Embassy Suites Hotel Charleston

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May 13, 2008 by Amanda from Canton, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really liked the location and the openness when you walk into the lobby.
• The bed! it was the worst sleep I ever had. The pool needs some work too. Its crumbling at the sides and bad patch work.

“I give this hotel a 3. It was nice and bright when you walk into the lobby but when you go into your room its very dark. When I looked out the window, all we saw was empty coke cans, oh, and we were right on the roof it was not a nice site.”

Apr 16, 2008 by Kelly from Point Pleasant, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Relaxing atmosphere in the lobby atrium.
• Hotel parking located far away from entrance.

“Overall, I enjoyed my stay at embassy suites. The room was perfect, the floor/level I was located on was quiet and the complimentary breakfast and evening reception was delicious.”

Mar 12, 2008 by Robert from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and modern.
• Reserved a king room and when I got there was told they didn't have my room! Why did I reserve?

“Everything was Awesome. Except that I made a reservation for a king room and got two double beds. They told me they gave my room out! Why did I make a reservation in the first place? Very unprofessional. I will never stay at an embassy again. My recommendation is the Marriott.”

Oct 10, 2007 by Marty from East Cleveland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The cook to order breakfast and evening reception were worth the price.
• Pay for internet service. $7.00 for parking every time you entered the parking lot.

“Beautiful hotel. Will look to stay there again in the near future.”

Sep 26, 2007 by Mary from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Manager's reception and breakfast were a great value.
• Nothing.

“This was the perfect hotel for our girl's weekend shopping expedition. It was spotless, the staff went out of their way to make us feel welcomed and comfortable and the central location was very convenient. With the included manager's reception and exceptional hot breakfast it was actually a very good value of the money, especially for a suite.”

Aug 14, 2007 by Kelly from Cowen, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Breakfast.
• In hotel, phone directory is little confusing.

“Was very clean and nice. Enjoyed the real breakfast. Not just a box of cereal.”

Jul 9, 2007 by Paul from Indianapolis, IN
Overall Rating: 6
Cleanliness:[2] • Staff:[10] • Location:[10]

• The friendly and helpful staff.
• Bathroom needed better cleaning. Walls in dining area of room had food on them.

“While overall this hotel is much better than many it needs a thorough guest room makeover. Food on the walls in the dining area was not what we expected considering the room rate and the hotels rating by others. It appears that smokers are not treated equally.”

Apr 11, 2007 by Amy from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Loved the perks on the complimentary breakfast and manager¿s reception. Pool was great too.
• Everything was really great - no negative comments.

“I actually said to my husband that we are staying at an embassy suites from now on! The price was fair, breakfast was included, and dinner was practically included and overall very nice. I also loved the "suite" concept so part of the family could watch TV and the other could go to bed. The indoor pool was also very nice, good sized and pleasant to hang out in. We also used the workout room (we were all feeling like we needed to burn some energy since we were on the road traveling all day). Overall very impressed - and like I mentioned, we will always look for an embassy suite from now on when we travel!”

Mar 15, 2007 by Sarah from Charlottesville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the luxurious comfort and style. The shuttle service was excellent.
• I liked everything!

“This hotel is full of luxurious comforts and the people are eager to please. Everyone seems friendly and willing to accommodate any questions you may have. The front desk and shuttle driver were excellent sources of information on things to do and restaurants' dine in.”

Mar 7, 2007 by Debra from Carol Stream, Il.
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Front desk staff polite, friendly, helpful and offer service. Room clean, bed comfortable, great pillows. Spacious and everything in working order.
• Room service (ordered 5" build your burger meals "later in evening. Not as ordered. Items missing and on wrong burgers. Buns cold and dry. Forgot drinks. Had to wait. For $76.00 for burgers I expected quality.

“Hotel was a short distance from airport. Mall across the street. Front desk staff was helpful, polite and offered service. Chef at breakfast was a little stressed but food was good. Rooms were clean, spacious and bed comfortable. Pillows were new, soft and plump. Everything was in working order. Sofa bed a little tired but ok for teen. Pool clean. Hot tub a little too hot for my preference but clean. Atmosphere very pleasant. On check out my "Teenage son left his expensive MP3 player in room" It was 4:30am. As we had a 6:00am flight out. I called from the airport and promptly the front desk h