Embassy Suites Hotel Cleveland-Beachwood

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User Reviews for Embassy Suites Hotel Cleveland-Beachwood, Beachwood

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Apr 29, 2008 by Bob from Mc Donald, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Smoking rooms.
• Long walk to room.

“Quality and value. Would be very nice spot for a family get away.”

Apr 22, 2008 by Will from Warrensville Hts, OH
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[9]

• Smoking room availability, clean rooms.
• No heat, defective TV, overly loud housekeeping staff.

“Entering hotel, loved staff friendliness and lobby decor. Rooms were clean and comfortable. However, heat did not work even after maintenance serviced and when called again, sent security guard to repair with no success. We were given extra blankets to keep warm. Television went out and maintenance man sent to repair TV, spoke very little English and could not read info on television. After he left TV worked again for about an hour and went out again. After complaining again, no attempt was made to repair it by staff at all up to our departure. Do not recommend to anyone. Housekeeping was loud and constantly letting door slam over and over as they cleaned rooms adjacent to ours.”

Apr 20, 2008 by K from Hudsonville, MI
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Room and breakfast.
• Walk to the elevator was far each time.

“Great facility great stay!”

Apr 9, 2008 by Pat from Bay City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary breakfast and great fitness room. Three sinks was great in the morning!
• The sauna was out of order while I was there, but it wasn't a big deal.

“This hotel was easy to get to from the freeway and is only a short drive from Downtown Cleveland so you get the ease of suburban living and the access to the city's attractions if you want them. I really liked the complimentary cooked to order breakfast and the complimentary cocktails in the evening. I really enjoyed my stay and I was actually sad when I had to check out. That usually only happens when I stay somewhere for more than a week, but I was only at this place to 2 days!”

Apr 2, 2008 by Joe from Westfield, IN
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[8]

• Free breakfast.
• Sub-par cleanliness - bathroom was never clean even after the clean and the tables had coffee "ring" from previous guests that was never wiped off.

“Good hotel for families with children, but can't count on their cleanliness. Bring a can of Lysol and disinfectant wipes.”

Apr 1, 2008 by Tim from North Tonawanda, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• I loved the pond with the live turtles in the Atrium along with the live plants.
• The room that was left for me was a smoking room but it was all they had.

“I was very pleased with the entire complex from the desk clerk to the indoor swimming pool. I especially like the atrium design that Embassy Suites is known for.”

Mar 27, 2008 by John from Batavia, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean and comfortable rooms, great breakfast, great deal.
• Nothing to dislike.

“This hotel was a well-maintained facility with clean, comfortable rooms. The staff was extremely helpful and courteous. An excellent value for both business and leisure travelers. Great location that makes it easy to get around the entire Cleveland area.”

Mar 26, 2008 by Norman from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The included breakfast and the two room suite.
• Could hear the TV in the next persons room.

“I liked it and would stay there again.”

Mar 26, 2008 by Mike from Warren, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The Atrium was beautiful and felt like a real getaway.
• The bed was not the most comfortable.

“The Embassy Suites in Beachwood, Ohio is a very clean and well maintained facility. The rooms are very comfortable, yet small. The bed was not very comfortable, but there were plenty of pillows. The Manager's reception was treated like a party, but the only snacks were chips, cheese curls and tortilla chips. No dips, no appetizers. The staff was very friendly, the bartender especially so. The morning breakfast was excellent. The line for omelets was long, but it was a Sunday morning.”

Mar 20, 2008 by David from Saint Albans, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The breakfast buffet!
• We confirmed a room with two doubles and got one with a king for three people.

“Very nice in a reasonable location.”

Mar 20, 2008 by Lori from Hillsboro, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The jungle-like feel.
• We stopped back three times to see if we could get two double beds.

“Love the turtle haven, the jungle feel and it feels homey.”

Mar 17, 2008 by Henry from Mercer Island, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was spacious and comfortable.
• There were a lot of kids running around the common areas.

“This was a very comfortable and convenient place to stay while visiting NE Ohio. I would definitely stay here again.”

Mar 13, 2008 by Jen from Canton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Loved their cook-to-order breakfast & they had a 5:30-7 free happy hour in the atrium!
• Lots of chaos in the pool (no parents in sight); workout room not too great. People not very friendly.

“We loved staying in this hotel. Location (Independence) was awesome, we went shopping around (we're foodies so we loved going to Trader Joe's, Wild Oats (Whole Foods) and some of the restaurants). We were in Cleveland, but still somewhat remote & not too busy/chaotic where we were. The hotel room was very nice. We had 3 sinks in our room. We had the king suite (nonsmoking). And it had a living room area off of the bedroom where they had a nice desk area, a sofa bed, and a little kitchenette area (with a sink, fridge, microwave, coffeemaker, and mirror). The bathroom was OK, not especially spacious, but did I mention that all the sink vanities were in granite? Then our bedroom had a vanity also. The bedding was also very nice & comfortable (I think it was a down comforter, but not sure). The breakfast was phenomenal!”

Mar 8, 2008 by Janet from Copley, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Atmosphere, amenities.
• They did not have anyone to take our bags to our room.

“Besides the fact the girls at the front desk watched us load our bags on a vallot cart our self and push it to the 4th floor, the hotel was great. Pool, breakfast, evening gathering room was above my expectations.”

Mar 7, 2008 by Autumn from Boardman, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful scenery.
• Nothing.

“The location is excellent! Right in the middle of the mall and other shopping centers. The staff was great and the hotel was very impressive.”

Mar 7, 2008 by Garrett from Chesterfield, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fitness Center, Hot Tub, Complementary Breakfast and Happy Hour.
• Lack of options for snacks.

“Embassy Suites was beautiful. The rooms were spacious and clean. Hot tub, pool, and fitness center met my expectations. The complimentary breakfast bar was excellent, and the complimentary happy hour with h'ors devoirs and drinks was a nice surprise. Definitely will be going back to Embassy Suites.”

Feb 24, 2008 by Natalie from Erie, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• We loved the common area. The plants and atmosphere were beautiful.
• We had a smoking room so it did have an odor. Lots of noisy families (hockey tournament).

“The hotel was really inviting and beautiful. The room was set up really nice with the TV and sitting area up front and the bed in the back of the space. Had to walk a ways to the elevator. It was pretty noisy in the early evening with families there for a hockey tournament. In the morning, the stairwells were very dirty with litter from the night before (cups, popcorn, and pizza). The hotel charged our debit card as well as our credit card for the room. It took 4 days for it to be credited to our account. Overall, we enjoyed our stay and would definitely come back.”

Feb 21, 2008 by Gordon from Toronto, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The free breakfast alone would make me want to come back.
• The elevators were very slow, and there were many kids in the hotel playing.

“For the amount of money I paid, I got free (and excellent) cook-to-order breakfast, free parking, free in-room wireless internet, free in-room use of microwave and fridge, free use of pool and fitness centre, and a decent sized suite, I would rather live in this hotel than my own apartment! There is even an on-site Laundromat!”

Jan 16, 2008 by David from Bloomfield Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent breakfast.
• Sauna was broken.

“Well run hotel, great location, and nice amenities. Would definitely stay again.”

Jan 15, 2008 by Shirley A. from Euclid, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• We loved our room and the facility.
• The whirlpool was extremely hot. The pool was a little dirty.

“We enjoyed our stay and wished we had another night there! Very little minor problems and those being: pool was not really clean, if you touch the bottom of the pool in the arc, it's slimy. The whirlpool was too hot to stay more than a couple of minutes. But we love the temperature of the pool and outside of the pool area. Our bedspread was on the bed the wrong way, had to sleep with the tags on our face! We had to fix it ourselves. We do hope to go back again soon. Lastly, a maid knocked on our door and then immediately walked in at 9:20 a.m. and we were asleep! We thought that checkout was at noon!”

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Amenities at Embassy Suites Hotel Cleveland-Beachwood, Beachwood

Coffee Maker in Room Connecting Rooms Cribs Available Exercise Gym Express Checkout Free Newspaper Game Room Golf Guest Laundromat Hairdryers Available In Room Movies Iron

Laundry/Valet Services Meeting/Banquet Facilities Microwave Multilingual Pool Refrigerator Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services