Quality Inn Maingate West

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User Reviews for Quality Inn Maingate West, Kissimmee

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May 2, 2008 by Raf from Miami
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• There's nothing positive about this place.
• Everything from service to rooms and appearance of this hotel.

“Each room had a very distinctive odor to it the 1st room the bathroom had hair dried what I presume is or was liquid to the tub and black particles, 2nd one had a smell of faces to it no TV that worked 3rd room had a very bad humidity odor or stench to it and the A/C wasn't going at all, my daughter didn't feel safe and didn't want to touch anything. Aside from that the 3rd room had spiders outside of the walkway and stairwell areas. It was just incredible this place is still in any kind of business or that is a part of Choice Hotels. The staff threatened me stating I was yelling at them and I never once raised my voice and told her even I wasn't yelling at anyone and she repeated this. They were very unhelpful and the GM (Rocio) response was one I expected, defending her staff and crew and even stating false things in her letter to me if you look up the history of this hotel this story I'm stating is not a false one. There's so many others that have similar or same complaints about the staff and cleanliness of this hotel. It is unfortunate I lost out in some ways but if I can help anyone else not to lose out as well this is definitely not the place you want to stay with family much less alone. It's not worth staying here and regret not doing my homework ahead of time and seeing all the bad reviews it has.”

Aug 23, 2007 by John from Wichita Falls, TX
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• Close to eating establishments.
• They care about the price per day.

“This hotel does not care about your contracts. I checked king-size bed on mine and the hotel says they don't have to meet that selection. On the other hand, they say they can't discount my daily price because is on the contract. A double standard that is unacceptable. After much complaining, they finally gave me the room I requested on my 3rd day of 4. There was also a charge for 'services.”

Jul 3, 2007 by Ray from St.Petersburg, FL
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

“Not happy with this 2 1/2 star hotel. Messed up reservation. Someone was already in my room when I entered.”

Jun 9, 2007 by Jackie from Cape Coral, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[7]

• Location is close to Disney.
• The staff was not very eager to check us in.

“The room had a musty smell. The continental breakfast has been scaled down from last visit. Could use more seating space. Good price.”

Jun 6, 2007 by Joel from Rockledge, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Proximity to Walt Disney World.
• The buildings are old and need an overhaul.

“The breakfast was severely lacking--basically just bread and juice. No fruit or cereal that I could see.”

Jun 5, 2007 by Madhusudhana R. from Hopkins, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Liked break fast, staff hospitality and room cleanliness.
• No fridge, microwave.

“Hotel is good but price should be lesser as it does not look high quality hotel.”

May 28, 2007 by Danny from Knoxville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location, breakfast.
• Older hotel.

“It is a good choice for someone looking for an economy hotel for the night. It is not one you want to spend the day at.”

May 27, 2007 by Phred from Williamsville, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[8]

• Location.
• Not nearly clean enough in room. Moved to new room for 2nd night.

“Staff was great however that was overshadowed by the room itself.”

May 25, 2007 by Janna from Riverview, NB CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• It was clean and centrally located.
• It was dated and could use some updates.

“It was a great place to sleep for the money.”

May 21, 2007 by Rebecca from Windsor, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Breakfast, coffee, location, bus tour, tour provision and staff for time share information.
• There was no answering machine for incoming call. No internet option in room for access. Room carpet was dirty.

“Overall there was ok stay. No other problem.”

May 10, 2007 by Craig from Wellington, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Proximity to Disneyworld.
• Hotel tacked on an additional "resort charge", even though the room was supposed to be paid in full.

“Accommodations were fair for a one night stay. Room had all the basics. However the overall appearance was a bit shabby. ”

May 9, 2007 by Angel from Seffner, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• The television worked.
• Bugs in the tub, food under bed.

“This hotel was awful, complained to the front desk Manager he did not care, did not offer another room to us, rooms smelled musty. There was silverfish in the bathtub and food under the bed. Overall, it was a bad experience and a bad choice of hotel.”

May 4, 2007 by Christie from San Antonio, TX
Overall Rating: 3
Cleanliness:[4] • Location:[8]

• Free breakfast.
• Horrible customer service. Not honoring call-ahead request.

“We were very disappointed with this hotel. I called ahead weeks in advance and requested a non-smoking room. My son got sick on the way to Florida and by the time we reached the hotel, he was vomiting violently. As I was trying to check in the young girl working the desk barely looked up from her cell phone conversation. She only put her call on hold to give me directions to the room. When I tried to ask her a question, she acted frustrated with me for interrupting her call. I was the second person in line and there were 3 people behind me all waiting to check in and she never hung up her cell phone. When we got to the room and realized it was smoking, we immediately called down to the front desk as my son could barely stand the smoke, and she pretty much said "no other rooms available" and hung up the phone.”

May 2, 2007 by David from Fort Pierce, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean room with decent furnishings and paint.
• Extra surcharge at check in ¿ unexpected.

“Room was clean and had decent furnishing for this star level. Not enough tables at breakfast and lines were long. Convenient to Disney. I would rate it 1 1/2 star if that were an option.”

Apr 24, 2007 by Tom from Gainesville, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Rooms were very nice.
• The breakfast left something to be desired. The hours it was served were very limited. No tops for cups.

“Room was very good for the price.”

Apr 24, 2007 by Susan from Palm Harbor, FL
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[2]

• NA
• NA

“Dated, old, overpriced for what it was.”

Jan 30, 2007 by Teri from Valrico, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient to restaurant's & shopping.
• The pillow's were awful, & no micro/frig.

“Very clean & nice size towels.”

Jan 27, 2007 by Pj from New York, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[6]

• The price, the location, the no-nonsense approach. I knew what I was getting for the price.
• Room smelled so much of smoke, my clothes began to stink. Hit with "resort fee" above room rate.

“Although it ably serves many visitors bound for Walt Disney world, which is next door, this place is nothing more than a crash pad. Its many shortcomings in quality (smoky and old-fashioned rooms, bedspreads that are coming apart) are not so fatal that they cannot be overlooked, especially considering the low price that can make Orlando affordable for many families.”

Jan 24, 2007 by Marysue from Sebring, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean & neat.
• Cont breakfast was served with tiniest of cups, muffins & such. I thought I was at a child's tea party.

“For what we paid it was fine.”

Jan 18, 2007 by Leslie from East Amherst, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[2]

• The pool was clean, I think no dirt showed.
• Filthy, truly the dirtiest place I have ever seen.

“When we checked in they charged us for towels. I have never experience this before. The towels were tiny to say the least and we were not given an option on this. I don¿t mind economy but come on, filthy dirty is another thing.”

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Amenities at Quality Inn Maingate West, Kissimmee

AM/FM Alarm Clock Air Conditioned Brailled Elevators Bus Parking Coffee Maker in Room Continental Breakfast Copy Service Elevators FAX FEMA Approved Free Local Telephone Calls Free Newspaper Game Room Guest Laundromat Handicapped Rooms/Facilities Heated Pool Ice Machine In Room Movies

Iron Microwave Modem Lines in Room No Pets Allowed No Smoking Rooms/Facilities On the Lake Outdoor Parking Parking Picnic Area/Tables Play Ground Refrigerator Restaurant Safe Deposit Box TV Remote Control Telephone Television with Cable Truck Parking

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