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Seralago Hotel and Suites Main
5678 Irlo Bronson Memorial Hwy,
Kissimmee, FL
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Average User Rating: 6.5 Cleanliness:[6.5] • Staff:[7.0] • Location:[7.5] Based on 179 user ratings |
Oct 20, 2009 by
Lauren from Jacksonville, FL
Overall Rating: 1
Cleanliness:[1] •
Staff:[1] •
Location:[4]
“Old, moldy, soaked beds and carpet, roaches, and rusty toilets. My car was messed with and some men tried to get in my door, when I called security, they never came. I waited 2 hours for help. Spend the extra $15 a night and go to the new Holiday Inn across the street, and then just use Seralagos free shuttle service. Go to their lobby for the schedule.”
Jul 10, 2009 by
Therese from Homosassa,FL
Overall Rating: 8
“I have stayed here numerous times. The staff is friendly, knowledgable, and helpful. They have great security that is visible 24/7.”
May 27, 2009 by
bill from essex, u.k
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I was initially worried that I had made a wrong choice when I read some of the reviews online, but after my family and I stayed there I only have good things to say about the Seralago. The staff was all friendly and helpful and treated all of us as VIP's, regardless if it were the breakfast staff or the receptionists or cleaning staff. The room was smallish, but was cleaned every day, fresh clean towels every day and overall the entire place was spotless. We thoroughly enjoyed our first trip to the states, and when we return next year we will definitely be staying at the Seralago. Thank you to all the staff for making our stay a very good one, well done!”
Mar 26, 2009 by
Jim from Monona, WI
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Could not have been more enjoyable. The staff was attentive to any & all our needs, competent & professional. The landscaped & floral covered grounds were immaculate. The pool was clean & in excellent shape. The rooms were spotless, furnishings in excellent condition including the king mattress which I'm guessing was relatively new. The inside bar & poolside Tiki Bar were great! The various shops (gift & quick-mart) within the hotel were most convenient. I have spent many nights traveling, staying at everything and this was nice.”
Sep 4, 2008 by
Pauliki from Howell, NJ
Overall Rating: 6
Cleanliness:[8] •
Staff:[8] •
Location:[9]
“On the positive, the room is convenient to attractions and restaurants in the Kissimmee area and Disney. A quick drive (15 minutes) to Universal, International Drive and even the Orlando Airport. The cleaning staff was attentive did a good job keeping the room in order and the bathrooms were clean. Staff was accommodating and the lobby/gift shop/breakfast area/bar/shoppette were nice. On the minus, the rooms are older and there was a slight musty smell. We had a "kids suite" which was just a double bed room with a faux log cabin fort built around the second bed which was replaced by a bunk and additional kids bed. It made the room seem smaller.”
Aug 20, 2008 by
Linda from Altamonte Springs, FL
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“I do not understand how some people could say this hotel was dirty as we found that it was good and clean. It did not have bugs or smell moldy. I have allergies and if it had any smells I would have not been able to stay there for the two nights.”
Apr 28, 2008 by
Chris M. from Lockport, NY
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“Unbelievable value - great staff, 2 pools, will DEFINITELY visit again!!”
Apr 24, 2008 by
Dominic from Marco Island, FL
Overall Rating: 4
Cleanliness:[6] •
Staff:[4] •
Location:[6]
“This hotel has convinced me never to try for under a 2 1/2 star again!”
Apr 16, 2008 by
Kim from Okeechobee, FL
Overall Rating: 9
Cleanliness:[8] •
Staff:[8] •
Location:[10]
“Excellent value and location. Clean modern rooms. Nice mattresses and plump not flat pillows. It was a little noisy when we first arrived about 11PM but it calmed down.”
Apr 13, 2008 by
Valerie from Palm Coast, FL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Great service, friendly staff as well as helpful. Had a problem with the TV remote, had a tech come up just to reprogram it for me. I didn't get blown off & quick service at that. The restaurant & bar downstairs were great. My son enjoyed the arcade room. The pool was clean & refreshing. Was an amazing vacation for me & I would stay at this hotel again. A+.”
Apr 11, 2008 by
Melinda from Spring Hill, FL
Overall Rating: 3
Cleanliness:[1] •
Staff:[4] •
Location:[5]
“I will never stay there again what a waste of money and time and my kids vacation.”
Apr 7, 2008 by
Judy
Overall Rating: 9
“Great hotel and very family friendly.”
Apr 6, 2008 by
Lisa from Shedden, ON CA
Overall Rating: 8
Cleanliness:[9] •
Staff:[8] •
Location:[10]
“The Seralago was very convenient to everything we wanted to do and see and was very affordable. Everything was very clean. The pool was nice as well. I think we got more than our moneys worth!”
Apr 1, 2008 by
Tm from Chatham, IL
Overall Rating: 8
Cleanliness:[7] •
Staff:[10] •
Location:[7]
“The room was small and smelled of mildew. Beds were uncomfortable and small. Bathroom was cramped and dark. But staff was very friendly and the pools were heated and large enough to accommodate large numbers of guests. Location was close enough to parks and attractions that it was convenient, but there are other accommodations closer to specific parks, if that's important.”
Mar 17, 2008 by
Andrea from Detroit, MI
Overall Rating: 9
Cleanliness:[6] •
Staff:[9] •
Location:[10]
“The lobby had tons of brochures to grab. The room only had a VHS player which was kind of lame. Our room was cleaned up every day we stayed there with fresh towels added as well. The beds were really uncomfortable. Overall, great experience.”
Feb 26, 2008 by
Natalie from Miami, FL
Overall Rating: 7
Cleanliness:[8] •
Staff:[9] •
Location:[6]
“The Seralago hotel is very simple. It is good if you only really use it for sleeping in. This hotel advertises that they have a free shuttle to Disney World however it is awful. The hotel shared it's shuttle with 3 other hotels and by the time it reached the Seralago there were no seats and often no standing room. They only offer 3 morning time departures to Disney World and 3 night time returns. Nothing else. Very inconvenient. Especially since most people staying at the hotel are there to visit Disney World. The hotel was clean and the staff was very friendly.”
Feb 26, 2008 by
Melody from Ashland, OH
Overall Rating: 8
Cleanliness:[7] •
Staff:[9] •
Location:[7]
“The hotel was good for the price we paid. We didn't spend a lot of time there as we were at Disney most of the day. It had a nice pool. We just wished there would have been a free/cheaper breakfast. We were completely satisfied with our stay!”
Feb 19, 2008 by
Marcy from Maryville, TN
Overall Rating: 8
Cleanliness:[8] •
Staff:[7] •
Location:[10]
“Hotel was confused, Manager quickly fixed problems and gave us a non-smoking room due to daughter's allergies. Placed by a bunch of partying road workers (they were there to stay a while, chairs outside and they hung outside a lot), was moved the next day to a very quiet area.”
Feb 19, 2008 by
Allison from Jacksonville, FL
Overall Rating: 6
Cleanliness:[6] •
Staff:[5] •
Location:[9]
“Noisy. Room only had VHS player- No one travels with VHS tapes. Need to put DVD players in the rooms.”
Jan 12, 2008 by
Rich from Roswell, GA
Overall Rating: 10
Cleanliness:[8] •
Staff:[9] •
Location:[10]
“This hotel was wonderful for the kids and myself. It was close to all the attractions and could walk to Old Town. The room was a had a worn look to it where everything on outside was given an update but not the room. However if you are just using it to sleep for a few hours it is a plus. We will be going back if the price is right!!”
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