Hilton Garden Inn Jacksonville Jtb/Deerwood Park

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User Reviews for Hilton Garden Inn Jacksonville Jtb/Deerwood Park, Jacksonville

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Apr 12, 2009 by Marla from Cary,NC
Overall Rating: 10

• Staff was very helpful and went above and beyond.

“The location was great and the rooms were very clean and comfortable. Staff was incredibly helpful and friendly. They did everything they could to make it a wonderful experience.”

Jul 3, 2008 by Jackie from Clifton Park, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very good location.
• Exercise room needs an upgrade badly.

“The location was very good to the areas we wanted to see in JAX. Staff is very friendly. The exercise room is out of date, both treadmill and bike need upgrade badly. In my second day one of the treadmills was out of function. Rooms were clean. Liked the idea that they have guests laundry room. After a week of traveling, it was nice to do portion of the laundry there.”

Feb 21, 2008 by Ed from Hampstead, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, room, friendly staff, exercise room policies.
• Nothing.

“A friendly, convenient, gracious choice for a relaxing weekend.”

May 31, 2007 by Patrick from Navarre, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Housekeeping a++ most staff friendly.
• Breakfast & sundries very expensive no room service at this Hilton garden inn either.

“I know I was there during a holiday weekend. Just seemed that the hotel was missing its management / supervision. Lack of order, does that make sense?”

Apr 20, 2007 by Lisa from Vero Beach, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[9]

• Location.
• The room was awful and the mgr. Did not even attempt to make us happy.

“When we arrived we were assigned to a handicap room, which does not work with a family with small children. I asked the front desk and they said we are sorry but there is nothing we can do. So I asked for the mgr. I explained that we needed a room with a tub and he said his other customers that booked directly will be arriving soon and will be put into these rooms. Later we requested that somebody come and clean the shower head and they did not, so we were forced to go by cleaners and do it our self.”

Apr 5, 2007 by Mary from Cary, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[5]

• Staff was friendly.
• Toilet was broken and ran constantly. Smoke alarm malfunctioned and staff removed it without replacement.

“The hotel advertises their 'pantry', stating that many products can be purchased there for a nominal price. In actuality, prices are quite high, not nominal. $9.95 breakfast is cooked and served in the lobby. Selection is poor and food quality not much better. My bed was not adjustable as advertised and was extremely uncomfortable. My toilet ran constantly and the broken smoke alarm was not replaced, just removed. I would not care to stay in this hotel again.”

Mar 27, 2007 by Sam from Livingston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was clean and things were in like new condition.
• Lighting was not very good around coffee pot/microwave.

“Staff is exceptionally friendly and helpful. The accommodations were in excellent condition.”

Mar 21, 2007 by Curtis from Tallahassee, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Cleanliness, prompt service, and overall value.
• Can't think of anything.

“Enjoyed our stay. Pleasant staff. Would stay again!”

Jan 3, 2007 by Herman from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Parking convenience was excellent - personnel was extremely accommodating to us as adults and very tolerant of or youngsters - overall excellent!
• I cannot think of one single thing!

“This was the first hotel I have had the pleasure of using that did not overwhelm me with more 'helpful' accommodations than necessary. It was easy to get into and easy to get out of. The atmosphere was pleasant and the scenery was nice. Also, all outside activities and desires, such as restaurants and entertainment was basically in extremely close proximity. I thoroughly enjoyed the environment and will use that hotel again whenever I visit Jacksonville. And I will visit Jacksonville again!”

Jan 2, 2007 by Sun from Nashville, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good bed, refrigerator.
• Not double bed, different stairs.

“Small but clean hotel.”

Dec 28, 2006 by Hema from Charlotte, NC
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[7]

• Location was good.. Many restaurants in vicinity. Close to highway.
• Unfriendly staff, rooms were not as good as promised during check-in.

“Hotel is located close to highway. Unfriendly staff, rooms were not as good as promised during check-in.”

Dec 26, 2006 by Kj from Orange Park, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great hotel for the price. Very clean.
• No restaurant.

“This is a great hotel. I will definitely stay there again.”

Sep 27, 2006 by Rob from Fort Thomas, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The people working the front desk were very helpful and for dollars a night it is unbeatable.
• The breakfast was overpriced.

“The service was friendly, check-in / check-out was simple, the room was cleaned very well, and had all the things you want and need in the room. Having a refrigerator and microwave was nice as well.”

Sep 27, 2006 by Anita from Winter Springs, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• Great business hotel.
• Breakfast was not included.

“Great for business travelers, good location for business, next to theatres and restaurants. However, breakfast was not included. Nice hot tub and pool area.”

Sep 19, 2006 by Brian from Sugar Hill, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• Big room, comfortable bed, fridge and microwave.
• Dirty sheet, clock-radio not functional.

“N/A”

Aug 31, 2006 by David from Bessemer, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Nice, comfortable room, good location. Nice amenities.
• Staff was not very informative at check in.

“N/A”

Aug 10, 2006 by Raymond from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I felt safe and welcomed courteous staff well appointed.
• nothing

“Well appointed and extremely comfortable, courteous and attentive staff. Do not miss the opportunity to visit seven bridges across the street. Steak that melts in your mouth and they brew their own beer, you also get a discount with room as well as charge it to your room.”

Jul 19, 2006 by Roger from Apopka, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean rooms, microwave and refrigerator in room. Beds were comfortable.
• Jacuzzi was not working properly and pool was small. No continental breakfast.

“Clean rooms, comfortable beds, convenient microwave and refrigerator in room. Great location near theaters, restaurants, interstate.”

Jul 8, 2006 by Ron from Tallahassee, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, VERY friendly, helpful staff.
• The mattress could have been better, the pillows were AWFUL.

“This facility is in a great location, central to a lot of Jacksonville and the Beaches. The rooms were nice, very clean and well prepared. The staff was wonderful and knowledgeable of the surrounding area. I only had minor glitches. The mattress was too soft and the pillows were miserable. I also couldn't control the air conditioner. Overall though, this is a wonderful place to stay.”

Jul 4, 2006 by Heather from Oak Ridge, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Price and location.
• We received the handicapped room, however arrived late on holiday weekend.

“Comfortable, clean, convenient to restaurants and shopping, nightlife.”

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Amenities at Hilton Garden Inn Jacksonville Jtb/Deerwood Park, Jacksonville

AM/FM Alarm Clock Business Center Coffee Maker in Room Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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