refrigerator in room & room was large.
• Continental breakfast didn't have milk or cereal. No high speed internet in rooms.

“It was a little further from Disney than I would have liked, but if you avoid 192, traffic isn't bad. The rooms were large with refrigerator, but one of the two rooms we had smelled musty. The carpet in the hallways was dirty and much worn. The breakfast area is attractive and large, but the continental breakfast only had 2 donut choices (no chocolate), two muffin choices, small cinnamon rolls and yogurt. There was no toaster and nothing to toast, no cereal and no milk, even though there was a milk dispenser. There were two kinds of juice. It would be nice to have a high-speed internet option in the rooms, but it is available in the lobby/breakfast area, which is fairly comfortable.”

Oct 19, 2007 by Tom from Weldon Spring, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was very friendly and helpful. The room was clean.
• Breakfast was a joke. Make other plans.

“I received an excellent rate. The staff is most accommodating and very friendly. Do not rely on the breakfast it is nothing more than sweet roles, some fruit and yogurt. No cereal, bread, waffles, milk or meat. Fortunately there is a grocery store near by and the room came with a fridge and microwave.”

Oct 19, 2007 by Kirk from Otis Orchards, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The pool location.
• Never got house keeping, was told by front desk, Russian, I believe the boat person quit.

“These hotel met my needs it was a large room kids and me loved the pools never saw housekeeping though but will stay there again.”

Oct 18, 2007 by Jessica from Stckbridge, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• I loved the mattress.
• The lighting.

“This is a nice hotel if you are traveling.”

Oct 17, 2007 by Mercy from Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Conveniently located.
• Continental breakfast could have been better.

“Hotel is conveniently located near restaurants and amusement parks. Average hotel with less than average continental breakfast.”

Oct 17, 2007 by Michele from North Fort Myers, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Large room & pool with slide.
• Hotel needs updating, fitness room equip. Broke, carpet had holes in hallway and beds uncomfortable.

“This hotel is nice and I liked the room size with a pull out sleeper, fridge, and microwave. They have continental breakfast; muffins, donuts, fruit, orange juice, coffee, tea. The fitness room only had I think 4 pieces of equip. With 2 of them being broken. The pool is nice for kids because it has a slide and they have a small mini golf. The bed was a little uncomfortable but so is a lot of the hotels. Even though the hotel needs some updating I would definitely stay here again.”

Oct 16, 2007 by Frank from Spring Hill, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• Filthy.

“Very bad, had to pay for maid service in an already dirty room. Only one lift working.”

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Amenities at Amerisuites Orlando Lake Buena Vista, Kissimmee

Bar/Lounge Express Checkout Free Parking Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room Parking Pets Allowed Pool Safe Deposit Box Television with Cable