Hilton Cleveland East/Beachwood

Photos of Hilton Cleveland East/Beachwood, Beachwood

• Add your own photo of Hilton Cleveland East/Beachwood

User Reviews for Hilton Cleveland East/Beachwood, Beachwood

• Add Your Own Review »

Sep 12, 2008 by David from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The view of the golf course from the pool was great.
• The first room we stayed in had bugs.

“Nice location. View of the golf course was great! We really enjoyed the pool and hot tub. However, it would be a good idea to require parents to supervise children using these facilities.”

Sep 9, 2008 by Anirudh from Edison, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing, horrible hotel worse than motel.
• Worse than motel.

“Never ever stay in this hotel. Smell in hallway rooms. Algae in pool and water smells. Sauna also same way. Not friendly staff. Internet never worked and if asked no one even bothered to attend my problem.”

Sep 4, 2008 by Jim from Pittsford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent room, much better than expected.
• Ran out of coffee for room.

“Room seemed much better.”

Sep 1, 2008 by Roger from Minneapolis, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[7]

• Free WiFi.
• Paper thin walls, dirty, unkept, rude service.

“Horrible stay overall. Poor service at front desk. Paper thin walls, dirty bathrooms and rooms.”

Aug 29, 2008 by Jack W. from Demotte, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodating - we needed a wheelchair and they graciously helped.
• Restaurant prices were a bit high.

“Great place to stay overnight.”

Aug 21, 2008 by Valerie from Alameda, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Attractive lobby and room. Comfortable and clean, good location.
• Desk staff was not particularly friendly. Maid forgot to clean our room, closed pool to guests for private party.

“It is attractive, clean and updated. Our room was very comfortable, had nice linens and was quiet. We did experienced a few downfalls. The elevator is very far from the lobby. If you have mobility problems this is not the hotel for you. Weekend nights are extremely noisy on the first floor. The bar is hopping and the music is uncomfortably loud. It would be nice if the hotel put a sound proof door at the entrance to the club. Other than those two issues, we liked the hotel and would stay again.”

Aug 21, 2008 by Jeff from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Very nice courtyard.
• Nothing.

“No frills.”

Aug 20, 2008 by Mike from St. Peters, MO
Overall Rating: 6
Cleanliness:[2] • Staff:[8] • Location:[8]

• Great location.
• The room was filthy.

“Was not like a normal Hilton. This one was dirty and needs a good cleaning looks like its being run to the ground.”

Aug 12, 2008 by Gordon from Michigan City, IN
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• The staff was friendly.
• The hotel overall needed to be cleaned. The room and the pool area was not very clean.

“This hotel is very nice for business people. The staff was friendly. The pool area was not really kept up. The carpet and floor in the room were not clean at all. Not a hotel for a family stay. Not much for children to do at the hotel. It was centrally located by malls and places to eat.”

Aug 11, 2008 by Don from Dearborn, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Desk clerk promptly attended to room change request.
• Couldn't get Browns game on TV due to cable problem.

“Great location and courteous people. I had two room issues upon check-in which were promptly addressed.”

Aug 9, 2008 by Darryl from Broken Arrow, OK
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[8]

• Good location.
• Not as clean, not a typical three star level.

“Other newer hotels in the area.”

Aug 2, 2008 by Josephh from Hilliard, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Everything.

“Where do I start but here we go. I arrived at the hotel. When I asked to use the internet which cost me 5.78. Housekeeping did not have one ready. Mind you it was 5 pm and check in time is 3 pm. I said well I need a double bed room and she kept insisting on trying to put me in a king room. I then asked when housekeeping could have my room available and she said let me check when she came back over 10 minutes later she said that housekeeping had went home. I find it hard to believe that a hotel with over 1000 rooms has no housekeeping staff. Next she said the manager was in a meeting and I could wait until he got out of the meeting to talk to him. Then after about a half hour she said well we can give you a double non-smoking room and then bring you ashtrays. We arrived at our room and it was small and very outdated in the bathroom area. We had traveled all day so I went in to take a shower and the tub was filthy and would not drain so after taking a shower standing in 8 of water I got a knock at the door and there was a gentlemen standing there with 1 ash tray when I asked for an additional ashtray he said that was the only 1 they had. Come on a Hilton hotel with over 1000 rooms has 1 ashtray. The next morning I had business that was going to keep me over an additional night. When I asked for a late checkout so that I could find different accommodations I was told I could stay till 1pm (checkout is 12 pm) but that I would have to be out by 1PM in a very snotty way. Bottom line is I have.”

Jul 30, 2008 by Anne from Mason, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• The attentiveness of the staff was exceptional.
• The room was musty. The carpet baseboards were falling off.

“I have stayed at this hotel more than once. Overall, although the staff is exceptionally attentive and friendly, the hotel itself is in need of much updates, especially the rooms.”

Jul 29, 2008 by Calvin from Chicago, IL
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• Ready to help customer.
• The room is smoking room earlier.

“The smoking room environment is not good. Needs to change it the following day to non-smoking. Good that they have rooms and willing to make the change.”

Jul 17, 2008 by Carl from Buffalo, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• Friendly staff.
• Room service skipped a day.

“Poor TV station selection.”

May 31, 2008 by Johanna from Elk Grove, IL
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing.
• Bad service.

“The stay was not pleasant took to long for help.”

May 30, 2008 by A from Pittsburgh, PA
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[2]

• Free parking.
• Location inconvenient.

“This hotel is not close to anything interesting, unless of course you interests extend to horrible neighborhoods and teaming highways. Our experience was particularly bad as a result of a group of people who thought it was acceptable to host an all-night party in the room adjacent to ours. The hotel's response to our numerous complaints was slow and ineffective; they flat-out ignored our first call. The bottom line: spend a little more and stay in the city.”

May 30, 2008 by Chaunte from Hampton, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• A Hilton family hotel is always the best in quality.
• Not the greatest staff I've had experience with in a Hilton.

“Overall, I enjoyed my stay, I love Hilton properties in general-no real complaints.”

May 29, 2008 by Sunitha from Dearborn Heights, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice Cozy place to Stay.
• Didn't Serve Free Morning Breakfast.

“Good.”

May 21, 2008 by Jim from Hermitage, PA
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[7]

• Very comfortable beds and convenient computer room.
• Our toilet was dirty when we arrived, coffee creamer was rotten, 1 of 2 wash cloths were replaced.

“We really enjoyed our bed. It was exceptionally comfortable. The staff were very friendly and accommodating. Unfortunately our toilet was dirty when we arrived and there was also an unsightly spot on the floor next to it. The coffee creamer in the room was all rotten and we had two wash cloths replaced by one on the final day of our stay. Also many equivalently starred hotels seem to have flat screen televisions in them, while this had what seemed to be a 20 year old set.”

• View All User Reviews

Amenities at Hilton Cleveland East/Beachwood, Beachwood

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services