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Seralago Hotel and Suites Main 2-star

5678 Irlo Bronson Memorial Hwy, Kissimmee, FL

614 room family fun hotel featuring free scheduled shuttle service to the 4 Walt Disney World Theme Parks.[more]

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User Reviews for Seralago Hotel and Suites Main, Kissimmee

Average User Rating: 6.5
Overall user rating
Cleanliness:[6.5] • Staff:[7.0] • Location:[7.5]
Based on 166 user ratings

Apr 28, 2008 by Chris M. from Lockport, NY
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Fantastic value, great motel !!
  • No In-Room internet access.

“Unbelievable value - great staff, 2 pools, will DEFINITELY visit again!!”

Apr 24, 2008 by Dominic from Marco Island, FL
Overall Rating: 4 Overall user rating
Cleanliness:[6] • Staff:[4] • Location:[6]

  • Location was moderately convenient.
  • No in room wireless access.

“This hotel has convinced me never to try for under a 2 1/2 star again!”

Apr 16, 2008 by Kim from Okeechobee, FL
Overall Rating: 9 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[10]

  • Location, beds, linens were generous.
  • Hard to locate room due to very small signs with room numbers on them.

“Excellent value and location. Clean modern rooms. Nice mattresses and plump not flat pillows. It was a little noisy when we first arrived about 11PM but it calmed down.”

Apr 13, 2008 by Valerie from Palm Coast, FL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Very clean, staff very helpful & maid service took well care of my room & very family friendly hotel.
  • Cant complain about anything I enjoyed my stay & didnt want to leave.

“Great service, friendly staff as well as helpful. Had a problem with the TV remote, had a tech come up just to reprogram it for me. I didn't get blown off & quick service at that. The restaurant & bar downstairs were great. My son enjoyed the arcade room. The pool was clean & refreshing. Was an amazing vacation for me & I would stay at this hotel again. A+.”

Apr 11, 2008 by Melinda from Spring Hill, FL
Overall Rating: 3 Overall user rating
Cleanliness:[1] • Staff:[4] • Location:[5]

  • Nothing.
  • Everything beds yuck ants and bugs dirty.

“I will never stay there again what a waste of money and time and my kids vacation.”

Apr 6, 2008 by Lisa from Shedden, ON CA
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[8] • Location:[10]

  • Very close to all the attractions and very clean.
  • Door did not shut properly and vanity area was too open to the rest of the room.

“The Seralago was very convenient to everything we wanted to do and see and was very affordable. Everything was very clean. The pool was nice as well. I think we got more than our moneys worth!”

Apr 1, 2008 by Tm from Chatham, IL
Overall Rating: 8 Overall user rating
Cleanliness:[7] • Staff:[10] • Location:[7]

  • Pools were warm.
  • Dingy room, mildew smell.

“The room was small and smelled of mildew. Beds were uncomfortable and small. Bathroom was cramped and dark. But staff was very friendly and the pools were heated and large enough to accommodate large numbers of guests. Location was close enough to parks and attractions that it was convenient, but there are other accommodations closer to specific parks, if that's important.”

Mar 17, 2008 by Andrea from Detroit, MI
Overall Rating: 9 Overall user rating
Cleanliness:[6] • Staff:[9] • Location:[10]

  • Price, location, pool and hot tub area.
  • Late at getting blankets, beds, VHS player, old room.

“The lobby had tons of brochures to grab. The room only had a VHS player which was kind of lame. Our room was cleaned up every day we stayed there with fresh towels added as well. The beds were really uncomfortable. Overall, great experience.”

Feb 26, 2008 by Natalie from Miami, FL
Overall Rating: 7 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[6]

  • Hotel was very clean and staff was friendly.
  • We stayed at the hotel for our Disneyworld vacation and the hotels shuttle service was horrible.

“The Seralago hotel is very simple. It is good if you only really use it for sleeping in. This hotel advertises that they have a free shuttle to Disney World however it is awful. The hotel shared it's shuttle with 3 other hotels and by the time it reached the Seralago there were no seats and often no standing room. They only offer 3 morning time departures to Disney World and 3 night time returns. Nothing else. Very inconvenient. Especially since most people staying at the hotel are there to visit Disney World. The hotel was clean and the staff was very friendly.”

Feb 26, 2008 by Melody from Ashland, OH
Overall Rating: 8 Overall user rating
Cleanliness:[7] • Staff:[9] • Location:[7]

  • The price we paid.
  • No continental breakfast.

“The hotel was good for the price we paid. We didn't spend a lot of time there as we were at Disney most of the day. It had a nice pool. We just wished there would have been a free/cheaper breakfast. We were completely satisfied with our stay!”

Feb 19, 2008 by Marcy from Maryville, TN
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[7] • Location:[10]

  • Clean, inexpensive and close to Disney and restaurants.
  • Running down, lamp melted, doors warped etc.

“Hotel was confused, Manager quickly fixed problems and gave us a non-smoking room due to daughter's allergies. Placed by a bunch of partying road workers (they were there to stay a while, chairs outside and they hung outside a lot), was moved the next day to a very quiet area.”

Feb 19, 2008 by Allison from Jacksonville, FL
Overall Rating: 6 Overall user rating
Cleanliness:[6] • Staff:[5] • Location:[9]

  • Convenience
  • No DVD player.

“Noisy. Room only had VHS player- No one travels with VHS tapes. Need to put DVD players in the rooms.”

Jan 12, 2008 by Rich from Roswell, GA
Overall Rating: 10 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[10]

  • Loved the overall atmosphere and closeness of attractions.
  • The room was drabby in comparison to lobby, pools, etc.

“This hotel was wonderful for the kids and myself. It was close to all the attractions and could walk to Old Town. The room was a had a worn look to it where everything on outside was given an update but not the room. However if you are just using it to sleep for a few hours it is a plus. We will be going back if the price is right!!”

Jan 6, 2008 by Sherri M. from Buffalo, NY
Overall Rating: 3 Overall user rating
Cleanliness:[5] • Staff:[4] • Location:[7]

  • The location was close to the area attractions.
  • Musty smell, very old and poor bedding.

“The hotel was affordable and in a convenient location. However, the hotel needs to be renovated. There was a terrible smell in the room from the mold, the mirrors and decorations were corroded, and the beds were quite uncomfortable. Housekeeping was good, but could only do so much with the hotel in its current state. Free shuttle service to WDW is nice, but the times are limited and not very convenient. The shuttle was also late departing from the park and left us stranded in the rain in the parking lot. I would suggest looking at other hotels in the area before choosing this one.”

Jan 5, 2008 by Lori from Holiday, FL
Overall Rating: 2 Overall user rating
Cleanliness:[2] • Staff:[2] • Location:[7]

  • The hotel manager was very courteous after calling the day after to complain.
  • Roaches!

“This hotel was not a 3 star hotel. We went to the main hotel and were given a room at the back in a small motel type of room. We had several roaches and informed the staff who did nothing, did not apologize and did not even acknowledge that we had made a complaint. I had to call the manager directly once we got home to make my complaint known and was then given a complementary room for the next time we visit, but I am not sure that we would go to that hotel again.”

Jan 2, 2008 by Kevin from Buford, GA
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[10]

  • Great location, kids enjoyed the heated pools.
  • Beds are uncomfortable.

“I would definitely recommend this hotel to anyone with kids going to Disney. Location is convenient and plenty of shopping/restaurants close by.”

Oct 30, 2007 by Chet from New York, NY
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Location; pleasant employees.
  • Directions to it weren't as good as could be.

“Very nice.”

Oct 11, 2007 by Glenna from Atlanta
Overall Rating: 7 Overall user rating
Cleanliness:[7] • Staff:[10] • Location:[8]

  • Great location, clean rooms, breakfast buffet was good, very friendly staff.
  • The hot tubs were not hot and the heated pool closed one night for a private party.

“This was a great hotel. The only thing to complain about was the hot tubs were not hot enough. Other than that, we were very pleased. I was concerned about using the free shuttle service, however, it was great, the shuttle ran all day long coning and going. So if you decided to sleep in, you still had a free ride to the Disney parks and the last shuttle picked up at 10:30 nightly, so we were able to see and experience all that Disney had to offer. It was by far one of the best vacations we've had. I will use Seralogo again and will highly recommend it to everyone. Great location and the breakfast bar were good to.”

Oct 11, 2007 by Aidee from Austin, TX
Overall Rating: 5 Overall user rating
Cleanliness:[4] • Staff:[8] • Location:[7]

  • Free shuttle bus to main attractions.
  • They dont clean change the sheets or clean bathtub daily.

“I saw the cleaning lady clean the room when I got back early one day & I noticed the bathtub wasnt cleaned because I left behind some hair there.”

Aug 3, 2007 by Shannon from Vidalia, GA
Overall Rating: 1 Overall user rating
Cleanliness:[5] • Staff:[1] • Location:[9]

  • Zero.
  • Resold our second room the second night.

“I would not ever stay in this hotel again.”

Amenities at Seralago Hotel and Suites Main, Kissimmee

  • 120 AC
  • 24 Hour Front Desk
  • AM/FM Alarm Clock
  • Air Conditioned
  • Babysitting/Child Services
  • Bar/Lounge
  • Barber Shop
  • Boutiques
  • Bus Parking
  • Car Rental Desk
  • Concierge Desk
  • Currency Exchange
  • Disco
  • Doctor on Call
  • Driving Range
  • Drugstore
  • FAX
  • Florist
  • Game Room
  • Golf
  • Guest Laundromat
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Health Club
  • Horseback Riding
  • International Direct Dial
  • Iron
  • Jacuzzi
  • Jogging Track
  • Kennels
  • Lounge
  • Maid Service
  • Microwave
  • Modem Lines in Room
  • Multilingual
  • News Stand
  • No Smoking Rooms/Facilities
  • Parking
  • Pets Allowed
  • Picnic Area/Tables
  • Play Ground
  • Poolside Snackbar
  • Porters
  • Putting Green
  • Radio
  • Refrigerator
  • Restaurant
  • Room Service
  • Safe
  • Safe Deposit Box
  • Security
  • Smoke Detectors
  • TV
  • Telephone
  • Television with Cable
  • Temperature Control
  • Tennis
  • VCR
  • Wake-up Service
Hotel Representatives:

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