Gaylord Palms Resort

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User Reviews for Gaylord Palms Resort, Kissimmee

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Nov 22, 2009 by Brittany from Stockton,CA
Overall Rating: 6

• The facility was very well kept.
• The hotel staff was far from accomodating for leisure travelers.

“The facility was very well maintained and kept with the expectations of the area and its grandeur. The staff, however, were far from friendly and accommodating to us as leisure travelers, though I did get the inclination that, had we been business travelers, the service would have been different.”

Aug 14, 2009 by Ana from Hollywood,FL
Overall Rating: 10

• The atmosphere was incredible. Great restaurants. Clean and beautiful.
• There is nothing not to like about this hotel!

“The hotel was gorgeous. The staff was nice and helpful. The rooms and bathrooms throughout the hotel were very clean and well maintained. Once you check in you really don't want to leave the hotel. They have lots of thing to do in the hotel; arcades, adult pool, family pool with slides and waterfalls, mini golf, nice bars and restaurants.”

Aug 12, 2009 by Kim from Maitland,FL
Overall Rating: 5

• The price was good.
• The pool was too hot.

“Not very friendly or informative staff.”

Jul 22, 2009 by Carlos from Doral,FL
Overall Rating: 7

• The environment and decoration, are very nice.
• The cleanliness was not acceptable for such kind of hotel.

“Hotel location, environment, decoration and amenities are very nice. The cleanliness was not acceptable in our rooms. The parking very expensive and its not include in the rate the same thing with the resort fee.”

Jun 4, 2009 by Heather from Oviedo,FL
Overall Rating: 10

• Was not aware of the $17/day resort fee and the $12/day cost for self parking.

“The Hotel was beautiful, very clean, and relaxing. Met and exceeded expectations. The only down side is the meals are very expensive at the hotel (but there is lots of other dining in $17/day resort fee and $12/day self parking charge or $20/day valet charge. Adds up quickly when you are not expecting it. Other than that we loved this hotel and would definitely stay again!”

May 21, 2009 by Linda from Edgewater,FL
Overall Rating: 9

• Beautiful hotel, very relaxing.
• Added on a $ 15.00 resort fee (not a tax) did not tell about at check in.

“I would highly recommend this hotel, however, beware that valet parking is $ 35.00 and they add in a resort fee that you will not know about until you check out.”

May 3, 2009 by Mike from Hamilton,OH
Overall Rating: 7

• Overall cleanliness and size of rooms.
• Added charges (resort fees).

“Liked the comfort, size and cleanliness of rooms. Layout of hotel to park and get to room was confusing. Saw other travelers confused on parking and access to rooms and facilities.”

Apr 30, 2009 by Michelle from Auburn,AL
Overall Rating: 8

• Overall, it was a good value.
• There was nothing that
  I disliked.

“Great hotel for the money.”

Apr 25, 2009 by Courtney from Dawsonville,GA
Overall Rating: 9

• Beautiful inside the hotel. Lots of shops. Very nice.
• The bed could have been nicer. It looked old and worn out.

“Lots of amenities. Beautiful resort. They have everything you could possibly need at the hotel. I think the cost for parking was too much. It's $13.00 each time you leave.”

Apr 23, 2009 by Amy from Fraser,MI
Overall Rating: 10

• It was awesome! The spa, dolphin and alligator feedings were great!
• It was huge. It is over 2.5 miles in circumference, took a long time to get places.

“It was truly amazing! I wish I had more time just to spend at the hotel! There was not much there that we could not get. Other than the lack of Mickey mouse, there was no need to leave! The only complaint was that the restaurants were pricey. I do not mind spending money on great food but most budgets do not allow for 5 star dining every night.”

Apr 23, 2009 by Bill from Miami,FL
Overall Rating: 10

• The atmosphere is incredible with the tropical theme.

“This is always my first choice in hotels in the Orlando area and I have stayed at all for the resorts. And it is very Priceline friendly.”

Apr 22, 2009 by Sebastian from Weston,FL
Overall Rating: 5

• There was a lot of noise because the hotel rented the facilities for a private party, with a live band.

“The facilities are awesome, so the hotel. The only problem is that they were having different private parties with live bands, and it was impossible to stay in the room because of the noise.”

Apr 13, 2009 by Vanessa from Wesley Chapel,FL
Overall Rating: 1

• The atrium.
• Unfriendly staff.

“The staff was very unfriendly and unhelpful. People went into the pool without the staff officially opening the area. Room keys were deactivated everyday and we had to make a trip to front desk. They should not charge so much for parking and resort fees ($30 a day). TV volume and sound did not work properly, wallpaper in room & bathroom was peeling off. Food was overpriced and was awful, stale, and old tasting. We just did not enjoy the hotel, staff, or anything about our stay and will not recommend Gaylord Palms to anyone.”

Apr 12, 2009 by Jiang from Ellicott City,MD
Overall Rating: 9

• Fancy, friendly and comfort hotel.

“There is 12 dollar parking fee and 16 dollar resort fee for every day.”

Apr 12, 2009 by Judy from Ponte Vedra Beach,FL
Overall Rating: 10

• It's beautiful. The kids like walking around the atrium. Free mini golf, nice pool.
• I don't agree with self parking fees and resort fees.

“This hotel has a beautiful atrium with gorgeous plants, fish, alligator pond, and everglades area. The children love just walking around. The pool is great, there is a variety of restaurants which are all good. The rooms are nicely decorated and they are clean. We have stayed there many times and will continue to return.”

Apr 12, 2009 by PB from Raanana,IL
Overall Rating: 10

• Full of facilities, restaurants, easy access and great location.

“Large hotel with all the facilities. The rooms were large, clean and nice.”

Apr 11, 2009 by Barbara from Ormond Beach,FL
Overall Rating: 9

• Room was great, flowers were absolutely beautiful. Fun in total body fitness. Guy there was very nice to my children.
• Not much. It was really nice. Just surprised at the end of 2 nights to have $60 bill. Didn't know we had to pay for self parking.

“Excellent rooms! The spring flower collection of daffodils, tulips & hyacinths were abundant & absolutely beautiful. We enjoyed our workout in fitness center with the total body work out! Just a little sore the next day but the guy leading class was very good & even good to my two young daughters. Shops are nice too!”

Mar 31, 2009 by Joe from Coral Springs,FL
Overall Rating: 9

• Attractive, pool was
  heated.
• Pillow shams and comforters were dusty.

“We found this hotel to be quite spacious with lots of greenery restaurants. Rooms were large. Overall had a great time.”

Mar 19, 2009 by Matt from Minneapolis, MN
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[9]

• Nice facility.
• Security issues.

“Gaylord Palms can certainly rely on fine print, but hotels should avoid that, because relying on fine print almost always results in poor customer service. The overnight parking fee was over $12.00 per night and the resort fee was over $16.00 per night. With regard to security, one of my wife's necklaces was missing from the bathroom counter. My wife went to the front desk to file a report, but no one from security was available to take the complaint, so we eventually left because it wasn't an expensive necklace (fortunately) and we didn't want to waste our time. Still, any hotel where anything disappears, is cause for significant concern. Finally, and it's a minor issue, but the toilet paper dispenser in the bathroom was loose and falling out of the wall when we arrived. It was the recessed type (where the drywall has to be cut out to install it) and it could be pushed back into the hole in the drywall, which is apparently how the cleaning staff was handling the problem.”

Mar 6, 2009 by Cheryl from Weeki Wachee,FL
Overall Rating: 10

• We liked everything.

“The atrium is beautiful. Rooms are spacious and clean. The location is excellent and close to everything. Staff is very helpful and friendly.”

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Amenities at Gaylord Palms Resort, Kissimmee

24 Hour Security 24-hour front desk 24-hour room service Air Conditioned Airline Desk Alarm Clock Audio Visual Equipment Baby Sitting Balcony Bar Barber Shop Bath Tub Beauty Salon Boutiques Brailled Elevators Bus Parking Business Center CD Player Cable TV Car Rental Desk Cellular Telephone Rental City View Coffeemaker Color TV Computer in Room Concierge Desk Conference Facilities Connecting Rooms Copy Service Cordless Telephone Cribs Available Data Port Desk Lamp Driving Range Easel Elevators Express Check Out FAX Family Plan-Children Allowed Fire Alarm with Light Free Newspaper Free Parking Free Transportation Full Breakfast Game Room Gift Shop Golf Grab Bars in Bathrooms Hairdryer In Room Handicap Facilities Health Club Heated Guest Rooms Heated Pool Ice Machine In Room Movies International Direct Dial

Internet Access Iron Ironing Board King Bed Knock Light (Hearing Impaired) Laundry Service Laundry/Valet Lounge Maid Service Meeting Suite Meeting facilities Miniature Golf Modem Jack Modem in Room Multilingual Night Club Non-Smoking Room Nursery for Children Outdoor Parking Outdoor Pool Outlet Adapters Overhead Projector Parking Phone Service Phone with data port Poolside Snackbar Projector Putting Green Queen Bed Radio Ramp Access to Buildings Recreational Vehicle Parking Refrigerator Restaurant Rollaway Beds Safe Deposit Box Sauna Shower Single Bed Sitting Area Smoke Detectors Smoking Spa Sprinklers In Rooms Suite TDD Telephone Machine TV Remote Control Telephone Temperature Control Toilet Truck Parking Turndown Service Valet Parking Vending Machines Wakeup Service

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